Get matched with top doors (interior) installers and replacers in Linkwood, MD

We pride our company on reliability, great communication, integrity, and quality work. We are experts in our trade and will do our best to keep you as educated as we can on your particular task or project. We look forward to earning your business! Book with us online or feel free to give us a call today!

"The installation was efficient and satisfactory; however, I would have appreciated it if the sales rep, when meeting with me at my home and going over the options, would have pointed out that the color of the window frame would not match the color of surrounding wood."

"Jeremy was punctual and professional. The appointment was easy to make with fast scheduling. I received an in-depth presentation and walk through of my home. He was very responsive to my questions and family's needs. There was no pressure to buy or add equipment I did not want or need. My new system was installed two days later. Larry the technical adviser was amazing. He was knowledgeable and friendly. He installed my system with no problems. He took the time to give us a lesson on how to use the app and new system. A few days later I had a question and he responded right away. I loved the system so much, that I referred my mother. Her system was installed a week later. I feel so protected knowing my family is safe using 1st Security Alarm company. I have the confidence of knowing that I can upgrade my system at any time. I can not thank Jeremy and Larry enough."

"quality is always excellent. Delivery has always been on time. this is the third time I have used Arkansas wood door"

"We are pleased with the products we received BUT the road from start to finish was long and frustrating. Signed contract 6/11/17, installation was 8/14/17 no biggie except we were told 30 days not 60 and we had to make few calls to press for the date we got. The installer cracked a window during installation. Again no biggie,sh*t happens. The "rush" on the replacement window took several follow up calls to get an another installation date of 9/29/17. My husband takes off, two guys show up without the window and said they thought they were doing a service call. My less then professional conversation with John the manager led to another appointment for the next day. The guy shows up, replaces the window but doesn't have the "j" channel to complete the job. Two days later I get a call to reschedule yet another appointment 2 weeks out and that I had to be home. The rep had no idea the last piece of the work only required outside access and even when I explained he still insisted I needed to be home. One last conversation with the acting manager (I was told John was on vacation) and we were scheduled for the following week which was 10/9/17. The job was completed that day and I was left with pieces of "j" channel in the flower bed. The other criticism would be the length of time spent on hold with customer service; with all the calls I had to make I was NEVER able to complete an entire call on my 15 min. break."

"Everything went great. I would definitely recommend D & S Builders.
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"They were super responsive and worked via email and phone with ease. So many times contractors don't return calls in either a timely fashion or at all. These folks were the complete opposite and very easy to deal with. The did a good job for us and we'd definitely use them again, very flexible and great communications!"

"INSTALLATION ....A+ Installers were great... on time, neat, thorough, accommodating. answered all my questions. They left the job clean and picked up all mess and debris. They even vacuumed inside and outside. I am NOT an authority on door installation, but I watched the whole operation and these guys seemed to know exactly what they were doing and left me a beautiful finished product. I can only hope that the quality of the door is as good as it looks and as good as the installers. Great job guys. PRODUCT (SLIDING VINYL PATIO DOOR) .... A+ Door looks and works great. So far so good. It's only been a few weeks, but there is absolutely no problem to date. I hope my delight with this door continues. Weather has been very mild. I intend to update this review once I see how it stands up to next New England winter. ADMINISTRATION & CLERICAL.... D- If the whole operation was like the installers, Castle would have gotten an A rating across the board. Unfortunately the clerical personnel are not on the same page with the facts or with each other. Ask six people the same question and you are likely to get twelve different answers. They lost my deposit, then they found it, then it was never lost, then it was never paid, then there was no record of any problem then there was no record of my order. (All these responses over the phone within the same day) On various calls within the same day I was told: -that the order for my door was never placed; -that my deposit was "misfiled because someone forgot to check a box"; -that my order had not been place, but that the rep I spoke to was going to personally walk the order over to production to get it expedited; -that my order HAD ALREADY been placed and my door should be ready within a week; -that my order WAS placed but would not be ready for at least two to three more weeks and then another week till installation; -that their computer system is "terrible" (I believe that); -that my door would not be ready till after the 20th of the month; -that my door would be ready by the 12th of the month.... and on and on. On the morning of installation, I was home waiting for the installers when my wife called me to say she had received a text on her phone stating that the installation was cancelled for that day (BTW, Castle was not supposed to use my wife's phone number at all.) While I was on hold with Castle waiting for an agent, I received a phone call (on my home phone) from a rep who said their mistake on the appointment date was a mistake and that the installers would indeed be here in a few hours. The entire back office is one HUGE foulup. They can't even get their mistakes straight. A new computer system and people who are properly trained to use it would probably make a big change for the better. SALES Their original "salesman" (from whom I did NOT order) was a tremendous disappointment. The guy who showed up pretended to know a lot more than he actually knew and basically said and promised anything that he thought would get me to buy. He tried several old time sales pressure tricks to no avail. He wasn't even good at them. Among other things, he promised additional discounts but only if I signed immediately. Before he left I asked him to leave a brochure that showed the door I was interested in, He refused. He said, "These booklets cost money and you're not putting any money in my pocket." Despite all of the problems, I would definitely recommend that you consider using Castle for your next patio door project. If and when I decide to replace my windows, Castle will be high on the list of contacts for the job. If all of their installers are as good as the ones I had, I would not hesitate to have them do more jobs for me."

"John Sullivan measured and ordered glass door for shower. Gave an installtion date. Actually came earlier than date quoted. Everything great."

"Well, the first time the replacement was ordered it was the wrong one, which of course, delayed the installation a week. When it was finally installed I had to pay an additional $850 for code upgrades. This I was not informed of by Home Shield. Then we noticed that there was water on the garage floor and found that the pipe coming in from the wall was leaking at the wall so had to call the plumbing company back out to fix it. They first tried to say it was not their fault but since there wasn't a leak before they installed they did fix it. I have used Home Shield a few times before and never had a problem. Some of the companies they use are not the best so you have to research them before you commit. I have found HS service to be good if you do your homework. At the end of the day I was without hot water for almost 3 weeks but it was do to the plumbing company they sent out."