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It turned out very good. I was not there at the time when the service took place, but I did ask the person that was here to go over things in further details. That's exactly what they did and from my understanding they had no problem in doing that. They even went further than that, so they went over and above to what I asked. I set it all up. I spoke to the gentleman that did the repair. I used them twice, I don't see why I would not use them for the third time. The guy did a great job.

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"R&S came out same day and fixed our AC unit. They were prompt in the repair and the service tech Stephen was extremely friendly and knowledgeable"

"They were able to get to us same day to fix our air conditioner during an extremely hot weather period. They informed us exactly what the problem was and made the repairs promptly. Very professional."

"Josh was friendly and patient with my questions and concerns and provided understandable answers. He walked me through the problem with my central air unit and proposed two price-point options to get it functional. I was not upsold or pressured into additional costs or services."

"Dan our service man was very nice and gave us excellent service."

"Went fine kept up communication. Repairs were completed in a timely manner."

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Excellent installation, personable crew, etc.  I think their prices were a little higher than some others but we liked dealing with a stable, solid, somewhat large company so we went with them for the trust factor.  We haven't regretted it.  By the way, we have learned that installing a whole-house backup generator is incredibly effective for completely protecting the whole neighborhood ... the power outage rate has dropped to about 10% of what it used to be before we spent the money!  ;-)

The one thing I would do, if I were Kelley Bros, is to give their phone answering person (who apparently is often the only person in the office) some pretty complete instructions for some basic things, such as what to do when the generator red light comes on, or where the reset button is and what to do with it.  The Generac owner manuals are awful.  When the Kelley Bros phone person says "use the reset button" and refers us to the manual (which does not mention "reset button"), it is just frustrating.  Customers shouldn't have to wait around for a service person to call us back on how to do this apparently very simple, but not quite simple enough, action.

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"Great customer service. Hired for an emergency repair and showed up on the same day. Used the same company to replace the furnace."

"Showed me how to work the 2 Central Air units in my new home. Quick and speedy service delivery. Quality and efficient service repairs. I have cool air again. Thank you!!!"

We are an HVAC company. Heating & Cooling Systems, Furnaces, Boilers, Water heaters. Unit Installation, System Repairs, Maintenance Services