Get matched with top spray foam insulation pros in Livingston Manor, NY

"It went well. The team was quick and efficient. One gentleman sat in the truck while the other worked. Cleanup was non-existent and I even brought this but when the salesman showed up. I encourage that anyone who uses their services request plastic be put down to minimize foam from getting on the floor."

"They removed old moldy insulation, sprayed fungicide on the mold and encapsulated a crawl space. Also insulated with foam insulation around the entire basement rim joist, including the crawl space. They were on time and finished before they expected to. During the inspection, when I pointed out bubbles in the foam, they redid that section without question. Zy called after they finished to make sure I was satisfied."

"Couldn’t have ask for better company to install insulation. Very knowledgeable and honest. Highly recommend."

"Can't really find the words to express my full satisfaction with Kalthoff Handyman Services. I hired them to rebuild a very difficult deck---hillside/rock. They worked very hard to build a beautiful deck---quite an accomplishment. They worked thru late fall with very cold temperatures---never with a complaint. The price was fair and they never found reasons to raise the price. I was so pleased I asked them to do other jobs---new kitchen, 1.5 bathrooms (one was down to the studs), flooring in 2 bedrooms, front steps, insulation. Prices remained fair throughout. Always done professionally and with attention to detail/finishes. Tile work is beautiful/first rate. In the winter, the water froze (pipe in ground). They fixed it (found a way to solve the problem)---no charge. Really quite superior and I am fully satisfied with their work. Cory has the highest standards and completes whatever he says. I recommend them most highly and feel very fortunate to have found them."

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer’s needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job. \n \n

"Meet with Jason he answered all my questions explained to me how the job was to go down and what whet would be doing and the reason whey they do it . The owner was extremely knowledgeable I expressed to him that I was having work done in preparation for him to do his job and he was able work with me on my timeline . The men arrived in the morning and got straight to work laying down plastic and sealing off all the rooms in the house that they could to keep clean as much as possible . The work went on and continued until complete . The men removed all the plastic and vacuumed the house as they packed up . The spray foam looks great %100 coverage no issues I can see . Very pleased with his work and men he has working for him . Would recommend and have to other friends of mine ."

Astar Heating & A/C Inc is a customer focused heating and air conditioning company that was originally started in 1976. Located in Middletown, NY, we employ highly trained people whose goal is to make our company the best service company in Orange County New York. Our company specializes in designing, engineering, and installing complete comfort systems for owners of existing homes and buildings just like yours. We take special pride in the craftsmen we train and employ a fact you'll notice immediately in the attitude and integrity they bring to your job site. Our entire company works hard to make your experience with us hassle-free and enjoyable. From the professionalism of our sales engineers, to the dedication of our field personnel, we are dedicated to delivering you the best. We take our responsibility very seriously when you place your trust in us. Additional DBA - Astar Heating & Air, LLC Additional email - custserv@astarheating.com Additional phone - (845) 692-4858.

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This review is in progress.... upon reporting my difficulties, a manager was in touch and I felt he heard me completely.  I had written: The Manager, Dan addressed my concerns with great care and processed everyone of my concerns.  I now feel confident that no one else will be exposed to the mistakes this salesman made with me after speaking to the manager.  I also feel I understand what the process of treating my yard will be and the genuine concern they will take to make sure my service is excellent.  My research had revealed they were good at what they did.... I just encountered the wrong salesperson. 

But, the rewritten 2nd contract I received was about the same price even though I was offered a discount over the phone by the manager.   I emailed back that The prices are similar - the answer was the contracts are correct (that wasn't the question).  I heard nothing more until a guy to spray appears with the 1st more expensive contract, ready to spray.  He was told I was a "yes".  So I am waiting for the next contact to work this out. 

So editing this is in progress... My initial review below was based upon my encounter with their salesman last year (which was my only reason for giving them less than A ratings).  I impulsively reviewed Craig Thomas negatively, because I was frustrated by my past dealings with that one salesman and had just gotten bitten AGAIN by a tick (my yard is heavily wooded)  and I got Lyme Disease again.  .  A top Manager from Craig Thomas, Dan, called and emailed me trying to right this. I impulsively reviewed Craig Thomas because I was frustrated thinking about hiring them again, because I was unclear if they were even being effective, because after encountering their salesman, I gave up on going to my yard.  I was light touch about my complaint to their office, not clearly outlining how serious his behavior affected me.   After having dealt with the salesman, I was not sure what services I was receiving monthly, but now am very clear.  

MY ORIGINAL COMPLAINT:

The men who came to spray were professional and friendly. My suspicion is that everyone there is probably good and their product is good, but I cant bring myself to use them again... only because of one experience... one person there....

The reason I gave such a low rating to Craig Thomas and cannot even stomach calling them was their salesman.  I haven't been hustled like that since... well, since I used to dance the hustle in the 70s..  I am sorry to say such things about another human who I know has feelings, but he didn't treat me right at all.

The salesman had people to see (oh, but he said he'd stay longer since I had questions, doing me a favor), but he couldn't answer ANY of my questions (I was so glad I did my research on the company or I would have kicked this "there, there little honey, don't worry your little head about such details" guy out.)  Didn't know what ingredients were in anything - gave flippant answers.  As if he didn't have to know that stuff.  YIKES.  And he boasted about being arrogant: He said that if people call and might want to book the company that comes out fastest, he wouldn't work with those kind of people.  He denigrated those types and laughed that they had to sign a contract first and THEN they could find out when the next booking was.  He felt the company didn't have to operate that way - where people sometimes had needs above the company's.

I asked where they would spray, he couldn't tell me.  I tried to point out specific areas - I thought the foundation would be good and the salesman said that would be a definite.  He then winged it and fabricated what areas would be sprayed. The sprayers said that the foundations didn't have to be sprayed and there was no way that the areas were correct. After all my research, it felt so crummy to be hustled by this self-important man who was only in it for the commissions. 

When the professional sprayers came, I asked them about the areas they would spray and was dismayed it was all so different, but I was so beaten down I didn't even ask the questions I had had about the products being green or not. 

I found that as it was proceeding I didn't know if the treatments were working or not - I stopped going into my yard completely and I had a real block about paying them.  Not consciously, but there would always be some delay on my end... I didn't mean to do it, but I was unconsciously acting out.  The office would call and describe whatever difficulty they had with my payment and I would straighten it out.  The office staff were always top of the line and so polite to me!!! 

A contract was sent to me without any warning, which made my anger arise again about this. I told someone once in an office, but didn't make it a formal kind of complaint.  So, I'd say the office didn't know what I went through, so it is probably standard procedure. 

REMEDIES: The only way, I guess, I would  continue with them is if I never had to deal with the salesman again and that whatever commission for him that was built into the last and current contracts be returned to me. I'm in the process of getting another service.  If Craig Thomas's office wants to contact me, I will be glad to update this review, if we can work something out before I finalize elsewhere.

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"R-Factor Insulation Company does very good work. They insulated my crawl space and did a wonderful job. The owner Mr. Knapp was very professional and came out and gave a free estimate on the work. The job estimate was right on the price with no cost over runs at the completion of the
job. I had other estimates that were much higher on the same work to be done."

"Very hard working group did the insulation. Was pleased with their matters and work ethics."