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"We called on a Saturday and left two messages on what seemed to be their emergency response line, no callback. We had used them before for a large job just a month ago so I had one of their plumbers' numbers, texted him and never got a reply. Finally on Monday I got a response - if this had been a larger leak I would have stopped right here and called a more responsive plumber. We were contacted on Monday and they said they could come out that afternoon, I met them at my house within the contact window and got several notices they were coming via email and phone call. They were prompt and responsive once we got them on the job. Two plumbers came out; the lead plumber said he could replace the valve, but then said that they really should replace both hot and cold valves since they both were old. He gave me two quotes, one where he replaced just the leaky valve and the faucet install and it was somewhere around $325(!) - the second where he did both and the faucet for $275. Both of these were more than I wanted to spend and I was pretty confident about my ability to replace the faucet, so I said specifically "I want you to only replace the hot water valve, nothing else". According to the itemization on the receipt, this should have been around $160 or so. They go get parts and get to work on it, but then after a little while they ask me about re-using the faucet, if they could damage it to get it off. I was definitely confused and alarmed at this point, they were supposed to just be replacing one valve - I come into the kitchen and they had started pulling out the old faucet and already pulled off the old lines that came up from the valves and effectively damaged it to the point that we had to proceed with the new faucet. I was upset about this and they offered to discount the total price by $50 to compensate for the misunderstanding if we proceeded with the faucet replacement; apparently he had thought I was going with their first quote. He went ahead and put in the new faucet and new lines up to it from the valves, and replaced just the one broken valve. I was glad to have the new lines put in as they were more secure and the work was done neatly. I did have the wrong faucet type (no sprayer). and had to go back myself and swap that out after they left, but that was my fault for purchasing the wrong type - a warning would have been nice, but they did what I asked and I can't fault that. Overall, I was put off by the "upsell" nature of the call - it felt like they were adding work to bump up the price and I have already spent nearly $4000 with them replacing pipes this year, so that felt like they were trying to just milk me. And while I think it was a mistake and the guy really just didn't hear what I said, I ended up ultimately paying for work I didn't really want done - it was discounted enough that I wasn't too upset though. Michael's has never been the cheapest option but they do good work, so I didn't mind getting my major pipes replaced through them. I don't think I will call them for smaller service issues again though, and it seems I can't rely on weekend service from them in an emergency."

"It ended up being a service call because the toilet was running and I couldn't figure out why.  So, the plumber fixed it.  He found out that the chain was not working.  He was on time.  He was very nice.  He was very professional.  He was good.  He said that if I needed anything else, he would take the service call charge off the next service.  I did have some other issues.  That was really nice.  The quality of service was good.  The price was nice; it wasn’t that expensive.  I had a friend who had a water-leaking problem two days ago and I recommended Advantage Plumbing."

"Was purchased on sale.... Tech was unable to repair, would not have been worth it. Mr. Zachary is the best! How about arranging for him a raise. Good honest employees like him are hard to find, indeed rare these days, in age of crooks & rip-offs. We've seen our share, hopefully, now that we're consulting with Angie's list things are looking up. Thanks, Appreciate Ya! God's Blessings in Jesus's Name Amen ?"

"Steve was a huge asset to our home renovation. We purchased a 30 year old home that was in need of some updates and refreshes. Steve showed up on the day we closed to get us a quote, and go over each item in detail. He came up with a line by line price for each repair we discussed as well as an overall total. We knew we'd need about 3 weeks worth of work, so as you can imagine, once we got into things, we needed to add this, remove that, and fix this other piece. Steve was incredibly flexible with our changes and was able to work around and with the other crews that were doing painting/tiling/etc. He stuck to his timeline, his price, and his word that he was always on time, and he would leave our home as clean as he found it. I've made sure to keep his number in my phone because I'm sure we'll have other things pop up, and I won't hesitate to call Steve for the job. In the end, Steve had cased in a pass through shelving unit and turned it into a wall, he made a false wall above our mantle so that we could have power and cable above our fireplace, he delivered and replaced all our toilets, he repaired a toilet flange that was too high, he removed our built in communication system and patched the drywall, removed an old built-in 'breadbox' attached to our cabinets, installed a new countertop on our wet bar, and the list goes on and on. All the work he did was top notch and we couldn't be happier with the end result!"

"They have done the installation on my garbage disposal. They also maintain my heating and air. They have a plan where for $99 a year you get three visits a year. I am really pleased with them. If they have an emergency they can't to you right away."

"Extremely knowlagable technicians. But better than anything I just felt like they treated me like family. I actually called them back out a few months later to install wood floors throughout and they look fantastic."

"Very pleased with work- look great! Work was done on time. Would definitely use again."

"Mr. Worley was very professional and did an excellent job on each project. I am very pleased with his work, and I highly recommend him.
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"Went well once we settled on a time."

"They painted our kitchen, foyer, living room (very high ceilings), one bedroom, and the master bath. They painted the walls, all trim, ceilings, and doors in those rooms. They were on time everyday and very professional! They covered everything we had in our home so nothing got dust or paint on it. You keep everything thats hanging on the walls that you want up, they take it down for you and hang it back where you had it. They patched all holes that weren't being used and fixed all the drywall work. All three of the men were extremely nice and made me feel very comfortable leaving the house everyday. I came home when they were finished and everything was back on the walls and everything was very clean. Even if it was just painting, they did a great job and I will hire them again in the future for any projects we have!"