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"This is my one-year anniversary of using Ogre Dan's pool service and I couldn't be happier with the results. I used to maintain my pool myself and every year around this time I would be fighting the black and green algae. Now my pool is beautiful, clean and blue. I'm so looking forward to having the family over for swimming this year and I have Ogre Dan's service to thank. Erin, who services my pool, is always courteous, responsible and efficient. In addition, he is always careful to look after my dogs when he is on-site. He even picks up my Amazon deliveries and brings them up to the house. These guys are the best and I recommend them to anyone who wants quality pool service."

"Repair to pool equipment, broken water pipe / pump, called Luis after 4:30 pm, came out same day to inspect and returned next morning to make needed repairs. Great customer service and completed quality repair"

"Would highly recommend Brushed Pool & Spa! We are first time pool owners and Sean has been extremely helpful with walking us through the steps to using our pool equipment and always responsive to any questions we have. Recently we had an experience with yellow mold, Sean knew exactly what to do and was able to treat it quickly so our family could enjoy the pool. Our lab also enjoys the weekly service and play date!"

"Service is perfect. Ricky is my service tech and he is reliable every week in showing up to clean my pool and make it look perfect. Thank you La Jolla Pool Services."

"Kevin is awesome. He did the work quickly and made sure everything was perfect. I’m hiring him again to do a chandelier install and to add an outdoor outlet for my water feature."

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In April of 2014 we decided to go with solar and contracted Secure Home Improvements to install a solar system, re-roof and build a waterproof second story (16’x16’) deck.  Initially everything went well. As the job prolonged, cleanup became a bit sloppy. I have three kids (at the time one was 6, the other 4, and the third was not in the picture) so needless to say any debris in the backyard was unacceptable.  Prior to the job they made an apparent mistake in the wood order, resulting in a pile of wood sitting in my yard during the entire construction.  At the end, when the deck was completed and the wood pile was never touched, I was informed of their mistake.  Not a big deal, but like I mentioned above it was a safety hazard because I had two young kids running around.

The roof installation seemed to go smoothly; good hard-working, efficient, friendly employees. More about the roof later.

The solar installation went smooth as well except there were problems with city inspections. On two separate occasions, inspections that were scheduled by Secure for the City to inspect the solar installation were canceled. One, because Secure no-showed, then on the second the Secure representative did not have the proper paper work to conduct the inspection.  The third time was a charm, I guess.  Because of this delay, the commencement of the solar system was delayed and I had to pay an extra SDG&E bill, which Dave reluctantly covered - thank you Dave.

The deck looks great, with only a few issues which I will cover later.  The deck could have been completed sooner but there were several days that the crew did not show up. As I mentioned above, the wood that was left during the entire job was nothing more than inconvenient.  My issues with the deck are as follows. Firstly, there is not enough pitch for the water to drain properly during rain or just clean up (hosing off, etc.). Water puddles in several spots and does not run off.  I brought this issue up with Secure but was told according to code, it was “ok” to have water puddle as long as the water evaporated within 48 hours (or something along those lines).  My issue is the sitting water, in time it will do damage.  I did not pay for an “ok” job. 

My second issue is with the stairs that were built leading up to the deck. A section of them are too steep. I have had several kids and adults slip and fall, one small child had to go to the emergency room.  We are very grateful that the family this happened to are very close friends as they informed us that for several months they were contacted by attorney’s to sue but declined the opportunity.  During the construction of the stairs, Tony the foreman assured me they would not be that bad and if any issue would arise, I could call Secure and they would remedy the problem (more on that later).  I also brought this issue up to Dave the day he came to inspect the job at completion, he assured me they were perfect and brushed it off.

Prior to commencing all work I had to get a loan for the solar system installation; to make a long story short, there was a problem on the monthly loan payment.  It was more than was promised by secure, so again to Secure’s credit Dave stepped up and discounted the price to meet the agreed-upon monthly payment.  By then, the loan paper work had already been done and the payment was to be distributed with three checks pre-filled by the bank. So Dave and I agreed that he would cut me a check for the discounted amount, which was approximately $1,200.00, instead of cancelling and opening a new loan.

As the job reached completion I called Secure to remind them of the agreement, so that when they came to collect final payment they would also have my check for $1,200.  When Secure came to collect final payment they did not have my check and I was told to call the office.  When I called the office I spoke with their office manager Lynette, and was told that the $1,200 had already been discounted and if I knew how to do simple math I could figure it out (pretty rude if you ask me).  So I attempted to call Dave to explain the issue that yes, the discount had been applied on paper, but the pre-filled checks still reflected the original amount prior to the discount.  Dave told me he would not get involved; to deal with his office manager, and he was arriving to a customer’s home and pretty much hung up on me.

So finally, once they did the “simple” math and realized their mistake they cut the check for the $1,200 and we settled up. 

The job was completed in July 2014. In December of 2014, I discovered a leak where the deck and roof meet.  I called Secure to schedule an appointment to fix the leak.  I was told because it was an outside leak, it was not a priority and they scheduled me an appointment to inspect, not repair, in January.  Once the inspection was done towards the end of January, the leak was finally fixed.  During the first appointment for the leak, I brought to Daniel’s attention the issue with the sitting water on the deck, and also about the stairs being too steep.

Nothing was done about the deck or the stairs.  Somebody did come to inspect the deck but was told nothing could be done.  I never heard back about the stairs.

In Nov or Dec of 2015 I discovered another leak, this time in my son’s bedroom.  I called Secure and let them know that my 16-17 month old roof had another leak.  They sent a young man, I don’t recall his name, to inspect the roof. He did not know the difference between a tile and composite shingle.  How do I know this?, well I was called by Secure and asked if I had tile or shingles for the leak estimate.  They provided an estimate even though I let Secure know it should be a warranty repair because it was a new roof.  So, of course more time passed while they worked out whether it should be a warranty repair or not.  Finally, it was repaired. 

During this roof repair, I contacted a project manager about the stairs (instead of relying on my complaint about the stairs getting passed on) although pictures were taken and a phone call was made to the office by the Secure roofer.  After several weeks, I contacted via e-mail the project manager to remind him of the issue. I was assured that he and Tony, the foreman who built the stairs, would come out in January 2016 to inspect the stairs.  It is now June 27, 2016 and have not heard back (I have emails showing this exchange).

From January until now, June 2016, I’ve made several phone calls to Secure and was told someone would call me, but never did. Instead I had to keep calling to ensure this time, this issue won’t get pushed aside. 

I finally had Tony come by and he agreed something had to be done.  I am now waiting for the “something” to happen.

I feel I have to add that the roof that was replaced was an old tar and gravel roof, easily over 15 years old and never had a leak. 

It has been two years since we went on-line with the solar system and couldn’t be happier.  The performance and production is almost exactly what we expected.  We have not had to pay any electric usage, although we intended to have extra capacity for future projects such as pool/jacuzzi, and we are pretty much breaking even.

The appearance and usefulness of the deck are great, the only downfall is the puddling water and hazardous stairs.

Please feel free to contact me, Secure or perspective customers.


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"I am very pleased and even amazed at the transformation of my back yard. First, I must compliment Jesse, the landscape architect who designed my project. I had very specific "wants and needs" which he incorporated perfectly. The renderings and plans were excellent. The job supervisor, Leo, was very impressive. Even though he was overseeing quite a few other jobs, he never forgot any details or tweeks I wanted in my project. He was always very responsive. It took approximately 3 months to complete my project. I'm sure it would have taken other companies much longer as I saw happening when my neighbors had landscape work done at their homes. Many days there were 5-7 men on my job; they showed up promptly at 7 AM and worked very hard all day. They would also clean up the site at the end of each day. They were very experienced, as evidenced by the great work they did. I am a very particular person, so I closely watched the work being done. Santiago was often on-site and always checked the plans to be sure the job was being built as specified, He also expertly did much of the work himself. My backyard went from having very little useable or functional space to a place where I can easily entertain 50 or more people. When the job was done they did the final TLC, as Leo calls it, and they even washed my lower story windows and patio doors that were bordering the construction site. Final compliments to Jessica the office admin person and Richard the owner of the company. Unfortunately the photos were taken on a cloudy day and don't do the project justice."

"Took the junk, old broken stuff, some construction debris and misc junk, put it in the truck, then...they actually swept up and left the work area clean.
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"They showed up within an hour of reaching out. Very friendly, efficient, care of property. I will definitely make this my go to pool service company. Could not have been more pleased"

"It went very well. Everyone was very informative. They kept me up to date with the process and whenever I had a question, they were really prompt with their answers whether by email or phone. They were on time when they say they will begin work and the guys that installed my solar panel and inverters were very clean. I mentioned that I'm very worried about leaks because my son is very sensitive to mold and they made sure to seal everything very well n show us the work they've done and ask if we see anything that needs to be addressed. I was very pleased with the whole process. And it was easy, they took care of everything."