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"I highly recommend them."

"On yesterday, Friday, March 14, 2025, I went online to ANGI to seek out a professional service to clear out our Trap and Septic System. I was given 3 recommendations and within 2 minutes I received a call from MSN SEWER AND DRAIN LLC. The gentleman on the line introduced himself as Sam and began to have an engaging conversation, which was so professional . Sam, began to clearly explain what would be required to completely fix our issues. HIS brother, Matt immediately came to our house. as I was in my office in Manhattan so my mom met and let Matt onto our property and home. Matt took photos of the issues and sent them to me. WE began to make plans for the work to begin to fix the issues at hand. On this morning, Saturday, March 15, Sam and Matt came to our house and began to move furniture, dryer, Washing machine and cleaning apparatuses to enter the wall and reach the septic pipelines to commence the highly skilled professional service, which was required to completely fix it"

"John & Victor were prompt , courteous , cleaned up everything . I would highly recommend them . Very knowledgeable- we had a root issue in pipes & never knew- they were quick to solve problem & finished job same day"

"Jeff is mozart when it comes to sewer and drain. You could not hire anyone better. Melissa was thoughtful kind and simply amazing. Stop everything you are doing look no further hire them today !!!."

"He was great and very knowledgable but more importantly trusting five starsssss I "

"I couldn’t be happier with the plumbing repair that was done. The service was prompt, the technician was courteous, and the problem was resolved without any hassle. It’s such a relief to have everything back in working order. Great job and thank you again for the excellent service!"

"Fast response. Very transparent about pricing. Showed us the issues on their live cameras so we saw exactly was wrong. This is a company that obviously takes pride in their reputation."

"Completed beyond on expectations. Total Transformation. One comment by our neighbors - You have raised the bar for the community."

"The initial meeting with John was promising. He was straightforward, easy to talk to, and quickly provided a quote without being pushy. I appreciated that he offered light recommendations without trying to upsell us. After that first meeting, I felt comfortable moving forward. I had John come out one more time so my boyfriend could meet him, ask a few more questions, and finalize the siding and color choices. The next morning, John texted early, saying he’d be by within the hour to pick up the $10,000 deposit. We were told materials would be ordered right away and the project would begin by the end of the month. However, as that date approached, we hadn’t heard anything. When we reached out, we were told it would be delayed by another week — and then again, another week. We were okay with some delays, but the complete lack of communication was extremely frustrating, especially since we needed to coordinate our work schedules. We were also told the work wouldn’t involve anything on the inside, but that turned out not to be true — which was a big issue since we have two pets. During the project, our flower beds and garden were completely destroyed. While some wear and tear is expected, there was no reason for a large boxwood bush to be crushed with a cinder block when there was clearly space to work around it. Several things were damaged, including blinds, window sills, a shelf, and part of the entrance flooring. While I understand that accidents happen during construction, what bothered us most was the lack of accountability. None of these issues were addressed until we specifically called them back out to deal with them. John never showed up for a single walkthrough, and to our surprise, the entire job was done by a different company altogether — not his own crew. That was something we hadn't anticipated, and unfortunately, we didn’t think to confirm it beforehand again our fault. The windows installed were low quality and very off-brand compared to what we expected. We had also discussed having decorative grills/grid lines in the windows, which were completely left out. In the end, while everything listed in the contract was technically delivered, the overall experience left a lot to be desired. The workmanship felt sloppy, communication was almost nonexistent, and the lack of oversight from the owner was disappointing. We definitely feel we overpaid for what we received. It’s partly on us for not being more proactive during the process, but someone who takes pride in their business would have at least done one final inspection or walkthrough."