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"This will be a long review but these gentlemen Robert & Ian are absolutely worth it! On Friday morning, my gas water heater sprung a leak at the bottom and needed to be replaced. I called the Oak Ridge Gas Co (ORUD) and they said they couldnâ t come until Monday. 7 people (6 girls & me) with no hot water for 4 days! Next I called some local plumbers. One by one they said either theyâ d come around 6pm or they didnâ t handle gas units. Iâ m glad they were busy but I needed someone now! Next I called 2 major companies that are well known in the Knoxville area. One came, gave a 3 minute look and quoted a mid 4 figure price TO REPLACE A WATER HEATER! The next on the scene was Robert Mason & Ian (I donâ t know his last name) from TENNESSEE STANDARD PLUMBING & DRAIN. These gentlemen took their time. They asked many questions, they did a very thorough and professional inspection. They were straightforward, honest, neat and genuinely concerned about providing service, not just doing a job. While speaking with Ian, he was sharing about how much the leadership in the company truly cared about their employees and showed them tremendous respect. I found that to not only be reassuring but also experienced how that translated to how they genuinely cared about my family. The inspection took a good deal of time. They went into the crawlspace and really did a full inspection. Remember, this is Friday afternoon on Fatherâ s day weekend. When they were done, Robert showed me his findings. For those that donâ t know, many of the houses in Oak Ridge were built in 1943 so most of my plumbing is 80 years old. Robert showed me the pictures of the main pipe coming out of the ground into the house. Only God knows how it had not blown out yet, it was that corroded. Let me stop here and say that Robert & Ian were the only ones to do this inspection. Had I just replaced the water heater, the pressure* (more on this later) would have blown somewhere else and potentially taken out the furnace with the water. About the water pressure, they were also the only ones to measure the water pressure which was 100 psi when it should be half that. They also noticed that I did not have a pressure regulator or a main shut off. Important things to have in 2024 that perhaps werenâ t in 1943. When they entered the house they had special shoes for neatness and respect which was nice. Finally when they were completely done, we sat down and they presented 3 different options which we discussed in detail. There was absolutely no pressure, no sales talk, nothing except honest information and options. There is a very true saying that you get what you pay for. Tennessee Standard Plumbing & Drain is not the cheapest but there is also a difference between â costâ and â priceâ The â costâ over time will be less because they use top of the line material and they perform exemplary work which they stand behind. It turned out that none of the 3 options were attainable so Robert worked within our budget to get the vital items fixed. They handled everything. They called to get the ground marked, they dug up only the area they needed to and they put it back as best you can when you trench a yard. Another professional thing was that they were prepared. They had what they needed on the truck with them. There was no wasted time while they went to get whatever was needed. I greatly appreciated that. In the end, we decided on a 3 visit plan. They did the emergency items this visit. In 6 months or so, they will return for the 2nd phase and the final mostly cosmetic phase where my wife gets the bathroom she really wants. I would highly recommend these gentlemen and Tennessee Standard Plumbing & Drain!"

"SMK plumbing did a great job for me with a whole house water re-plumbing & main water line from the street. The team was efficient, professional, and polite. Job was started and completed in one day. They even moved the whole house shut off and pressure valve to a very easy to get to location."

"prompt service. A busted main water pipe, then he found another leak. Fixed our problems and dealt with yellow jacket nest. would definitely recommend this service!"

"Showed up on time, and completed the install in a timely manner."

"5 star company very polite one day service was very reasonable price work was excellent replaced a water main line in one day very very pleased would like to acknowledge these guys excellent guys ray loveday ,Cody , Eli and Mikhail lynch and Nancy was so awesome hired this company you will not be disappointed 5 star company,and did i mention the price was right"

"He was very polite to me and my children. He installed 2 shower heads for me and he unclogged one of my bath tubs for me. He was very professional as well. I will definitely call him in the future if I have any more issues. I highly recommend him if you have any plumbing needs. Plus he don't charge an arm and a leg like most companies do."

Our top-rated local plumbers in Upper Cumberlands are all licensed and insured to ensure your repairs are always effective and long-lasting. If you need residential plumbing repair, contact us to speak with the best plumbers near you! When it comes to plumbing, Mr. Rooter is the one to call. Our trained and knowledgeable staff makes your satisfaction our main priority.

"Jonathan relocated my pressure reducing valve and provided a main shutoff replacement to make it easier for me to access! Thank you again for thorough and clean work!"

"Call in about the need for a plumber at 11:45 AM and it was repaired by 2:30 PM. Other companies couldn't get to me for 2-3 days. Thanks!"

"Had Honey Bear replace our water heater and the whole process was smooth. Showed up on time, explained everything, and the install came out great. Highly recommend them."