
Serving Lopez Island, WA and surrounding areas
In business since 2005
Free estimates
Credit card accepted
"It went fine initially - great advice on camera location and possible setup options, and timely and professional installation of the system. When trying to set up the wifi camera access there were some technical difficulties with our network setup that led Jimmie to have to come back a couple times to try out different wireless adapters. It finally got set up and was working great, but after a few weeks the remote viewing stopped working. I couldn't tell if this was because we had made some changes to our network to improve wireless signal in the house, or if it was because my ISP (Frontier) changed the IP address of my home (which it did since the installation happened). I tried multiple times to get assistance to correct the problem (mainly extensive research for this on my own since I couldn't get much help from Jimmie) but I have been unable to get the issue fixed, and Jimmie stopped returning my emails. So I am in the process of finding "real" networking support to come out to correct the problem and get the setup working seamlessly.
So it's great if you have an easy home network set up and your Internet Service Provider doesn't periodically change your IP address (like Frontier FIOS does), and you don't need any more sophisticated IT/networking support. But be wary if you think you have anything complicated in your network setup (like multiple routers or multiple wireless access points or dynamic IP addresses), or if you think you may need some follow-up networking support. Make sure you understand all of the details behind how everything is set up (static IP addresses, DNS servers, port forwarding info, etc), because you will have a tough time getting any follow-up support from Freedom Systems after the installation is complete, and if anything breaks you will have to pay to have a networking expert come out to fix things.
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