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"I hired Zach to install a french drain, to plant some trees, and to install a rock bed at the edge of my property. Zach and crew were very timely and pleasant, and the price was right. But after completion i noticed some minor property damage, and some minor issues with the quality of work and cleanup. I'm a reasonable guy and sent Zach a text letting him know my thoughts, hoping to have a direct convo about it. However, I have not heard back from him at all. Hate to not leave 5 stars, but a little extra customer service would have gone a long way here. Here is that text: Hey Zach, just completed the final invoice. Apologies it took me a few days, we were camping with no cell service until yesterday. I wanted to let you know since i believe in constructive feedback, I'm not happy with some of the work done. My fence post was ran into and dented. I'll try to use a crowbar to repair but if that does not work i'll have to order a replacement & install. A bunch of the trees are planted at a pretty strong 30 degree angle instead of being upright. I'll straighten these out. There are still lots of big rocks in the lawn where the rock pile was. I'll take 30 minutes to clean it up. I know it rained heavily after the fresh soil / seed was planted, but some straw would have gone a long way to keep it in place. I'll have to re rake and seed and straw everything. Some of these are small things, but they leave a bad impression, and I wish your team would have just been upfront with me about the bent fence post."

"Jim Soose was extremely professional and patient in explaining to me what it really took to get the job (hardwood flooring in foyer, kitchen and dining room; ceramic tiles in powder room), and gave me very accurate estimates. The job itself was conducted in a very painstaking and thorough manner, and Jim pays attention to the smallest details. Also, Jim made sure that there was minimal inconvenience to us despite all the construction activities going on. The job site was also cleaned up properly towards the end of the day (This was very important to me, given that i have two small children). I was very highly recommend him."

"They did a great job ?"

"He's young, motivated, and considerate."

At Bill Kelly Contracting Services, I and my crew can tackle any and all of your home improvement needs. From adding a new roof to remodeling your kitchen or bathroom, I and my crew look forward to working with you and your family on your next home improvement project. Give us a call today for an estimate.