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"Their service was professional and prompt would recommend their service to any body who needs plumbing work"

"Mainline Plumbing sent Carmelo to my home to snake out the kitchen sink, and capped the outside pipe. Carmelo was on time, professional, very friendly, and finished the job in a timely manner. Thank you Mainline Plumbing, you guys are the BEST!!!"

"Water was backing up into my tub and shower, and clear water flowed from my cleanout when I opened it. I didn't know if it was a clog in the main drain pipe or a problem with my septic system. I called Earls because of the plumbing services reviewed on angies list, and because, in addition to plumbing repairs, their own web site said:
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For complete service, maintenance, and repair of your septic system and leach field, call Earl's Performance Plumbing today. At no charge we will send a technician out to perform a complete septic tank and septic system anaylsis to determine the condition of your septic tank, leach field, leach lines, and related plumbing. All of our work is backed by our 100% satisfaction guarantee - fixed right or it's free, so call now: 343.0330.
- Septic tank repairs
-Leach field inspections & repairs
-Septic system maintenance
-Escrow inspections
-Sewer hook ups
-Excavating and backfill
Call Now 343.0330
>
I figured I was covered...
I described my problem, and said that I didn't know if it was a clogged drain pipe or my septic. They were very nice, and seemed professional, and prompt.
They sent a nice, polite, repair man in a couple of hours, who snaked out my cleanout, told me the drain was clear, and then told me my septic tank was full, that was the problem, and they don't handle that. He told me I would have to have my septic tank pumped out.
20 minutes and $118 later I have to find someone who can actually do the job, having wasted the time and money.
I mistakenly thought that complete service, maintenance and repair of your septic system meant they could fix my septic if it needed it.
Update on 4/10/14:
I had another company come up to pump out the septic today. When they lifted the lid, they found that the DRAIN was clogged, they showed me the clog, a tangle of roots, I watched them clear the drain. I watched the water, etc. run out. They told me that my backup was caused by the clog. So Earl's did not even do what they charged me for.
I feel like I was taken advantage of:
-either the technician did not know how to snake out a drain, or
-did not want to do the work it would take to clear the drain, or...?

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UPDATE 4/22/14
I received a note with an apology and a refund of my charges from Earl's, which was very professional, and based upon
this I would definitely try to use them if I had an indoor plumbing problem in the future.
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"Mr. Stillman was so very easy to work with. He studied the scope of the work which involved replacing about 165 ft of leaking gas lines. PG&E discovered the leak And shut off the gas to both homes on our property. We contacted Discount Plumbing in Manteca but they couldn' t be bothered to provide an estimate. We also had Knight Plumbing out from Stockton. They quoted us over $12,000 and actually told us to consider changing over to propane. The 15 ft job done by Discount Plumbing to get gas to the first house cost $1,450 and the union wasn' t even on the side it belonged. Mr. Stillman explained the entire job and completed it in less time than it took the other companies to prepare their quotes. The entire bill was under $6,800 total. He worked all day, every day and understood that by the time we found him we had been without gas for four weeks! We will always call Mr. Stillman if we have additional plumbing needs and strongly recommend him to anyone who is wanting an excellent job done for an excellent, faiir price.."

"I had issues with vibrating pipes that I could not resolve, and also needed a new drain pipes. Robert identified my problem and fixed everything I needed. Very professional and polite. I would call him again if/when needed, highly recommend."

"The work was very well done, nice people, amount of the bill was the amount on the quotation, they cleaned everything up, got the cement was done, they had to dug up the lawn to get in to the pipe and the work was great. They were the lowest among the quotes I got, and the cement was included on their pricing."

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Frankly I don't remember the exact date or price but it started with a plugged drain that if I agreed before they started to clear it would be one price and if it turned out to be a big drain in the pipe under the house it would be another price, but if I prepaid a cheaper price up front even if it was just the pipe in my house it would cost me much less if I needed the whole thing done, but that price was twice the price of just unclogging my plugged drain in my sink. I had used them before and like them but this ruse was ridiculous, and I have never used them again.

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Bonney Plumbing, Electrical, Heating and Air, has been your local, reliable service company since 1978. As an A+ rated member of the Better Business Bureau, we have worked hard to build our reputation by providing you with top notch technicians, superior products and exceptional customer service. We have serviced thousands upon thousands of satisfied, loyal customers and are so pleased to earn your referrals. You can count on Bonney for quick, reliable service and repair for your plumbing, electrical, heating and air conditioning needs.\n

With several years of experience, we work hard to bring each customer the best possible service and quality available. We look forward to working with you on your next project. We welcome your questions and thank you for your interest.\n\n

"Overall, the company was very professional and helpful. The plumber was polite and very knowledgeable."