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"Gary did a thorough of replacing my dead sump pump and removing the back-up sump pump, also dead. He had to reconfigure the discharge pipe since there is no longer the back-up. There was an added charge of $20 for the additional parts, but no added charge for the labor involved. He even examined the third sump pump in the well at the other end of the basement. He pointed out that one was dead too. After watching him replace the main sump pump one, I feel confident enough to replace this one by myself. I would have given Handyman Pros a excellent rating for professionalism, but they did not inform Gary of the amount of water collected near the sump pump. Boots were necessary, but he only had gym shoes. I laid some spare boards that were available to keep his feet dry. Beware: Handyman Pros does not provide sump pumps. They only install what you secure on your own."

"Fast response, quality work, great communication."

"DO NOT USE THIS COMPANY. They wrongly installed new equipment and refuse to correct it. -------------- Here's the scam: Sell and put in a unit that mostly works, but needs annual repairs due to your incorrect installation. Parts are under warranty, but the service/labor is not, so you'll constantly call them out to work on the issues they created but refuse to actually fix. --------------- Eagle Air was recommended by my home warranty, American Home Shield. They replaced 2 full HVAC systems (furnaces and A/C) in my home. Total cost $15K+ Unbeknownst to me they did not replace the original copper lines. Replacement is standard when putting in a new unit as old lines are prone to leak. Per the installation manuals from the manufacturer, these lines are not the correct size for either of the units. I had an independent, licensed HVAC repair company out to confirm this as well. When this was brought to Eagle's attention, Angie said "We don't know if that's true. People lie about our work all the time." When I spoke to Tony, sent him images in email, he said "Don't worry about it." We scheduled an appointment in 5 days them to come assess the issues. I took off work for the day to wait 10-2p. At 1:25 I called to check in. Angie told me they were not coming. That they had cancelled the visit as I didn't want to pay the $149 travel fee (as these issues were part of their initial install) and that they didn't like the way I treated them. I was also not allowed to speak with Tony. They are refusing further communication and are not accountable for their own work. They knowingly installed this not to manufacture's speculations. This choice creates ongoing problems with the unit. As a customer and not an HVAC tech, I never would have identified this incorrect install without a 3rd party."

"They came out when they said they would, and did a wonderful job."

"It was excellent. They did a great job. It was cool and nice. The price was good. I was totally happy with the work. They cleaned up their mess."

"My simple advice is to ask for all costs upfront in writing. This was a two day job, but it should have been a one day job, I will get into that later. The repair was fine but the communication and billing was unacceptable. I was told by the technician in the field that the $179 Service charge would be credited to the final bill, which is what I am used to with other service comanies like plumbers. Because of that I agreed to the work. I was then surprised to see the service charge on my final bill as well as a $50 extra deposit fee. I called the office and they said that they never credit the service charge, perhaps it was a miscommunication error, and that they would correct the extra deposit fee. But there was no accountability or responsibility for their uniformed field tech who essentially lied to me. I feel it was dishonest and a bad business practice to not offer any kind of discount for their mistake. They also showed up the first day and then went to the warehouse to get the part but came back with the wrong part. They then had to reschedule for the following week because it was 3pm on Friday and the warehouse was now closed and they couldn't get the part until later. They offered to do the work over the weekend but that would incur overtime charges. I told them I would not pay overtime charges for a mistake they made getting the wrong part. Overall I am very dissatisfied with the company and would not recommend them."

"Scheduled maintenance listing the issue at hand. Charged 160, unable to solve problem listed, technician was not told about relief valve in scheduling details. Charging to come back with part and service $800 for what was initially spoken for $160. Deceptive business practices."

"Overall, the team at United Heating & Air Conditioning did an amazing job. Francisco was able to help provide great customer service and was able to answer all of our questions. We will definitely be returning and beginning to reference our friends and family. Thank you!"

"All in all good service but price too high"

"Not recommended"