Get matched with top fire or smoke damage recovery pros in Hershey, PA

"I would strongly advise against hiring A Production Construction for any construction project.à   They failed to communicate effectively about delays, didn't even show up on several occasions, when they did show up didn't even put in full days and took numerous breaks.à   They left both of my bathroom renovations with shoddy workmanship, including uneven drywall and flooring, poorly finished painting to include paint splatters on walls and ceilings, tile flooring that is separatingà  because they failed to secure it properly and grout it correctly.à   They have no clue what they are doing and shouldn't even be operating as a business!à   à  Despite repeated attempts to address the issues, they were unresponsive and refused to rectify the problems.à   They are only concerned with getting paid while not providing quality work in turn.à   I am now left with a costly mess and huge headache.à   Stay far away!"

"No they did not. The company knew I had insurance money and that I wanted to get back into my home. They promised me things that were not delivered. "

"Great job!!!"

ServiceMaster mitigates damage after a fire or water loss occurs at a residence or business. We work with most insurance companies to mitigate the damage done by the fire or water loss, and then we also do repairs to the damaged areas. ServiceMaster of Greater Harrrisburg, www.smharrisburg.com has 35 employees who are on call to respond to emergencies 24/7/365.

"They are fantastic."

"Our family room is built on a concrete slab foundation. We've had water issues forever. We've had others try to figure out why & make suggestions. We hired a company previously that said they could fix it, helped some but still had some wetness after rains. We made a good decision to have David from Basement Waterproofing Solutions come take a look. He studied, he measured & he figured it out. We still check for wetness after a hard rain, we've done it for 20 years. The room has stayed dry for over a year & we are very thankful to David and his team!"

"When something as devastating as a house fire hits your family, you immediately look for the “life boat” that is going to keep you afloat, and if possible, help you find your way back to normal. For our family, that life boat was unquestionably SERVPRO of Hershey. Of all the decisions we made during that critical time, we are most grateful that Joe Lapp at SERVPRO of Hershey took our call. Over the next 10 months, Joe and his entire team were a bright spot as we rebuilt our lives, a knowledgeable voice of guidance as we navigated a major insurance claim and a complicated rebuild, and literally the best, most detail-oriented, professional, and talented group of craftsmen I have ever worked with in my life. They were a God-send for us. We cannot recommend them enough. While there are literally too many instances of how SERVPRO of Hershey helped us to write in a reasonable review, here are some of the most incredible ones: 1) Our house fire happened on a weekend night. While I waited for what seemed like an excruciating 36 hours for my insurance company to call me back during regular business hours, Joe Lapp at SERVPRO of Hershey took our phone call at 4 in the morning. Even then, he was reassuring and agreed to meet me three hours later. He sat down with me, in a house full of smoke damage, and talked me through what to expect over the next few days. He took some of my and my children’s clothes and bedding and laundered them that day, and had a member of his crew spend the entire rest of the weekend cleaning a space for us in the house so that we had some basic necessities. 2) The employees at SERVPRO of Hershey are the kindest, most patient group of individuals I have ever worked with. Every morning, they arrived happy and treated myself and my young children with empathy. They guided our family through the process of going through our things room by room, and throwing out and documenting what could not be saved. They restored to perfection any items that could be saved. They never complained – not once – about how big this job was, how urgent some of the timelines were, and how complicated our insurance could be. They did extraordinary things for us while making them seem like no big deal. One example I will never forget is – when it was suggested that my 6 year old son throw out his beloved train collection, I asked if there was any way the trains could be save (even though it was not practical). One employee volunteered to take the task on. He took apart nearly 50 trains, cleaned them inside and out with a toothbrush, before putting them back together and returning them to my son. 3) SERVPRO of Hershey’s documentation is impeccable, professional and extraordinary. From providing photos of every item lost for our insurance, to providing hundreds of pages in rebuild estimates, they met to the letter all things required by our insurance and our mortgage – a staggering amount of work. 4) SERVPRO of Hershey are experts at what they do – the very best. They were able to guide us through multiple inspections, provide important documentation to our insurance, and work closely with our onsite adjuster. They performed or supervised all rebuild work, and made sure it was up to their high standards. I always felt that they were looking out for the safety and quality of the home they were rebuilding. 5) Their craftsmanship is impeccable. After the rebuild was done, the home looked truly “like it never even happened.” From restoring high end finishes, to important detail work , painting, flooring, an entirely new HVAC system, dry wall, vent work, eliminating odors, extensive cleaning – they cut no corners, used the latest technology to help with their work, and did an astonishingly amazing job. Despite how devastated the house was at first, everything was back to normal when SERVPRO of Hershey was finished. We chose to sell our home after the rebuild was completed. The home showed beautifully, and we had an offer in a matter of weeks. 6) SERVPRO of Hershey is the single most trustworthy contractor I have worked with. Our family did not live at the home during much of the rebuild. Joe and I communicated often daily with calls, e-mails and photos. I never once had to check on or worry about the quality or timeliness of his team’s work. 7) There were literally dozens of extraordinary ways Joe and his team helped us. A few other notables: • Joe used his industry connections to help us get our clothes restored in a record amount of time • The rebuild was delayed for months while our insurance company completed inspections, and SERVPRO of Hershey heated the home with an external furnace, attending to the furnace daily and checking thermometers in the home to ensure the home was not damaged further • Navigating a major insurance claim is complicated and seemed at times to take forever, but Joe knew just how to help us keep the project moving forward, and his company was eternally patient as we navigated that process • SERVPRO of Hershey personally delivered several important and valuable personal items to our family after they had been expertly restored, despite the fact that we had moved out of state SERVPRO of Hershey was an answer to many prayers during a challenging year for our family. I literally do not think we could have gotten through it without them. I will remember their extraordinary work and kindness my entire life."

"My husband and I got their services for an anniversary gift to each other. They took everything off my to do list and he could supervise! We were both very happy with it!"

"They were excellent. We have a difficult driveway to navigate that is up in the mountains. They did a great job getting up there. They were great to work with and we would definitely hire them again."

"job was done in a timely manner, however was not done in a professional workman like manner, Which the contract states it would be done. When the estimator came he explained what would be done to eliminate water issue. When we asked how does water get removed outside and how they would undermine stairs and walls he simple stated the installers will go over that with you when they come. The installers said they would be channeling under the step and walls, which are only 2 1/2 inch walls. The last step was also a simple channel as well. More time consuming perhaps, when you charge $3000.00 more than another contractor, homeowners are believing they are getting a professional job! They cut her stair runner instead of peeling it back so it could be glued back down. she needs replace whole runner now and company could care less including there estimator! sheetrock replacement also more expensive because took a hammer to the walls instead of saw zall,nice straight lines! also have photos."