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""free estimates"? No. this is untrue. They told my wife it would be $150 just to come out and take a look. Not free. Secondly, they at no point until after the work was done broke down any of the cost of what they were going to charge. We had a small basement drain unclogged. The whole thing took like 45 minutes. Then we got the bill... almost $700 dollars. Nothing itemized, nothing broken down, just a flat fee. So she called. No answer. She emailed, waited 3 days... no answer. She called again, no answer, and left a message. When they finally got back to us we were told it was this much because we were being charged for a "whole service package" including a 1 year warranty. We declined and asked repeatedly how much the warranty was, and how much the service was. They literally COULD NOT answer this. We kept asking for a simple breakdown of fees. She kept evading the question and finally just agreed to refund "$300 for the warranty". Still never got a straight answer"