Get matched with top tankless water heater installers in Killeen, TX

"I recently had my water heater replaced by Mackenzy?s Plumbing & Drain and the entire experience exceeded my expectations. From the initial inspection to the final installation, every step was handled with professionalism, clear communication, and attention to detail. During the replacement process, Mack identified several underlying issues, including a deteriorating shut-off valve and venting that was not properly aligned that could have caused major damage or safety hazards if left unresolved. He took the time to explain each problem thoroughly and addressed them immediately to ensure everything was up to code and functioning safely. The new unit was installed efficiently and neatly, with all work areas left spotless. It?s rare to find a company that combines such high-quality craftsmanship with genuine customer care, but Mackenzy?s Plumbing & Drain truly delivers both. I have complete confidence in their work and will absolutely use them again for any future plumbing"

"Very pleasant technician, did what I asked him to do for AC maintenance"

"The reason for the 4 rating and not a 5 is the sales part of the experiences not the technicians and the work done. Larry was the technician for my water heater. I have previously written a review for the AC installment. Larry is amazing. He has a lot of experience but what impressed me more was the fact he was totally honest & cared about my experience as the consumer. I was actually told by one of the salesman that Daniel’s prices are higher than other companies. He was correct. They seem to want to immediately try to sell a new replacement without considering the customers situation. My water heater is only 15 months old but I clearly got a ‘lemon’ and it took 3 major parts to be replaced before it was fixed. The parts were still covered by the manufacturer warranty but the labor was not. After several trips it was fixed and from my conversations with the salesperson I felt he was pushing for me to purchase a new water heater and not really understanding of the fact that I had just replaced my AC and my water heater was only 15 months old. In the end, Larry, the technician, did the right thing. It has been a week now and my water heater is working fine. I appreciate honesty more than anything when dealing with these things. I feel like I got it but it took some extra pushing on my part and a technician who stood by what he said. The owner or rep of owner replied to my previous review on the Daniel’s site. I hope this review gives him the answer to why I have not given 5 stars for either review."

"Excellent plumber, kind and nice. Great to work with."

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"First of all, during these hard times, it was great to know that when this semi-emergency happened, they quickly were on the phone with me, and within 3 hours they were at my home helping me out. Master plumber, was really nice, he went through everything with me and was patient with me through all my questions. I do feel it was a little pricey but that is just a small thing. The job did take a lot longer than initially estimated, but they were very nice and thoughtful throughout the entire task."

"Outstanding Service from Start to Finish! Benjamin Franklin Plumbing went above and beyond my expectations. From the moment I called, their customer service was friendly, professional, and responsive. The plumber arrived right on time, explained everything clearly, and got the job done quickly and efficiently. They showed real respect for my home, cleaned up after the work, and made sure everything was perfect before leaving. It’s rare to find such honesty, quality, and professionalism all in one company. I highly recommend Benjamin Franklin Plumbing to anyone who wants dependable, top-notch service!"

"They're good at new construction! Very responsive"

"They were great, came out to fix the problem next day. Checked that everything was working before they left for the day. Slight leak on toilet, came out to fix it. Very friendly and professional. "

"Caleb and his team have helped us for several years now. Always on time and high quality work. Highly recommend!"