Get matched with top fire or smoke damage recovery pros in Knoxville, TN

"Horrible, dishonest, quality was subpar. Wouldn't hire and the timeframe is a money grab. Please take my advice and use another company. Shane and his crew shouldn't be in remodeling but maybe just demo work. "

"Very well. Excellent work, done in a timely manner."

"Perfect very good I used them multiple times"

"Excellent once again! Very professional and friendly. Keep everything spotless around their work area so no cleanup for us, and did an amazing job on the fireplace. Looked brand new inside again. It was fast and clean and works great now."

"Excellent Service and workmanship This is the 4th job Dwight and his people have done for me and each has exceeded my expectations. He and his people take pride in their work and it shows in the final product. Highly recommend you calling Dwight for any remodel work."

"In the end, not well. We needed a leaking gutter seam fixed at our vacation house because it was dripping on our deck and ruining our stain. Higher Ground came out and made a repair in June 2022, which supposedly fixed the leak. We then arranged to have our deck restained. Since this is a vacation house, we weren't able to go back to the house until August 2022. At that point we discovered that the seam was still leaking onto our newly restained deck. We contacted Higher Ground via email and phone to try to get them to come out and finish the fix. They were not very responsive and got a little nasty about only allowing 10 days for "quality control issues" on their work, even after I explained that we are not down at the house full time to be able to see that it wasn't really fixed. So they refused to make good on their work. From my perspective, I paid for a leak repair and did not get a leak repair."

"The technician came to check on it and was very nice and polite. He was able to trouble shoot wiring and put in the new dimmer switch but said that the problem was the chandelier and not the wiring so it needed to be repaired. He said at then end of the visit that I should just give them and call after it was repaired and they would come by and hang the chandelier back up as part of the service call. I called today and different technician came by and wanted to charge an additional $290 to hang the fixture. This would have made a total of almost $600 plus the cost to repair the chandelier. I realize that all rates on everything have gone up but this is ridiculous. I have a friend who renovates houses that will hang it for me. I have nothing personally against this company...but the they should complete the job they started without having to charge double. I asked them to have the manager, Jason, call which he did but his answer was basically "sorry...it is what it is". I could either pay for another service call or leave my chandelier on the dining room table. Bottom line: Be sure if you hire this company and they do not complete the job on the visit you will be charged again for the second service call."

"Custom renovations went above and beyond. They did a good job"

"Great. Jobs got done right for good price."

"These guys went above and beyond their normal routine. They were both hardworking and highly skilled at their job. I appreciated the honesty and attention to detail. They were both very professional and personable. I will definitely have Stanley Steemer back in the near future for other work. You can’t ask for better job done. Thank you Brandon and Jonathan."