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"This company should be called "High" Quality Home Services Plumbing Heating and AC. Large AC install done at a reasonable price with no hassles. Highly recommended."

"Issue with Bell Mechanical This past August of 2024 we had a heat pump system installed in the house by Bell Mechanical. Unfortunately, we have had nothing but issues since with the biggest being no heat multiple times and now again today we are without heat in the majority of our house. It is freezing outside, we have a toddler and within the past week this is the 2nd time we have no heat (4th time since the system was put in). Not only is this a life safety issue, but it also is heart breaking to have your toddler tell you they are freezing. Looking for advice on next steps. We have never sued anyone or threatened to sue but this may be the time as we have had nothing but issues since the beginning. From the start we made it very clear that everything needed to be done to code and permitted. We were doing a lot of major renovations at our house and everything was being done to code and permitted. John (the salesman) at Bell said that was not a problem. John also told us that the only additional cost we could potentially incur outside of what he quoted us for the system and its installation would be a $500 fee for the installation of the heat strip. We accepted this and moved forward. After Bell removed our central air system and installed the new carrier system we got his with additional work needed at the tune of over 2k. Needless to say we were not happy. John told us the electrician they use and that if we used that electrician there would be no delay but if we used ours that it would cause a delay. So, we went with what John said as he was the expert. John got the electrician to come down a little in price which we were grateful for. Fast forward to when the building inspector came out to close out the permits for the work Bell did and other work being done at the house, the inspector told my contractor that the heat pump was not done to code. We were told that the electrical for it was not done to code and he could not close out the permit. My husband talked to the electrician Bell gave us who informed us that Bell told him to “cut corners” which was part of getting the cost down slightly. Reminder, we NEVER said to do this, we made it clear that everything needed to be permitted and even paid the permit fees to Bell. Back and forth with Bell and the electrician got the electrician to fix his work at no additional cost but Bell still needed to fix the outside plug which was not to code. Giovanni at Bell agreed that Bell would fix this issue at no additional cost. It has been 3 months now and Bell has still not rectified this issue and Giovanni and John are both nonresponsive to our follow-ups. Bell has also had to come out 4 additional times because our system was not working and again today, we have no heat. Today will be the 5th time they have to come out for issues on a system that is 4 months old. This is not OK. We have given Bell ample time to rectify the issues. Clearly they did not do the install properly and there is also the possibility we have a faulty system. We have never sued someone or went to court but then again, we have never had such large and costly issues."

"DO NOT JOIN THE JSP Home Care Club! In 2024 they began billing me twice every month for my membership in the Home Care Club; this continued into 2025. When I realized this a few months later, I contacted them and spoke to Robin who promised to refund the money--they owed me over $300--he did not refund all of it. Through several back and forths (this has been going on since August 2025) I have gotten a little more back but not the entire amount. Had to get the NYS Division of Consumer Affairs involved. My advocate managed to get a few more bucks out of them. I disputed the charges with my bank; JSP forked over a bit more, but still not all of it.They owe me $135. They do not respond in a timely fashion, if at all. They have a bot taking calls, so speaking with an actual human being is virtually impossible. I did receive one unsigned email from someone telling me to "check my records". I have informed them that I will be taking them to court. "

"Yes very professional "

"It went great. Oil tank was removed cleanly and professionally. Would definitely recommend to everyone."

"Family owned business who shows up when they say they will, does excellent work at a very fair price. Honest, personable, and most of all reliable, stand behind their work. Highly recommend this business. They have also cleaned and maintained my furnace in the home I reside in, excellent people to work with."

"Oct. 6 2025 it went quick. I received an estimate of The job first. The work was done correctly. It didn't take long. If I need plumbing service again. I would contact Cassidy plumbing & Heating."

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."

Draftless is a home performance contracting company.We are fully insured and licensced. We are licensced in New York and Conecticut.

We are a local company and we buy our materials and supplies locally. We are true believers in giving back to our community by supporting our local businesses. We take cash and checks for payment and will set-up individual accounts as we deem necessary. Over 30 years of experience.