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"I had an absolutely terrible experience with McRae Air Conditioning and Heating. I purchased a home equipped with their HVAC system, and within just five months, the heat stopped working—right in the middle of winter during a snowstorm. My home was freezing at 50°F, so I called for service, which should have been covered under warranty. I scheduled an appointment, and the technician, after being several hours late, went to the wrong address, left a sticker on someone else’s door, and left without even trying to contact me. When I called back, the customer service rep was rude, dismissive, and completely unhelpful. He initially told me the technician was on the way and just 12 miles away—but after another hour of waiting, I called again only to be told that the technician had already “been to my house 2 hours ago” (the wrong one) and left a note. If the rep actually wanted to help, he would have told me this during my first call instead of wasting my time and leaving me sitting in the cold. Not once did the technician call me to confirm the address or check in after knocking on the wrong door. When I expressed my frustration, the rep rudely dismissed my concerns, saying, “Well, I had nothing to do with that,” and then interrupted me with, “Do you still want to rebook or not?” as if I had to stop talking or risk not getting another appointment. This was an emergency call in the middle of winter, and McRae handled it in the most unprofessional, careless, and disappointing way possible. If you’re considering using them for HVAC service, do yourself a favor and go with another company. I’ll update this review after the (hopefully successful) service call and speaking to the manager who was not there at 4 pm on a Wednesday."

"Great service very prompt and easy to work with."

"Highly professional, knowledgeable and well behaved technician. Prices offered were good too. I definitely recommend the company."

"Nice, reliable, and responded immediately."

"Ok, some neighbors complaint how expensive Holtzople can be, but boy, you don’t get such quality and service elsewhere. We have had them for decades and this year needed a new unit because ours was so old, and this latest model was installed in three days, right before that June heat wave hit. And you get two free inspections following installation to see that it is working optimally with the most incredible work force ever—on time, competent, polite, caring and oh so concerned that you are a satisfied customer. For our money, they don’t come any better! And you’d be amazed at the nos. of people who agree with us!"

"We bought a new construction and McCrea installed the HVAC. Home inspection identified the heat pump was not working in Oct. 2020. McCrea identified it was due to leaking refrigerants and promise fixed the issue. Our electric bill was extremely high the following two months and the heat pump was not cooling in Spring 2021. McCrea sent technician and again repaired the system. Bought their maintenance plan. We had 4+ repairs plus regular tune up in the past two years. Last week the heat pump stopped cooling again. We are out of labor warranty and charge us with $89 diagnostic cost after membership discount. It took three days for them to send someone to check while we suffering 90F in our house. They identified the compressor dead and need replacement. They charge $1900 for labor after membership discount. Most likely cause of the compressor failure is "suicide" with assistance. Low refrigerant at beginning and over change in later repairs likely contributed the short life."

"Once again, Rebel has helped me with a problem. Last time, he repaired my deck. This time, he sanded the cabinet so the new stove would fit in. And the results really look good. Rebel needs to get a bit more organized with time but he does such a good job that I'm not terribly concerned. And yes, I would hire him again."

"Awesome. Great communication and did perfect job."

"JK uses a virtual estimate to provide a quote. That's a trick! It's common that the price they quote is a lot lower than what you WILL HAVE to pay to get your stuff. The process was easy, but can say the estimate we received to move across the country was $5,000 higher than 2 large PODs to start. In the end, they ended up adding almost $8,000...b/c they quoted the incorrect weight to start, as well as charging for a smaller truck that we never requested. The moving company that did the physical part, wasn't JK, and they were hard, polite, and great workers! I reached out and begged JK to help with the major increase (added 65% more to the total...and that was NOT budgeted in whatsoever! After numerous requests for ANY $ help, we were told simply "No." I worked with the physical moving company and they offered to help with some of the expenses...JK, Nope, Nadda, & basically told me TOO D*** BAD! DON'T USE THEM FOR ANY QUOTES!"