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"Pedro was awesome"

"The contractor contacted us through Angi's List and represented himself as honest, reliable, and communicative. We explained upfront that we had recently experienced serious issues with a broker and movers and were specifically seeking a professional contractor to avoid further problems. The contractor visited the property to review the scope of work. A second visit occurred with another individual who took measurements and advised on project timing. We entered into a contract with an agreed-upon completion timeframe of approximately 5 6 weeks. Shortly after work began, communication became inconsistent. The contractor represented that materials had been ordered for the project. We later confirmed this was not true. Despite repeated written requests, the contractor failed to provide clear updates, timelines, or proof that materials had been purchased. The contractual completion deadline passed with substantial work incomplete. Workers left the property and removed their tools, creating the appearance that the job had been abandoned. No clear explanation or written plan was provided regarding when or how work would resume. Worker Nonpayment Escalation. We were contacted directly by the contractor's workers, who stated they had not been paid and that a $2,000 check issued to them had bounced. This raised serious concerns about professionalism, reliability, and potential risk to us as homeowners. At no point did the contractor adequately address these concerns in writing. Concerns Regarding Specific Worker (Luis) Luis, who had previously performed electrical work, behaved in an unprofessional manner. We made clear that we do not consent to Luis performing any further work on our property in any capacity. Despite this, the contractor attempted to reassign him to complete the remaining work without our approval. Final Communication and Termination After a continued lack of response, misrepresentations regarding materials, missed deadlines, and worker nonpayment issues, trust was irreparably broken. We issued written notice terminating the contract, revoking access to the property, and requesting an accounting of payments, work completed, and materials purchased. All further communication was requested to be in writing only. Summary The contractor failed to meet contractual obligations, misrepresented material purchases, ignored written communications, and allowed the project to stall. Worker nonpayment and bounced checks created additional risk and instability. Due to these cumulative issues, termination of the contract was necessary and justified. The contractor visited the property twice, took measurements, and we entered into a contract with a 5 6 week completion timeline. Soon after work began, communication became inconsistent. The contractor stated that materials had been ordered; we later confirmed this was not true. Despite multiple written requests, he failed to provide clear updates, timelines, or proof of material purchases. The agreed completion deadline passed with significant work unfinished. Workers left the property and removed their tools, giving the appearance that the job had been abandoned. No clear written plan was provided for resuming or completing the work. Due to misrepresentation regarding materials, lack of written documentation, missed deadlines, repeated payment requests without transparency, worker nonpayment issues, and an overall breakdown of trust, we terminated the contract in writing and revoked access to our property. We are seeking accountability, reimbursement for payments made for incomplete work, and appropriate action to help prevent similar experiences for other homeowners. "

"I had a brand new heat pump system installed in April 2023. They sent subcontractors to install it who were very unprofessional and they left bare wires hanging out of the machine and it did not look like it was installed correctly. It stopped working completely 4 times in 5 months, the last time was on October 10, service tech said, “I really don’t agree with the way they installed it “ he said the wires were barely connected so it kept losing power. He got it working again and left. Two weeks ago it got cold and we turned the system to heat for the very first time. It blew cold air. We made ANOTHER service call. The technician said that a switch had “gone bad” because, “they wear out” we explained that we have never used the heat even once, so how could the switch be worn out. Then they advised they had to order a part. Over a week later the part came in and they returned and that still didn’t fix. Now they say the compressor has, “gone bad” and when we reiterated that we have never even used it so how is it worn out they answered, “they just go bad sometimes” we still don’t have heat, they say they have to order more parts. We asked them to look over the whole system because we don’t think it is installed right and I am genuinely concerned that it is a fire hazard and they looked at it, put electrical tape on some hanging wires and left. We have had to take SIX days off work so far and buy space heaters and we are no closer to having a working system. This unit is less then SIX MONTHS OLD. At this point I have no choice but to pursue legal action. This whole experience has been terrible and has cost me hundreds in missed time at work and I’m still paying for a system that does not work."

"I have hired a person to do my project and the individual had done a great job and if I had to and needed to hire the individual again or service ill do it again"

"Tim and company exceeded my expectations. I had recently cut down a number of cypress trees in my backyard and once they were down there was only a muddy mess left. Tim are out and walked the space with me. I told him some thoughts about making a flowery space with a bird bath as the central piece. He suggested a butterfly garden leveraging natural boulders rather than timbers to level off the area. When his team finished the work, I could barely believe my eyes. What was once an unusable eyesore was now my favorite part of the property. His team was fast, polite and meticulous. Nothing looked hastily done or our of place. This is the 2nd time I had used CEL and I will certainly use them again for my next landscaping project!"

"Frank and his team of professionals were a pleasure to work with during the recent renovation of our deck and sunroom conversion. Decks are their specialty and the quality is in every detail, but the show stopper is the sunroom conversion. While working through the supply chain issues of the Summer, Frank and his team of professionals built a space for my family to grow and enjoy for many years to come. When we do sell, the sunroom will sell this house -- floor to ceiling windows on one side, fireplace with built-in desks, saved the tile floors to keep costs down, 15-foot accordion style door that opens onto a beautifully crafted deck. We love our sun-filled, family-friendly, new space. So in conclusion, would I hire Decks & More again? Emphatically, yes."

"Service provider stated that she will charge $800 for her labor and be able to complete the work agreed to from 3/14/24 to 3/15/24 but was unable to complete the job. The job included soundproofing the open basement ceiling areas, finishing/ enclosing the ceiling with drywall and molding and installing panel doors in laundry area in basement as well as put plywood/ drywall to enclose open space next to the basement laundry area. She worked on the ceiling part on 3/14, 3/15 and 3/18 instead. She send a message at 9:32pm on 3/18 saying “I can’t do any more”. She then got upset when we questioned the botched workmanship in the ceiling which was incomplete and left in a haste without discussing anything else with us. She did not say anything about paying her, fixing the damaged HVAC hose, cleaning the areas she worked in or if she will come back to complete the job verbally. Instead she threatened to put a lien on our home. She damaged part of the HVAC airflow as well as totally left the floors full of debris. As well as left the adjourning bedroom unclean and full of left over building supplies. The job was not completed and it looks totally botched. We would like to have the HVAC hose that she damaged repaired or replaced as it may be disrupting airflow and in turn possible raise our heat bill in the meantime. We would like to be partially charged or not charged at all for this job as it has not only totally inconvenienced us, it was botched and also incomplete. This job will need to be totally redone and I paid for building supplies which was in access to $1000 which I would like to be reimbursed for. We would also like to have the area that is now filthy and scattered with debris and the building supplies used cleaned."

"Quick and professional"

"Shoddy work. Non responsive. After paying for each phase we waited and waited for work to be done. Work was shoddy and they made excuse after excuse about fixing it. Still no pool after 4 months and no end in site!"