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"This review is going to be a little long winded so bare with me. I will rate the different stages of my experience with universal windows so to be fair to each department I had to deal with. First off I want to rate the experience I had when I initially reached out for a quote. I would give them overall 5 stars. I filled out the request on their website and within 24 hours they reached out to me asking what my project was and set up an appointment. Overall very easy and quick to handle. The appointment: overall I would again give 5 stars. We discussed which windows I would like to replace and what type I would like to replace them with. The sales guy had a great demonstration of their windows and even brought samples with him so that I could choose my color. He even saved me some money by showing me one window that other companies said I needed tempered glass I actually didnt. They even came in cheaper then all of the other window companies I had called out to get quotes from. I was told it would be around 16ish weeks for the windows to arrive and they arrived in 16 weeks exactly. The install: The overall install was about a 3.5 to 4 star experience. I was told it should take only one day, but to plan for 2 just in case. The install did take 2 days. The guys worked as hard as they could with the excessive heat we had over the summer. It was a 2 man crew for my install. They are contacted out by the company to do the work. We have an issue with our front window, but overall everything else works fine. Issues: We have a large window in our kitchen that was not installed per the contract. We were told they would have to cut out about 3 inches of our window on the inside and that they would replace all the wood around the outside of the window, but they do not paint. They did not cut out any part of the kitchen window, and only replaced the rotten wood once I pulled out my contract and showed them what they were supposed to do. They had to run to the hardware store to purchase some wood to replace the rotted pieces. The window screen was not cut properly so one slight blow will knock it right out. Here is where the big issue is, we spoke to Scott the owner multiple times. He said they will have to order a new screen and come and install it from the sounds of it. However this was months ago now and have not heard anything from them. I even emailed Scott before hand and expressed my disappointment in their follow up communication. Scott called me right away and apologized and explained that because it's just a screen and it's so hot outside and I wont be opening my windows it is a lower priority. I told him that I understood that, however, he should have communicated that to us the first time I reached out about this issue. A little communication goes a long way. Scott agreed, and apologized. After that phone call I have not heard ANYTHING from him or the company, I don't even think our new screen has been ordered yet. I am deeply disappointed in this company, feel as thought they did the good ole bait an switch. Oh we got the windows installed, got our money, and we don't care to fix our mess ups. The reasoning for my 1 star review is that I gave them multiple chances to fix their error, and fix their lack of communication and they don't seem to care since they did their "job." I hope that they read this and reach out to me and let me know when the right screen can be installed, because, now it is open window season, and I want to be able to open them whenever I please. By the way you can tell my kitchen window is off because it sticks and is really hard to open to let the breeze in. I hope they fix that issue as well. I am sad to have to write such a review because I had such high expectations for this company. The beginning was great, however, its gone so bad since then."

"Sales and installation were done top notch, without high pressure sales. Just follow up for measurements and ensuring accuracy of what is wanted, and accurate ordering. Measurement and installation crew were accurate, timely and meticulous on the installation which had some challenging openings from the existing brick around the previous windows. They didn’t rush over areas that gave some difficulties but did it right the first time. I would recommend Zen Windows for anyone looking for quality window company for replacement windows."

"Nick was GREAT! He was super responsive and actually asked me a ton of questions on the phone before even showing up! He came in, reviewed the issue, laid out his plan and then got to work. He also was very clean and kept his area as tidy as possible. I've used him twice and was still great. One issue I have, he let me know right away that it was a task he couldn't take on and recommended calling a larger plumbing company. Really appreciated him not going in and then realizing too late he couldn't fix it. Again, Nick is very knowledgeable, got the job done, and I will be using him again!"

"Worst mistake ever - I heard these were great windows and they are really good windows. The problem is they were not measured correctly. The windows are too small for the opening and the installers had to put molding around them. I have pictures of the huge gap taken during installation. Now on hot days my AC runs constantly. It was MUCH better with the builder-grade windows that I replaced. I expected better for the thousands of dollars that I spent. I called and asked Mr. Ringer about this and have been ignored. I heard that the guy that does the measuring for projects is ill and is being replaced. At this point I regret going with the locally owned company. I do not know if the problem can even be corrected with different molding or insulation. I assume that I have no recourse but my attorney is the next stop. I would call anybody but Ringer for replacement windows."

"Horrible experience with this company. Took out perfectly good window to install a bad one and then wouldn't return phone calls."

"It went great; right up until the moment it didn't. The windows were ordered and came in ahead of schedule which was awesome. On the first day of installation, however, the contractor discovered two of the windows were mismanufactured and would need to be reordered. To the best of my knowledge the reorder has been placed, but I have two untrimmed, unfinished windows installed in our guest room which is supposed to receive visitors on Friday and despite 6 phone calls, no one at Renewal has returned my call or done anything to address my concern - no apology about the mismanufacturing, no information about expediting the order, no offer to absorb some measure of the cost of those units as a consideration for the inconvenience, nothing. I'm livid that I paid for a premium product and as soon as it didn't go 100% to plan they've disappeared and offered no support. For a premium brand this level of disregard is entirely unacceptable."

"Pretty straightforward... bought a house and needed to replace the original blinds that were falling apart. Mary and Rex at Budget Blinds were: Prompt with communication for quotes and project status Offered clear design consultations at hour home Ultimately I'm very pleased with the look, build, and install of my blinds, shutters, and roller-shades."

"Shane was very responsive to our questions and concerns. He clearly takes pride in his work and realizes that quality workmanship and service are the keys to a successful business. Our home is 25 years old and needed addition flashing, wood molding replacement, new higher quality skylights. All were done professionally. We are very please with the final result as well as the process. His workers were also very responsive and courteous. I highly recommend getting a bid from Shane and letting him explain how the work will be done. He gave us realistic expectations for the possible issues that he may face with the process so we had very few small surprises. He came in exactly to his bid that we agreed on. Shane is honest and trustworthy. These days, that is rare for roofing contractors."

"This is the second time I have used Sparkling Clean Window Cleaning, and my windows have never looked so good! Adrian did a wonderful job and I highly recommend him! Very professional, thorough, and careful."