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"This company wasted several weeks of our time without providing a sufficient apology or explanation. They initially scheduled service while asking in a voicemail if I wanted to base the estimate on the detailed specs in my email or if I preferred to have the owner walk through. I followed up within 2 business days to confirm the date at the end of July and mentioned either option would be okay with me, but I wanted to confirm whether my specification was sufficient with the owner as I felt there were some non standard parts involved. I patiently waited and followed up from time to time. This is the full timeline: June 30 at 4:18 p.m.: I called. The owner (Evan) picked up and mentioned the company was finishing up for the day and just taking emergency calls then, while adding that his secretary would follow up with me the following week. I mentioned that I sent an email the same day with a full breakdown of the work. July 6, 1:48 p.m.: The secretary left a voicemail to confirm a July 26 appointment with an arrival time of 8:15 a.m. and sent an email to confirm the scheduled date and time. In the voice mail, I was asked to follow up to see if I wanted an in-person estimate or if an estimate based on my email specs was sufficient. July 10, 11:41 a.m. I called to follow up, but received an automated message indicating the number has calling restrictions that prevented completion of my call. I followed up via email (below). July 11, 2:47 p.m.: I sent a text message to a 978 area code number, which seemed to be the number that the main number forwards to, to confirm receipt of my email while mentioning the automated message issue. July 12, 10:22 a.m. I called to follow up as I did not receive a response to the email. I wanted to make sure they knew I confirmed the date and time, and I wanted to discuss the estimate options. I immediately received a text message back from the 978 area code operated by the secretary, adding that she was on another call. I did not receive a call back that day. July 14, 9:23 p.m. I followed up via text message, asking when would be a good moment to catch up regarding the upcoming work. I received a call back from the secretary at 9:30 a.m. I summarized my July 6 email. The secretary indicated she would get back to me that day after discussing the project with Evan. I did not hear back. ** July 18, 9:54 p.m.: followed up again over email for when the team arrived the following day while providing the above breakdown so they understood my frustration from a customer perspective. July 19, 7:55 p.m.: I received an email from the owner indicating he cancelled the appointment while being sorry that our communication has not met your expectations, which I felt was interesting as the lack of communication would be frustrating to any customer, and his response incorrectly suggested that it was just my expectations at issue. Frankly, when a company commits to a job, they should always follow up. I emailed the owner back right after and asked for clarification, but I never received one. I should note that this electrician has worked for me before. I was overall happy with the service, with some caveats. On a job at my new residence, they installed new outlets as some existing outlets installed by someone else prior had safety concerns. During the install, I noticed that some new outlets were not as eye-level as they were before (this was not an issue with the available leeway around the outlet, as there was some). I asked one of his installers nicely if some could be moved a bit to be eye level, and the owner (Evan) overheard this and announced that this was a safety visit and not a cosmetic one. This did not make sense to me."

"Before installing a mini-split, the sales person told me that I'd need to cut down an interior shelf to a specific height. I paid a handyman $400 to do exactly what the sales person instructed. Later on, N.E.T.R. came and did the installation; however, AFTER the installation, a technician told me that they hadn't accounted for the vent opening and closing and that the shelf would need to be further cut down. As you can imagine, this type of service is rather ridiculous. If they knew that the shelf would need further cutting, they should have NOT installed the unit. I have called N.E.T.R. six (6) times in three weeks, and no one has called me back about this issue. After paying for the unit and for a handyman, it's ridiculous that I have AC that is compromised because no one with the company thought to properly measure the space so that the work by the handyman could be done once. At this point, I'd like for N.E.T.R. to take care of this for me."

"Very knowledgeable and professional"

"Paul, our service technician, was timely, knowledgeable, and efficient. I can highly recommend Heritage Home service on this account. However I am extremely unhappy with the company's new service plan offered. I will explore other providers for this reason, and may not use Heritage Home Service in the future."

"Eddie is the EXPERT!! He provides exceptional work and service in everything he does. He installed two ceiling fans and a kitchen chandelier. He did an amazing job If you are looking for a professional that will be on time, communicate clearly, complete the work exactly as you desired, Eddie is your man."

"Professional, knowledgeable , unfortunately, our ceiling light fixture won't support a ceiling fan."

"Chad and his crew are the best. They went above and beyond to fix my house. The crew did an excellent job on a really challenging project at the same time were polite, kind and addressed all my needs I will never hire anyone else for any work I may need."

"Luke was very professional. The work on our vent went very well. He cleaned up all of the area when done. He was reasonably priced. I would definitely hire him again!"

"I have used Mr. Handyman three times so far and will definitely use them again. It's been a joy to have a qualified person in my home who can take care of all the things on my TBD list, be they large or small, in a positive and professional manner. I think I had 9 things on my list the first time they came out, and everything was taken care of that same day. They are competent, focused, and there to help. Prompt, dedicated, great communication, and all the tools and supplies to get the job done. I felt their prices were reasonable, especially as the work was completely done when they left - no punch list, no coming back another day to finish. Cleaned up really well, too. I'm 100% satisfied."

"Attic stairs installed. Very professional and kind. The stairs are perfect!"