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"Another plumber had recommended replacing the boiler for an estimated material and labor cost of over $7000.
Tony (the lead man at Universal Plumbing) inspected the boiler unit and instead recommended a thorough cleaning and replacement of one or two zone valves.
The work team arrived as scheduled, performed the cleaning, zone valve replacement, water heater draining and radiant heating system purge. The workers were very professional, explaining what they were doing, answering all my questions. They left the mechanical room clean and neat, their work appears very professional. They also installed a 4-zone monitoring device (for the zone valves) that makes it easy to keep track of which zones are calling for hot water and which ones are getting it.
The work included purging the air from the radiant heating system. This caused the slab to cool down. External temperatures were below freezing, and the radiant heating system seemed to be regaining heat inconsistently across zones. Tony and his crew returned several times to purge the system a second time, adjust the thermostats, take temperature readings on floor surfaces, and in general, stick with us until everything was running correctly.
For me, trust is key. When I pay a contractor, I need to trust that he will stay on task until it is right. Tony and his crew earned my trust on this job and I will use Universal Plumbing again to move gas and water lines as part of a major kitchen renovation. The fact that Universal found boiler replacement unnecessary saved me thousands.
I recommend Universal Plumbing wholeheartedly.
"

"Steve and Ray came to our house the next day after we contacted them to see what would be necessary to locate the leak. We told them we had already contacted two other companies to come out and they could not find our leak. Steve told us they would not stop until they located the leak. It was a quoted charge and although they had to come back three different times for several hours they did not increase the charge! Steve told us this was one of the most difficult leaks to locate he had experienced. They did locate the leak and it is now repaired. This is one of the best and most professional companies we have ever worked with. Thank you Steve and Ray!!!"

"Alvin was careful to explain prior to starting work that if he required extra supplies, etc it would be on top of the Angie's price. Also, that there was the possibility that it would not be a simple replacement. I expected that. The replacement turned out to be more complicated than I'd anticipated.
The plumbing pipes for hose bibbs are installed between the vertical studs. There is supposed to be a horizontal cross brace that secures the "inside" part of the bibb  with 2 screws into the wood. Turns out, when the house was built in 1997, no cross bracing was added inside the wall, so the unsupported pipe had been shifting each time we turned the faucet on or off for the past 17 years. So, when he went to remove the outside portion, instead of "unthreading" as it should have,  the copper pipe broke off at the joint inside the wall. In order to complete the repair, Alvin needed to make an access port on the interior wall. He very carefully sawed an 8x8" piece out of the drywall, added a wood cross brace to the existing framing, secured the plumbing pipe to it, then attached the new hose bibb on the outside. After completing the repair, he carefully re-fitted the piece to the wall and used some caulk I had to cover the seam.
We were charged only for the difference in supplies, not for the additional time involved, which I was grateful for. I was also relieved that we had decided to have this done. I hate to think about some day going out to turn the hose on or off and have a fountain inside the wall.
I felt he handled the situation very well, explaining to me along the way what the problem was and how he would fix it.
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"We were not there but our property manager was very pleased."

"Wright Flow saved me thousands of dollars when multiple local big time companies wanted to over charge me and wanted me to replace thee entire unit with a long time frame for fix. Wright Flow came in, analyzed and fixed the issue less than a couple of hours compared to days/weeks on top of a low cost compared to other companies. Wright Flow knows the job at hand and does so with integrity. I would recommend Wright Flow if need be for others seeking the best customer service and reliability out there."

"They were extremely thorough.  They rented a special machine to 'scrub' the air and clean out the mold once and for all.  I needed to leave the house for 48 hours and also remove my indoor cats.  Initially they thought my goldfish would be okay so we left  her in the house.  When it was evident that she wouldn't be all right they took her out of the tank, put her in a 5 gallon tank that I had and put her in the safest part of the house.
When they came back a few days later to check how everything was one of the cats got into the crawl space.  I wasn't home and they were worried about the cat's safety.  They waited until she came out even though they had to stay and extra hour or so.
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"Great job. Efrain did a quality job. I will call him again for plumbing repairs."

"Went well. He was very friendly and answered all my questions. Explained everything well. The part I needed was a little pricey and took only like 2 seconds to install."

"Our 14 year old water heater started leaking one night so I called Williams (who also installed our HVAC system). Annette, the owner, scheduled a service call with a technician, Conrad, who came out and diagnosed the problem, stopped the leak, and made arrangements to replace the unit. The price was fair, the service excellent, and we have hot water for years to come. I would hire this local, family-owned outfit for all my plumbing and HVAC needs."

"Jon showed up on time, explained exactly what he was going to do and completed the work in the time frame he provided. Jon was very responsive, polite and professional. I am going to hire him again for any future electrical work on my house."