Get matched with top water heater repair or service pros in Marblehead, MA

"We recently had NETR install a ductless system in our single family home, and the entire experience working with NETR was consistently impressive. At every stage of the process the folks at NETR were super responsive and helpful, and their professional approach resulted in a zero surprise and zero problem experience. After initially reaching out to NETR to inquire about their services they setup a consultation visit. Russell Dodd arrived to review our property, listen to our needs and concerns, and recommend a solution. Russell is a friendly guy with many years of experience with ductless installations and had all sorts of clever suggestions on how to make this installation work best in our home. It's worth noting we also had 2 other top rated competitor firms visit to conduct property reviews, and the people that showed up were significantly less experienced than Russell and clearly did not have the product knowledge or range of ideas that Russell shared during his visit. Within days of Russell's visit we had an installation quote/estimate in hand and after sorting out a few details with NETR we scheduled an installation date. The contract covered all the items we had discussed with Russell and was very straightforward. The NETR price was competitive and in the same ballpark as the other companies – but with far superior follow-up and consultant services. There were no surprises or unclear items listed on the NETR quotes, while the quotes we received from the other companies had some areas where costs were not entirely clear. On the day of the installation Jerry Odom arrived and was the technician assigned to lead our project. Jerry was super friendly and carefully took the time explaining his installation process, listened to and answered any of our questions, and immediately went to work. Over the course of the 2 full day installation Jerry quietly and skillfully pulled everything together and made sure the units were placed exactly where we had requested. He did an exceptional job hiding piping and basically making sure that the new units throughout the house were installed in a very clean looking manner. Jerry was joined by two colleagues at various points during the installation and all were equally competent and skilled professionals. From initial outreach to the final day of the installation we interacted with at least 5 different people from NETR. The staff working back in the office were also very professional and helpful at all times. We interacted with Eleni and even one of the owners at one point when calling to confirm installation dates. This is obviously a company that values taking great care of the customer and sets an expectation that their staff are all honest, helpful, responsive and fair in all interactions. NETR deserves all the superlatives that are used to describe their people, processes, and services. This is a business that clearly makes it a priority to take care of the customer and deliver top quality work. We are very happy that we chose NETR over other vendors and would recommend them to anyone looking to install a ductless system."

"Sila saved me!! Of course right when fall is rolling around my heater broke! The job was quick and affordable! Their amazing customer service is also a huge factor why I will be using Sila again, especially Amy R. In management!"

"Replacement of 2 heating and a/c systems. Went very well. Professional, courteous, and thoughtful."

"I have had Spencer Home Services work on my house before and they were recently here again on an unrelated issue. Rich came out and solved the problem like any good plumber would. The difference is Rich’s attitude, respectful of our needs and time was outstanding. As a homeowner it’s great to know you can trust your repairman to do a good job."

"Emergency Water heater replacement received a call within minutes came out same day. Work was excellent & Tech was fantastic! Would absolutely contact them again if needed!! Thank you"

"I called Viscarello Plumbing and Heating when I had a leaking water heater. Chris looked at the job and recommended a very efficient tankless water heater. I decided to make the investment. Chris and crew installed my tankless. Now, showers never run cold-hot water on demand. I use less water- warms water up so much quicker in my 110y/o house. In July, with tankless system running sinks, shower and washer, my gas bill was $20! I also really like the way the tankless was mounted on the wall. We gained more space without the old water heater in the way. Best of all- nice neat work, no leaks and no mess. Since then, Viscarello Plumbing has plumbed my new kitchen, laundry room, replaced old pipes and replaced radiator valves. Rates are average-but work is above average."

"Fantastic service. Responded quickly to an emergency - failed water heater. Was able to replace it within a few hours at a reasonable price."

"Steven showed up and was able to repair our AC after two years of multiple repair companies that could not help. Everyone else said we had to replace when Steven was able to determine that it just needed a quick repair. He was professional and so pleasant. English is not our first language but he was so patient with us. Highly recommend!"

"The company was professional and responsive from the consultation to the office staff to the various people who worked on our project. I had tried to contact about 10 companies to get our heater/ on demand hot water heater replaced. Addario's was the only one who responded immediately and was able to fit us into their schedule to get the work done. We had contact with at least 8 staff people in various capacities, and all were professional, polite and knowledgeable. We also appreciated the senior discount for our project and assistance with the MassSave rebate process.. It has been difficult for us to find service people since we move to Gloucester. We were surprised that the company services this area and we would definitely use them again for plumbing or electrical services."

"Marcin and team did a great job redoing the plumbing in my entire house. We also discovered cracks in our waste line and he replaced all of the original cast iron lines in the basement and coordinated with the contractor who replaced our exterior water and sewer lines unexpectedly. He was quick to respond to questions and requests, very reliable, and did a great job plumbing 2.5 bathrooms, laundry, and kitchen."