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"Salesman was very friendly and knowledgeable. Got a great price on unit and installation. Highly recommend"

"Brad did a great job today!"

"After getting 5 quotes to replace our home windows, we chose Brad and Zen Windows and we are very glad we did. Zen was not the cheapest or the most expensive but his windows were top quality and every review we saw mentioned his incredible installment team lead by Juan. They install the right way with expanding foam insulation and the windows are top notch for the price. We went with the Nirvana windows, which are double hung and tinted solar glass for optimum efficiency. We had one issue with balances being missing in a few windows from the factory but what was reassuring is that Brad communicated with us the entire time and let us know they would get it right, and they absolutely did. In addition, Zen didn't ask for any upfront payment nor did they ask for payment at all until the entire job was done to our satisfaction and to boot, Brad came out personally and inspected each of our 15 windows to ensure they were good to go. Highly recommend them. For something this big and expensive you need 1) good communication and 2) a great installer. Fortunately for us, Brad and Zen Windows had both."

Fresh Coat Clarksville takes the pain out of painting by answering your call within three minutes, scheduling a free quote within three days (customer schedule dependent), and starting the work no later than three weeks from the day of quote. We accept major credit cards.

"What a nightmare. If I had a choice between living with rotting doors and a couple of broken windows, or hiring Pella of Franklin again? I'd live with the rotting doors and broken windows. Did a virtual consult July 11 with Brayden Briggs. Went fine, got what we needed for information, requested a quote. He turned those around inside a few days, and we opted to move forward thinking Pella was a good name, it's a large brand, decent warranty. Brayden really sold the "turnkey installation" and I'll touch on how that actually went shortly. Wayne came out July 27 to do order verification; the next day he returned with Johnny for a second round (and by the way, these two gentlemen are great.) Wayne noted several items missing from the order verification sheet, including an attic window I'd already pointed out to Brayden twice. I followed up with Brayden, who told me the order was being sent to their front desk for a second round of verification. After two more reminders, I finally got the price for our attic window and saw it added to our order sheet. We made a deposit and were told the doors were processing. On August 20, Johnny stopped by unannounced and stated he needed to re-measure the door, as the style we chose may not fit. This was the first and ONLY time we'd heard anything about that. Took several emails and a text to the sales manager to get a straight answer out of Brayden, who said they'd just switched manufacturers and the measurements were off. We chose a different style, were assured everything was on track, and Pella confirmed installation of everything (both doors and windows) beginning September 28. Between the time of our order and September 28, Pella confirmed seven separate times we were set for install of all products the week of September 28. About an hour after the install team arrived September 28, we received a text from Andy: Apparently two windows had not come in AND he wanted to know if he could schedule their install with the doors. ON NOVEMBER 19. From July on, we were lead to believe install for the doors would happen end of September, and it took Pella until the day of installation to inform us the doors were delayed another SEVEN weeks. Pella of Franklin blamed it on manufacturing; corporate said that wasn't accurate. Ultimately, I told them they'd have the doors on the premises and actively being installed no later than November 19 or they'd cancel the order. After the team came through for the windows, we went around to touch up the trim. My husband first noticed the strips on the screens were separating on some windows so I contacted Pella. I was told this wasn't typical and they'd have to replace every screen (18 in all.) In the process of checking screens, I noticed several spots where screw holes had been carelessly slobbed over with caulk. Spots on the trim they'd nicked and "patched" with a smear of more caulk. Then we noticed that the caulk on window after window appeared to be yellowing/browning over time. I contacted them and asked if this was a bad batch? Did they apply something off-white? Andy responded that the only time he'd seen that happen was when an installer had applied EXTERIOR caulk inside. They'd used the wrong caulk and as a result, several windows have yellowed, filthy, sticky caulk that I'm now in the process of scraping and cleaning myself. The white vinyl trim they applied is bubbling and separating in multiple spots. There's excess foam poking out around one window. On another, the bottom exterior sill is pitched into the house instead of away. Another window upstairs isn't closing evenly and is noticeably off-center, so that the right side closes lower than the left. If you'd like to see how that "turnkey installation" actually turned out, I've attached some photos to demonstrate what I found after further inspection. The unnecessary icing on the caulk cake though was what happened in our front room: We had two arched windows replaced, one in my closet, one in the front room. The crew left early one day, telling me they needed to paint the trim for those windows. I said okay, and assumed they'd done exactly that. The next day they installed the flex moulding over the front arch; when they went to put up the one in my closet, they acknowledged it wasn't painted. I told them to put it up in my closet unpainted and I'd take care of painting. Shame on me for not catching it: Why did they have one painted but not the other?? Unfortunately the answer is that neither piece was painted. In the front room, they'd installed the flex moulding unpainted, then smeared caulk ALL OVER it in an attempt to make it looked painted. Apparently they thought we wouldn't notice or that I wouldn't know any better?? Pella completely ruined the piece. I had to rip it off and have a new piece ordered for replacement. They installed one window that was broken, said they'd ordered the replacement. The gentleman came out to fix that last week and discovered whoever ordered the replacement ordered the bottom half--not the top half, which is what was needed. Today was the final straw, though: After eight confirmations from Andy, Brayden, and David that the doors would be on the premises and installed November 19, I get a text from Andy this morning (November 18.) Not even a full 24 hours prior to install and he tells me that he's so sorry for the inconvenience, but the sliding patio door never shipped. And that's because there's a part shortage and its not even finished, nor do they have a date they expect it in. The door was supposed to be in November 10 and didn't show up. Pella of Franklin never called to follow up. Andy assumed it would arrive November 16 and it didn't show up. They never called the factory to follow up. Instead, he waited until today, the day before install when it didn't show up AGAIN, to contact the factory and ask about the sliding door we ordered FOUR MONTHS AGO ALL THE WHILE confirming for me on eight separate occasions we were on track for installation November 19. We told them to cancel the patio door, which David seemed happy enough to do, and to process our refund and send a new contract. As of late afternoon, I hadn't received either, so I texted David to ask when to expect those. He replied he hadn't processed a refund yet, and a new contract wasn't necessary. Unfortunately, it very much is! And that's because we need to ensure the door has been removed AND any labor, materials, etc. associated with that install have ALSO been removed from our final total because they have failed to deliver on installation. For the second time. David did not acknowledge the request. The crew is set to come out tomorrow for entry door install; I was told by Andy they'd resolve all of the punch list items tomorrow, and today, David's response is they'll do it "as soon as possible" after I meet with Mark, the install manager. We've got another appointment set for November 30, at which time they're supposed to install the replacement window and screens. Hopefully that will be the end of this nightmare, and I'll update my review at that time. They continue to blame the issues on the supply chain, but this isn't the supply chain's fault. The supply chain isn't setting install dates and then not following up to ensure a product is in. The supply chain isn't giving out unverified information to paying customers. That is the sole responsibility of Pella of Franklin. If we don't have a new contract, refund, and resolution for all of these errors by tomorrow, we're engaging the Better Business Bureau."

"Very smooth service and well done. They're good guys and a pleasure working with."

"You should probably add 4-6 weeks to the expected delivery date if you expect to need the "enclosed" hardware. I received the blinds in the estimated time, but it came without the required hardware. I have made 4 calls (at least) over several weeks, but the hardware is nowhere in site. It is clear that SelectBlinds.com is a marketing company only has outsourced all production and fulfillment to third parties and evidently has a difficult time coordinating these type of customer service issue. Extremely frustrating that my blinds have been sitting in the floor for over a month and all I need is a few screws. Happy to go to Home Depot to get the screws, but SelectBlinds can't even tell me what sizes I need."

"In my opinion, this has been one of the worst experiences with ever dealing with a contractor. The first installers that showed up not only broke glass from windows several times but also smoked cigarettes while my windows were out. One also ended up being so careless that glass and cut his leg ended in an ER visit. At that time, I had a window in my upstairs that was exposed to the outside elements. When speaking with customer service and also the manager of the installers they could not give me a time when they could get another installer out and stated that it could be several days before people are finished with other jobs before they could get to mine. They covered my window with thin plastic and spray foam. I thought I was being reasonable by asking them just to come and install the one window and that the job did not have to be finished that day or over the weekend. When speaking with her, the customer service manager stated that they did not know if they could accommodate having someone come off another job to install one window that exposed my house to the elements and also didn't know when they could get someone else to come to finish. This was hours after the incident. After that, the service manager told me he would call me by the end of the day to let me know if he could have an installer come over the next day but wasn't 100% sure and stated that it could be next week. At this time, I told them this was unacceptable and that I needed someone to at least come and fix the one window either today or tomorrow. By them not being able to give me a timeline my tenant had to cancel his out-of-town travels as he did not feel safe leaving his belongings exposed. The following day I got a call stating that a crew was on their way, which made me happy. But the installer that came was by himself, and even though he did a great job, my tenant living at my property had to help him carry the windows up the stairs, and also had to use my ladder to help him off the roof. When speaking with customer service, I told them that this was unacceptable that tenant and had to help with the job. They went on to only make excuses in a rude manner and told me that he probably chose to do that in, which he did because over the weekend, we had various storms coming, so he did not want to be in the same situation as before and had the elements outside damage the inside of my property. When seeking compensation, they told me that "life happens" and they could not give any discounts for the job. In my opinion, this company does not stand for the five-star customer service they portrayed. With every phone call I was met with a questioning tone, as well as being very defensive when requesting that my exposed window be installed within the next two days."

"Repair Clinic sent me a water intake valve that had some scuff marks and an unnecessary fixture (which I thought nothing of, assuming it had been removed from a new dishwasher). When the part did not fix my dishwasher's issue, I ordered a circulation pump, which also failed to fix the issue, so I decided to return both parts. Repair Clinic blamed me for the scuff marks and extra fixture, which is unacceptable. They referenced their return policy which states that parts which have been installed cannot be returned, and denied me any form of refund. For all I know, the water intake valve was defective, and I have no recourse. Don't put any stock in the "No-Hassle 365-Day Returns" they proudly tout on their homepage. Instead, expect finger-pointing and uncaring dismissal. You are better off with one of their many competitors."

"The roofing professional named Eddy that came to my home had the utmost professionalism and a wide range of knowledge on a multitude of questions I ask during his visit. I'm confident in stating that as a senior level supervisor with over 23 years of experience, I wouldn't hesitate to state that Eddy carries himself as a skillful and experienced hardworking individual. I was very pleased with the representation that he presented for Jackson Roofing & Remodeling and will definitely seek them out in the future for any roofing related items. I would highly recommend this company to anyone seeking roofing and remodeling expertise from true professionals."