
Serving Kirklin, IN and surrounding areas
Approved
In business since 2024
Emergency services offered
Small jobs welcome
"Our 12-year-old heat pump needed around 2000 in repairs so we began getting quotes from dealers about a new unit. I had 4 different quotes ranging from Trane, Lennox and Carrier products. Star heating and cooling was the 2nd cheapest when it came to overall cost, but my salesman Marshall was the only salesman to explain how the rebates, financing and the units worked. What I mean by that is he took the time to explain why different companies offered rebates and no financing or vice versa. In the end he was upfront in telling me there really is no free money when it comes to 0% APR in the HVAC world (he compared it to buying a car, take the rebate or taking the financing you usually donâÂÂt get both). That took me by surprise but I liked it. Star was also the only company to inquire about switching from electric to gas. After lots of research I was still skeptical but Marshall and the owner guaranteed my bills would be lower, so much so that they put it in writing that if my heating and cooling bills did not drop by switching to gas they would replace the gas unit with a heat pump free of charge. That impressed me. The heat pump I currently had was a Trane XL14i so it wasnâÂÂt a builder grade but a very good and efficient unit. We decided to get a little higher end model due to just having moved in to our new home less than a year ago and having plans to live here for a long while, so we purchased a Carrier Infinity 59TN6 Gas Furnace and a Carrier Infinity 24ANB6 AC unit along with the Infinity Thermostat we also added HUMXXLFP Humidifier. The price listed above does not include the $1925 in rebates offered. So that made the price a bit more competitive. Finally, one of the other quotes I had offered a 15 year parts and labor warranty, when I told Marshall about that Star Heating offered 10 years parts and Labor so long as I signed up for their yearly plan (no big deal because I planned on doing a plan due to the high cost of replacing a unit) but something to think about. Installation took the majority of the day but it went smooth, the guys worked hard and did a great job making things look nice and cleaning up. They installed a new gas line into my house with a T to allow us to convert something else to gas if we want. The owner was onsite and Marshall did check in as well. It is spring time so I have not really tested out the product but IâÂÂm going to assume it works, we installed the unit before the gas line was ran due to Star's scheduling so we will be able to test it out in a week when our gas line is run to the house. I would recommend Star Heating in Cooling to anyone who needs a new system. I would also recommend educating yourself on what you are buying. This is something I did a ton of and while it probably drove Marshall nuts that I was emailing him constantly about different things, he answered every question I had and went out of his way to make sure I was happy. He even brought ov"





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