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"This company was the only one who responded, arrived and fixed our best pump. We had others that called back and made arrangements to come with a no show. Excellent service! Thank you!"

"2/3/2021 - Glad to have found Pro Sky Wow, what a great experience I just had with Pro Sky! Our heat pump went out during an impending snowstorm. Two companies on Thumbtack were quick to respond. Pro Sky got the nod because they could dispatch a technician immediately. It mattered when our house was getting so cold so fast. It also helped that Frank explained clearly his companyâ s approach in his initial response. As soon as I confirmed the appointment with Frank, I received a text giving an ETA for technician William to come by. Oh, another thing I like about Pro Sky is they use the Housecall Pro platform to send me appointment info, estimates, and receipts. All were super clear, and the platform was so convenient. Back to William, he arrived promptly wearing a mask and minding his distance. He listened patiently to the long history of issues weâ ve had with our Carrier Infinity thermostat before setting out to run the diagnostic tests on our heat pump. The tests confirmed the system was in good shape, the problem was with the thermostat. William took the time to explain our options for a thermostat replacement and addressed all of our questions and concerns without trying to sell us any particular product (or service for that matter). That is how you earn trust and respect from your potential (and repeated) customers. We would like to rewire our full system to use a third-party thermostat, and we will request William for the job. Thanks Pro Sky! 8/18/2021 - A happy customer is a repeat customer Last week was my fourth service call to Pro Sky: (1) system rewired & thermostat replacement, (2) water heater replacement, (3) HVAC Spring services, and (4) A/C start capacitor replacement. Our A/C stopped blowing cold air on a near-100-degree day last week. Who you gonna call? Of course, I called Pro Sky. Frank reassured me he would always have availability for a loyal customer. A different technician this time, the process was the same. I received a text with a link to Housecallproâ s job description, arrival window, and estimate ($45 for a diagnosis visit). Santo arrived on time, made a quick diagnose (bad capacitor), provided a reasonable price quote for a replacement which we agreed to. He replaced the dual capacitor, did a health check of our A/C system and was done in about 30 minutes. Super efficient! The service fee was waived in our final bill. Our A/C has been running fine ever since. Thanks again, Pro Sky!"

"Yes the job was completed and worked. The plumber that they sent out was not professional."

"They did a wonderful job. My home had no central air, and now we have heat and AC. They made sure to place vents in good locations. Very greatful!"

"Top notch -"

"Premium Home services is a scam..their customer sevice does not do anything about refunding back expensive, terrible and unfinished work. They hang up on you and give you the run around to speak with a so called manager. They send a so called professional to do the work, ask for a ridiculous amount of service call out fee and don't finish the job. The tech was unorganized and shows up hours late. Don't recommend the company."

"Fine it was fine"

"This dude shows up on time, 5/5 on that. Leaves 10 minutes later without saying a word. I message him 3 hours later asking if we were still doing the job. 2 hours after that he messaged back saying he had his helpers cancel and we need to reschedule. I ask when he's thinking we can get it done. 3 days later I haven't heard back. I open a new project on Angi, and re-select this same guy by mistake. He replies promptly, gets all the details, and then once he gets my email no further contact. It feels like there's something personal here, or maybe he quoted too low for the project, but in any case I literally cannot imagine a less professional way of handling this whole situation. My guess is that he showed up to the job to scope it out, then went to find a couple day laborers to actually do the work. Maybe he couldn't find any, maybe he realized that this job was too big. In either case, just say so. Jesus."