Roto-Rooter Plumbing & Water Cleanup
Serving Hondo, TX and surrounding areas
Approved (Corporate)
In business since 1935
Free estimates
Emergency services offered
"NOTE: This review is for the Round Rock location. We don't know why it put San Antonio, and we can't change it. <br /> <br /> The sewer was backing up in our office, so we called about 3:00pm and they said they would be out within two hours. They arrived a little before 5pm, two men, and cleared the drain promptly. They also scoped the drain with their camera and found an open joint about 40-ft down the line. This was great information for us. <br /> The workmen were neat, courteous and efficient. <br /> <br /> They were onsite for no more than 45-minutes total. The bill was $597. Unfortunately, the staff member who requested the service was not in the office at the time of service, and the staff who were there did not know the charge was too high. <br /> <br /> When we called their office, we were told the charge was by the job, not by the hour; and that they had to use the special, more costly (though obviously quick and easy) jet method.... <br /> <br /> They said the charge would have been the same whether it took them one hour or six hours....They also said "we get a lot of calls from customers who don't understand our pricing..." No kidding. We were just glad we had the $40 coupon.... <br /> <br /> UPDATE: After some discussion, the local office did refund us $150 off the final price, bringing the cost of the drain cleaning and locating the leak to $400. We feel that is still somewhat excessive, but they did concede a little."
+5
5 neighbors recently requested a quote
Recommended by81%of homeowners
