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"We have used Affordable Air twice. We had a new unit installed in May of 2011, after the wonderful experience we had with Sam we knew immediately who we would call for our system when we had to rebuild our home. Sam is patient, ON TIME, and very honest, even if the honest answer will be less expensive. I would use Sam and Affordable A/C again in an instant."

"I recently had an urgent emergency with my home AC in the middle of 90-degree weather, and Austin Star Services, specifically Jon E., delivered exceptional service from start to finish. Jon responded quickly, assessed the situation with professionalism, and clearly explained every detail of the repair process. His quote was fair and reasonable, with no hidden fees or surprises. The work was completed efficiently and effectively, getting my AC up and running promptly, exactly what was needed in this heat. I’m completely satisfied with the quality and speed of the service. Jon E. and Austin Star Services exceeded my expectations, demonstrating reliability, transparency, and true expertise. I will absolutely continue to use their services and recommend them without hesitation to anyone in need of fast, trustworthy AC repair."

"Butch called back right away. Came out in a timely fashion. Got one unit working. Then he said the main board was malfunctioning on the downstairs unit and would have to be replaced. It would cost 1200 or 1300. But if we spent a little extra on a service contract he would wave the trip fee and it would be 1100 something. Okay. We did that. It was too late for him to get the board that day so he came out the next day to install the board. But the unit still didn't come on. He said the thermostat was bad and it would we 300 to 500 to replace the thermostat depending on what we wanted. My husband told him we could do that ourselves. Just by pass it and get the unit working. Then he came down and said that the blower motor was out and it would be 1800 to replace the blower motor or 2400 to just replace the whole unit and then we'd be under warranty again. I told them I wanted a second opinion before we did that. I called Ed & Sons they came out, confirmed that we did need a new thermostat. And said they could rebuild the blower motor for around 100$. I ordered two new thermostats for 300 for both of them and my husband installed the thermostats. The work they did was fine. But I felt like they were more of the school of let's just replace parts until it works or we can sell them a new unit. Rather than what can we fix."

For over 48 years we have been a family owned business in Taylor, TX. We take great pride in our experience, expertise, quality and the customer service that we provide to meet every consumer's needs.\nIt is our mission to provide excellent customer service from start to completion of a project.\nTo understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a personal and professional manner.\nOur reputation is based on service, safety and quality, regardless of how large or small the job.\n

"Alex was great and was able to provide me with a competitive quote and fast installation when our upstairs AC compressor exploded on our 15 year old system. Alex was able to guide is through the tradeoffs for different price-point systems and ultimately we feel like he helped us make the best choice for our situation. I'll definitely be calling Cool Time in the future for any of my other AC needs!"

"The reason for the 4 rating and not a 5 is the sales part of the experiences not the technicians and the work done. Larry was the technician for my water heater. I have previously written a review for the AC installment. Larry is amazing. He has a lot of experience but what impressed me more was the fact he was totally honest & cared about my experience as the consumer. I was actually told by one of the salesman that Daniel’s prices are higher than other companies. He was correct. They seem to want to immediately try to sell a new replacement without considering the customers situation. My water heater is only 15 months old but I clearly got a ‘lemon’ and it took 3 major parts to be replaced before it was fixed. The parts were still covered by the manufacturer warranty but the labor was not. After several trips it was fixed and from my conversations with the salesperson I felt he was pushing for me to purchase a new water heater and not really understanding of the fact that I had just replaced my AC and my water heater was only 15 months old. In the end, Larry, the technician, did the right thing. It has been a week now and my water heater is working fine. I appreciate honesty more than anything when dealing with these things. I feel like I got it but it took some extra pushing on my part and a technician who stood by what he said. The owner or rep of owner replied to my previous review on the Daniel’s site. I hope this review gives him the answer to why I have not given 5 stars for either review."

"My A/C wasnâ t blowing as cold as it usually doesâ ¦ I thought it was going to be a huge problem (expense) with how hot it has been lately. Marcus came over, spent about 2 hours working on it and it worked perfectly. Did not try to sell me unneeded parts/services and was very pleasant throughout the process. I was very pleasantly surprised at the end with the cost and service. Will recommend to everyone I know."

"The first technician added coolant and thought the problem was fixed. Later the same day a second technician arrived because the unit was still not cooling. The second technician discovered a broken part on the outside unit and replaced it. The second technician was very thorough and determined to find the problem. The first trip charge, with coolant, was $476.42. There was no service charge for the second trip, only for the new part, an additional $198.38."

"I have used AC Pros for annual HVAC maintenance in the past, but this year needed a new HVAC unit installed.  The techs always seem very knowledgeable and experienced.  Came out after installation to check out a problem I thought was connected to the new unit - it was not, but AC Pros did not charge me for the 1+ visit to check out the issue."

"Either needed to extend some existing ductwork in the house or buy a whole new system -- no doubt Trey would have make more money selling us a system but he did a great job rerouting our ducts.  Showed up on time, finished on time, bill was exactly the same as the estimate.  Excellent work and would definitely use him again."