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"He never returned to finish the job and would not return phone calls I ask for a partial refund"

Wasatch Shutter Design is an established Salt Lake City, Utah, shutter company specializing in custom, handcrafted shutters by the leading makers. At Wasatch, we place close attention to quality and ensure the highest levels of customer satisfaction. From painted and stained shutters to blinds and more, we offer unsurpassed workmanship and attentive, personalized service. Our capabilities include: • Plantation Shutters • Vinyl Shutters • Poly Shutters • Synthetic Shutters • Exterior Blinds • Wholesale Prices At Wasatch, our experienced professionals will design a window treatment to create the interior or exterior ambiance that most appeals to you. For beautifully executed shutters and blinds, come to Wasatch Shutter Design. We offer a lifetime warranty for our products. Contact us today!

"You should probably add 4-6 weeks to the expected delivery date if you expect to need the "enclosed" hardware. I received the blinds in the estimated time, but it came without the required hardware. I have made 4 calls (at least) over several weeks, but the hardware is nowhere in site. It is clear that SelectBlinds.com is a marketing company only has outsourced all production and fulfillment to third parties and evidently has a difficult time coordinating these type of customer service issue. Extremely frustrating that my blinds have been sitting in the floor for over a month and all I need is a few screws. Happy to go to Home Depot to get the screws, but SelectBlinds can't even tell me what sizes I need."

"The sales call was late October, 2022. Problem #1 was the "take it now or lose the price" sales pitch. I should have walked him to the door. Two weeks later I was told 2 windows were "not possible" to make as promised. A change order was done with a more invasive installation. The 8-12 week delivery promise meant new windows by mid-February. I heard nothing from their office for months. 12 weeks became 3 months, 4 months, 6 months and NO windows, no communication. My sales rep turned this over to a service rep and didn't tell me. Calls and emails went unanswered for days and weeks. In April, I posted on their facebook page, receiving a response installation had been scheduled, even tho I had not been called! Early May 2023: Installation day comes and 4 of the first 6 windows off the trailer were made wrong. It includes one of the 'not possible" windows built as originally promised. There were 10 days of unpleasant phone calls to hash this out, with a reminder that I had signed a contract and owed them payment. They also signed a contract and didn't deliver as promised. Late May 2023: After a discount offer, I allow them to install what they have and reorder the remainder, with a 4-6 week stated delivery. 6 weeks later, they say they have 2 of my 3 windows, yet I'm owed 4! Late September 2023: Four more month yields three good windows and one still incorrect. This crew fixed 3 of the prior window installations, which were very poor. Several exteriors had caulk that pulled away. One interior window had a tape wad filling a gap behind caulk and trim. November 2023: The final window arrives and is installled, 53 WEEKS after the original sales call. Bottom line: Universal used high pressure sales tactics, is really bad at keeping promises, bad at communicating with the customer and bad at talking within the company."

"Repair Clinic sent me a water intake valve that had some scuff marks and an unnecessary fixture (which I thought nothing of, assuming it had been removed from a new dishwasher). When the part did not fix my dishwasher's issue, I ordered a circulation pump, which also failed to fix the issue, so I decided to return both parts. Repair Clinic blamed me for the scuff marks and extra fixture, which is unacceptable. They referenced their return policy which states that parts which have been installed cannot be returned, and denied me any form of refund. For all I know, the water intake valve was defective, and I have no recourse. Don't put any stock in the "No-Hassle 365-Day Returns" they proudly tout on their homepage. Instead, expect finger-pointing and uncaring dismissal. You are better off with one of their many competitors."

Additional contact names - Adam Lifter, Jr Goodman. Contact e-mail - jrg@thenvisioncompanies.com, adaml@thenvisioncompanies.com.

"Glenn was great from start to finish. I appreciate the attention to detail and great communication throughout the project. Highly recommend!"

I am a self-taught artist, initially drawn to experiment with pastels and colored pencil, and now working with acrylic on canvas. My art speaks for itself.

Independently owned & operated. Additional DBAs - Glass Doctor, SADA Corp.