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"We submitted a service request through our AHS home warranty and were assigned to Budget Electric. It was after work hours. It affected our fridge and stove, so AHS put it as expedite/emergency. The next morning we were contacted by BE, and they found us a canceled appointment time for the following morning. In the meantime, I searched BE for reviews and saw quite a few negative reviews, leaving me nervous for our appointment. Based on the service we received, I don't know how they have bad reviews. The women answering my phone calls were very understanding and patient with may many phone calls. Michelle and another woman handled all my questions and concerns. There were a couple of times I wasn't able to reach them, but I'm assuming they were handling other calls or were at a unch break. Although it was an hour outside of our service window, we had an electrician show up soon after. With the storms, I think they're busy and sometimes run a little behind. Michael was the best and completely blew away all concerns as soon as he arrived. He was courteous and positive the entire time. He asked permission for coming inside, opening doors, going into rooms, etc. He patiently explained everything he did. He wasn't annoyed by curiosity or my questions. He was thorough and had diagnosed our problem in less than 5 minutes. Although it ended up being an issue for PG&E to fix, Michael double-checked the circuit breaker and boxes. He replaced a faulty fuse box to ensure no additional issues. After our service was complete, I shared our initial concerns based on previous reviews. Michael was still positive and genuinely courteous. He had positive things to say about Miguel and Abraham as well. He explained they have a high volume of service calls. He didn't make excuses. Without dismissing the other reviews, he said that with the volume of calls they do, there are probably some negative reviews. Although I don't typically leave reviews, I felt it was only fair to give an honest review after reading the negative reviews. Thanks to BE and Michael for service above and beyond!"

Hi! My name is Francisco, the owner of D Electric. I have over 10 years of electrician experience both in commercial and residential projects. Feel free to ask any questions, thank you in advance!