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"Google review summary 4.5 (918) Reviews All project manager108 job88 basement remodel44 work33 +6 Sort by Most relevant Newest Highest Lowest Jasper Pitrello Local Guide·194 reviews·21 photos This was not the experience we had ever imagined we would have with Matrix we could have worked with other companies and spent far less money but we thought we were getting a premium product and at a premium price! We had contracted Matrix … More Photo 1 in review by Jasper Pitrello Photo 2 in review by Jasper Pitrello Photo 3 in review by Jasper Pitrello Photo 4 in review by Jasper Pitrello+3 Jason Vassallo 8 reviews·18 photos 2 months ago We had an incredible experience with Matrix Basements! From start to finish, the team was professional, communicative, and a pleasure to work with. The craftsmanship is top-notch—every detail was handled with care and precision. You can … More Photo 1 in review by Jason Vassallo Photo 2 in review by Jason Vassallo Photo 3 in review by Jason Vassallo Photo 4 in review by Jason Vassallo 🙏1 Matrix Basements (Owner) 2 months ago Thank you so much, Jason! We’re incredibly grateful for your kind words and for trusting Matrix Basements with your home. Hearing how much you enjoyed the process — and seeing your beautiful new space — means the world to our entire team. We’re honored to have been part of bringing your vision to life! Ann Michel 7 reviews·4 photos 5 months ago We are very pleased with our the renovation of our basement. We had several bids from different contractors, and although Matrix was the highest bid, I would say it was well worth every dollar spent. The process started off slow, the start … More Photo 1 in review by Ann Michel Photo 2 in review by Ann Michel Photo 3 in review by Ann Michel Photo 4 in review by Ann Michel ❤️1 Matrix Basements (Owner) 5 months ago Thank you for sharing your experience with Matrix Basements. We appreciate your feedback. Kathleen Tracy 3 reviews·5 photos 5 months ago We recently had our basement completed by Matrix. We are thrilled with having the extra living space! Having the Builder Trend app allowed us to see the schedule and follow the process, so there weren't many surprises. Matrix got a 4-star … More Photo 1 in review by Kathleen Tracy Photo 2 in review by Kathleen Tracy Photo 3 in review by Kathleen Tracy Photo 4 in review by Kathleen Tracy+2 Matrix Basements (Owner) 5 months ago Your feedback is incredibly valuable. We are thrilled to hear that you are enjoying the extra living space in your basement completed by Matrix. We appreciate your detailed review and will take your concerns into consideration for future projects. Better Business Bureau [*** Link removed ***] Matrix Basement Finishing | BBB Complaints | Better Business ... Talking with neighbors, their sales team is regularly unprofessional and rude. They make a lot of promises verbally but are careful to not put anything in ***** ... People also search for Angie's List [*** Link removed ***] Matrix Basement Finishing Reviews - Arlington Heights, IL Working with Matrix was a pleasure from start to finish. They are an all-inclusive contractor - they designed and executed the project. Easy communication ... People also ask Who is the owner of Matrix Home Solutions? What is the warranty on a matrix basement? What is the typical project timeline with Matrix Basement? Does Matrix Basement Systems offer free estimates? Feedback Matrix Basements [*** Link removed ***] Matrix Basements Reviews Very professional trades people. Excellent work, job completed on time and looks wonderful. We are very happy with the finished basement. People also search for Reliable Home Improvem... Design First Builders reviews Drury Design reviews Advance Design Studio revi... Century City Baths & Remodels... 4Ever Remodeling reviews Feedback Houzz [*** Link removed ***] MATRIX BASEMENT FINISHING - Project Photos & Reviews We contracted Matrix Home Solutions to for our basement remodel. Wow! Truly an amazing job! The project was finished right on schedule. The project manager and ... Reddit · r/Naperville 20+ comments · 8 months ago Anyone have recommendations for a basement finishing quote? I used Matrix a few years ago. Easy to work with, only finished half the basement, and even let us do the floors and painting ourselves to save ... Indeed Job Search App installed Matrix Basement Finishing Employee Reviews in Arlington Heights, IL Nov 7, 2024 — We're thrilled to hear that you've had such a positive experience working at Matrix Home Solutions. It's fantastic to know that our ... Home Advisor [*** Link removed ***] Matrix Basement Finishing Chicagoland Area The quality of the craftsmanship is outstanding every detail was thoughtfully executed. They stayed on schedule and within budget, which was ... Better Business Bureau [*** Link removed ***] Matrix Basement Finishing | BBB Business Profile BBB Accredited since 11/9/2023. Basement Contractors in Menomonee Falls, WI. See BBB rating, reviews, complaints, get a quote and more ... Matrix Home Solutions. People also search for Reliable Home Improvem... Design First Builders reviews Drury Design reviews Advance Design Studio revi... Century City Baths & Remodels... 4Ever Remodeling reviews Feedback Results are personalized - Try without personalization Elgin, Illinois - Based on your places (Home) Update location Dark theme: on Help Feedback Privacy Terms Jasper Pitrello Local Guide·194 reviews·21 photos just now New This was not the experience we had ever imagined we would have with Matrix we could have worked with other companies and spent far less money but we thought we were getting a premium product and at a premium price! We had contracted Matrix in February to finish our basement, our salesman did a very good job taking the time to lay everything out give us our options and meet our vision the follow-up appointment to finalize went well and the gentleman really had a good knowledge of everything that needed to be done. The biggest problem we had was with the project manager and some of the trades that were brought in. The framers and finish carpenters did a wonderful job however the failures were many and project management was substandard for spending over six figures on a project. The damage that was caused to the finished portion of our house, walls, door jams garage door frame and other building errors that were made on electrical and plumbing were not addressed or handled appropriately unless I had said something to our project manager . Even then they just ignored my request and I had to pay my own painter to fix the damages that Matrix caused . The overall mismanagement of the project is what brought me to the point where I had to be the intermediary for the trades as the project manager was never on site or didn't pick up or return calls in any sort of Timely manner. This is what I am paying Matrix to handle and clearly that fell short! They framed the tub incorrectly leaving gaps where the wall studs didn't get to the ceiling, electrical switch boxes that were not secured so when the spray foam was installed and pushed the box out of the way causing repairs needed to be made, the plumber installed the wrong color drain and glued it in place they're causing an issue where if they tried to remove it and snapped the pipe under the tub they would have to gut the bathroom again and we were on a tight timeline as we were getting married the week after the project was supposed to be completed. When they sprayed our ceiling the painter left four five gallon buckets uncovered in the basement causing the house to smell to the point where it was 90° outside and we had to leave all our windows open oh yes and by the way had we not covered them up after they left they would have had to buy all new materials. When the spray foam portion of the project was to take place we were told to have nobody in the home so we put the dogs in a kennel they were supposed to be there at 8:00 a.m. they did not show up till 3:45 p.m. not getting completed till almost 9:00. It may seem minor but taking several animals to a"

"After a year of me enjoying my beautiful rocks the following year I discovered that no landscaping fabric had been put down. This defeated the purpose of a once beautiful yard now we have weeds continuing to grow summer after summer. I spent a lot for this work. Now I am disabled and can't see that well outside trying to fix this yard. No more honest people in this world."

"The final product is good and the price was good. The structure all seems to be high quality and with double pane windows it can hold the climate or out well as needed. With screens all around we can let the air move through when we want. The design process was a good experience, but we were not warned that our decisions in dimensions would result in difficulties with regulations and the electrical work. The lack of communication between sub-contractors during the process resulted in several delays. There were times when we were told there would be hand-off and it didn't happen until we prodded them. We kicked it off in the early spring and it didn't complete until August. Early on, the delays were unavoidable due to weather and ground conditions but after the foundation was in it took to long to complete the structure. The problem is not specifically the total time to complete but being left with very little time to replace the yard and driveway before winter."

"I recently had the pleasure of working with Emerald Bay Design and Construction for a major renovation project, and I couldn't be more impressed with the craftsmanship. From start to finish, they demonstrated a deep understanding of design and construction techniques, delivering outstanding results that exceeded my expectations. Richard took the time to understand my vision and translated it into a beautifully crafted reality. Communication was clear and timely throughout the process and I received my bid back quickly and accurately. Overall, I would highly recommend Emerald Bay Design and Construction to anyone looking for a design and construction company. I am thrilled with the results of my project and look forward to working with them again in the future."

"My interaction with this company, represented by Gordon Rudd, was limited to a site visit only. Work that I thought might be needed turned out to be unnecessary. When I called the company, I reached Gordon directly, and he was able to stop by the next morning, right at the time we scheduled. He was very helpful in explaining what I was seeing. He didn't charge me anything for the very helpful visit."

"Excellent work. Took the time to make sure the job was done perfect. Cleaned up every day"

"⭐️⭐️⭐️⭐️⭐️ Absolutely Stunning Refinish – Highly Recommend! I couldn't be happier with the way our hardwood floors turned out! We had some old, torn-up floors that honestly looked like they were beyond saving—but the transformation is unbelievable. After the refinishing, they look like brand new floors, absolutely gorgeous, with a smooth, rich finish that completely elevates the look of our home. Not only was the quality of the work exceptional, but the price was also more than fair—especially considering the results. On top of that, they were incredibly professional: they showed up 15 minutes early, ready to work, and clearly take pride in what they do. It’s rare to find that kind of reliability and craftsmanship these days. If you're thinking about getting your hardwood floors redone, do it—and call these folks. I can't recommend them enough!"

"We were very happy with our basement remodeling project performed by Matt and his crew at MH Renovations. What you see is what you get when it comes to Matt. He is an honest and hardworking individual who will see your project through to the end. Prior to starting this project, we had absolutely no experience in the world of home renovations and we did not know quite what to expect. Matt walked us through each step of the process and educated us along the way. We became connected with Matt in 2014 through mere happenstance well before we ever knew what his profession was. I had responded to a Craigslist ad in hopes of purchasing a custom built Lego table for our children as a Christmas gift. The man building these tables was Matt. Over the course of a few weeks in the midst of our correspondence, our 2 year old son was diagnosed with cancer. Needless to say, we did not follow through with purchasing a table at that time. When he learned of our circumstances, his next move would instantly show us what a kind, generous, and good human being he was. Despite the fact that he had never met us in person, he built, donated, and delivered a hand-crafted Lego table to our son in the midst of his battle with cancer. Through that encounter, we learned that Matt owned a contracting business. We promised ourselves that Matt would be the first person we called when we were ready to look into finishing our basement - a project that was on our "home-owner wish list". Three years later we followed through on that promise and we called Matt. From the very first phone call until the last piece of the project was complete, Matt impressed us. We initially called Matt in the fall of 2017. He came out to our house in a timely manner and spent a significant amount of time drawing up plans and creating a detailed and itemized quote. He worked with us on various aspects of the proposal to create plans and drawings that fit both our existing space as well as our desires. Matt is truly an engineer who thinks outside of the box to come up with solutions that are both practical and efficient. We had to work around certain existing structures that made the design aspect tricky at times. Matt came up with great ideas to incorporate these aspects inconspicuously into the plans. We would be foolish as consumers to not seek additional estimates, therefore, we had two other contractors out to our home. Matt exceeded our expectations and blew the other two contractors out of the water when comparing design ideas, price/budget, as well as his overall responsiveness and effort put forth. All of the work done up until this point was free of charge. Matt had put in a great deal of time into his estimate and plans despite not even knowing if we would choose to work with him. His efforts paid off as we chose MH Renovations. In the weeks to follow Matt was extremely diligent in keeping in touch as he finalized plans and timelines. He was very accessible via text, phone or email and responded in a timely manner. At times Matt contacted us more than we contacted him. He would call with questions, information, and reminders on appointments. It was so refreshing! Matt was always on time and courteous in regards to respecting and working with our schedules. In March 2017 MH Renovations began framing the basement out. The framer (Trygve) was an absolute craftsman and Matt works exclusively with Trygve for this portion of his projects. Trygve worked tirelessly over the course of the next week to frame the entire basement. He would later return to complete all of the trim work needed throughout the basement which is beautiful and near perfection. Drywall was the next step. Matt warned us that drywall was a messy and somewhat unpleasant part of process. He was right. He got a crew in and out to complete the process as painlessly and as quickly as possible. The following weeks involved work with many different contractors to address plumbing, electric/lighting, and HVAC needs. Even during this phase Matt was often present and made daily visits to the job site. Matt has both a plumber and an electrician that he works exclusively with throughout all of his jobs. This put us at ease and made us feel comfortable allowing these sub contractors to come and go as they pleased even when we were not home. Can lighting, outlets, heating/AC vents and plumbing were on their way. Matt went the extra mile to add a few extra vents and can lights as the process was underway as he thought the space warranted them. He did this at no charge to us. We also encountered a plumbing issue along the way involving the our home's original drainage pipes. Matt and the plumber trouble-shot to give us several options to address the issue. The transparency in dealing with changes along the way was incredible. Whenever a change was made - we received updated paperwork reflecting the changes and the subsequent price adjustments so that we could keep tabs on where we were at with the budget. Next came the fun part - the finishes. Matt did a great job of presenting options to us from vendors that he worked regularly to assist with choosing cabinets, bathroom fixtures, wood stain colors, door choices, flooring options, and hardware. Despite offering us options that he was familiar with, he was also open to entertaining any outside options that we were interested in pursuing. For example, we debated about several shower options for our bathroom. The space was unique and the shower choices were somewhat limited. He spent several hours researching some of the options we asked about in order to help guide us toward a choice that would work best. We learned quickly that it is easy to get carried away in the midst of a renovation project in regards to spending. Matt did a wonderful job of keeping us grounded in our choices and being honest about how certain choices would dramatically change the bottom line price. Matt continued to stay one step ahead of us in all the planning and coordinating that went into the project. He had a great ability to formulate and maintain a schedule, thus keeping him within the proposed timeline, while still allowing us to make changes. At the 11th hour, we changed our mind on a cabinet configuration for our kitchen area and Matt made it happen for us. He was patient and understanding as we learned to navigate our way through this process. Flooring, paint and countertops were next on the docket. MH renovations does hard surface flooring, but not carpet. We used an independent carpet provider for the majority of our flooring needs. For the bathroom, Matt brought over various tile samples to choose from. His tile and grout work were great and we love how the floor turned out. The last flooring area was our workout space. Matt was used to working with a certain brand of foam tiles which at first we agreed to use. However, after doing some research, we decided that we wanted to go with a gym-grade flooring product with better shock absorption. We found this at a WI -based company in Milltown, WI. The only catch was that we were on a timeline and could not have it delivered to meet the deadline. We also did not have an appropriate vehicle to be able to pick it up ourselves. Matt took his own truck, picked up the flooring mats for us with the help of a colleague, and delivered them to the house. It was another example of how Matt is willing to go above and beyond to make the customer happy. The installation of counter-tops was an interesting hiccup in the process. Matt had long worked with a granite company that previously he had been very happy with. Following our granite installation, we noted that a large piece of granite was not supported with the appropriate brackets and thus presented a large safety concern. Unfortunately, the granite company denied any additional responsibility and despite Matt's best efforts to continually contact them, they refused to rectify the situation. Matt did not take this lightly. He researched the national natural stone governing body standards and verified that the granite slab indeed needed additional supports to adhere to safety standards. Matt met with several other gr"

"Fantastic experience! Mitch and the team were really great to work with. The work was done quickly and at a high standard, and Mitch was always open to discuss options and offer suggestions. Would definitely recommend this team!"