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"This will be a long review but these gentlemen Robert & Ian are absolutely worth it! On Friday morning, my gas water heater sprung a leak at the bottom and needed to be replaced. I called the Oak Ridge Gas Co (ORUD) and they said they couldnâ t come until Monday. 7 people (6 girls & me) with no hot water for 4 days! Next I called some local plumbers. One by one they said either theyâ d come around 6pm or they didnâ t handle gas units. Iâ m glad they were busy but I needed someone now! Next I called 2 major companies that are well known in the Knoxville area. One came, gave a 3 minute look and quoted a mid 4 figure price TO REPLACE A WATER HEATER! The next on the scene was Robert Mason & Ian (I donâ t know his last name) from TENNESSEE STANDARD PLUMBING & DRAIN. These gentlemen took their time. They asked many questions, they did a very thorough and professional inspection. They were straightforward, honest, neat and genuinely concerned about providing service, not just doing a job. While speaking with Ian, he was sharing about how much the leadership in the company truly cared about their employees and showed them tremendous respect. I found that to not only be reassuring but also experienced how that translated to how they genuinely cared about my family. The inspection took a good deal of time. They went into the crawlspace and really did a full inspection. Remember, this is Friday afternoon on Fatherâ s day weekend. When they were done, Robert showed me his findings. For those that donâ t know, many of the houses in Oak Ridge were built in 1943 so most of my plumbing is 80 years old. Robert showed me the pictures of the main pipe coming out of the ground into the house. Only God knows how it had not blown out yet, it was that corroded. Let me stop here and say that Robert & Ian were the only ones to do this inspection. Had I just replaced the water heater, the pressure* (more on this later) would have blown somewhere else and potentially taken out the furnace with the water. About the water pressure, they were also the only ones to measure the water pressure which was 100 psi when it should be half that. They also noticed that I did not have a pressure regulator or a main shut off. Important things to have in 2024 that perhaps werenâ t in 1943. When they entered the house they had special shoes for neatness and respect which was nice. Finally when they were completely done, we sat down and they presented 3 different options which we discussed in detail. There was absolutely no pressure, no sales talk, nothing except honest information and options. There is a very true saying that you get what you pay for. Tennessee Standard Plumbing & Drain is not the cheapest but there is also a difference between â costâ and â priceâ The â costâ over time will be less because they use top of the line material and they perform exemplary work which they stand behind. It turned out that none of the 3 options were attainable so Robert worked within our budget to get the vital items fixed. They handled everything. They called to get the ground marked, they dug up only the area they needed to and they put it back as best you can when you trench a yard. Another professional thing was that they were prepared. They had what they needed on the truck with them. There was no wasted time while they went to get whatever was needed. I greatly appreciated that. In the end, we decided on a 3 visit plan. They did the emergency items this visit. In 6 months or so, they will return for the 2nd phase and the final mostly cosmetic phase where my wife gets the bathroom she really wants. I would highly recommend these gentlemen and Tennessee Standard Plumbing & Drain!"

"Arrived when scheduled. Excellent work and reasonable prices. Should I need a plumber again I will definitely contact him."

"Appreciate the service and them getting the pump fixed promptly."

"SMK plumbing did a great job for me with a whole house water re-plumbing & main water line from the street. The team was efficient, professional, and polite. Job was started and completed in one day. They even moved the whole house shut off and pressure valve to a very easy to get to location."

"Main water line ruptured we were without water. Winkle's responded to late evening call and came out next day and repaired, while pointing out the line had degraded (nothing external such as root caused the rupture) and suggested it would need replaced at some time in the future. We decided to proceed and they arrived on time, did an excellent job, replaced the old line and the old water meter as well, along with a small pin leak underneath the home's crawl space when connecting the new supply line. Very happy with their services, highly recommend."

"Nic did a great job but we have a major sower problem with the funky sewer line. They established here in Oak Ridge. He is coming back to do a bigger job of finding the root blockage and making repairs!"

"The person doing the work was a worker he finished up in the rain Only problem I had was first rain first day he left pipe off of drain and it flooded my lani they apologize"

"Matt was very responsive to my call and worked me into his schedule. He diagnosed the problem and advised we would have to dig down to the main water line entering the house. He quoted a price for the full job and also gave me a price if I hand dug it myself. I chose the latter and it worked out great. He arrived back the next day and fixed the broken copper pipe. His final cost actually came in LESS than his original quote. Great service and great quality work. Thanks Matt!"

"I had several people recommend Aqua Clear for water softeners in Knoxville.  I called and got a quote.  They were very professional, on time, and easy to work with.  The only real problems I have is that they didn't really know the details of the product and their prices are absolutely ridiculous.  As a chemical engineer, I understand the details of water softeners and RO systems.  The questions I asked were more to see if they understood it.  Once I got the sticker shock, the line of questioning changed to see if I could understand why the price was so high.  That never really got conveyed to me.  Kinetico makes a big deal about metered backwashes... just about all water softeners have some sort of backwash based on usage system... that that unique other than it is hydraulically metered - that just means that you don't need power.  Water softeners don't use that much power, so the payback is unreal.  As for the water softeners, the resins are pretty much the same, so as long as the system is sized properly and has a good backflush valve, any softener will do a good job if it is applied correctly.  
They do sell other systems than kinetico that are cheaper, but they really won't talk to you much about those.  I wound up sizing the system myself and piecing it together online and it works just fine for less than 1/2 the cost.
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"Dylan, was very courteous and affordable. . He took the time to explain my plumbing issues. I will definitely use this company again."