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"If you need a bathroom done, call someone else. We noticed water leaking outside the shower walls. We called. The first fix was them putting dry wall putty into a wet hole without finding the problem. My finger went right through the hole.They randomly half caulked one side of the shower wall panels.Days later, water continues to leak, and we lifted up the flooring to discover the flooring and subfloor had been soaked from the leaking shower. They come back. Cut out the drywall and caulk the entire shower that WAS NEVER CAULKED TO BEGIN WITH, we had to request they do this.Owner stated it wasn't mold, even though it wouldn't come off. Every time we had them come back, it looked worse. After they said they"fixed" everything, they did not replace the trim. Left paint on the floors, a screw from the new drywall is exposed after sanding and painting it and various pant chips. I've never seen a company rush to get a job done in all my life. We had to call them to come back and finish the initial job. We saved for years, YEARS FOR THIS REMODEL, and we SPENT THOUSANDS OF DOLLARS. Never again will I have a contractor come to my home."

"It was an excellent experience! My old Kenmore fridge (probably from the 90s) quit cooling/defrosting. After looking to replace it and finding thanks to the pandemic refrigerators are on backorder for months, I called 3 appliance repair companies who didn't call me back. I found Neli and was able to set up an appointment at a time I picked.. An incredibly patient tech (Chris C.) came chat on at the appointed time. I waited about 5 mins as he was wrapping up another call. I walked me through the diagnosis using a virtual support app on my phone. He was able to help me with taking things apart, helped me use our multimeter, and diagnosed the problem. I can do this repair myself. He gave me the exact part numbers and told me what I need to do. All for $35 for an hour on a Sunday. I can't believe how great this was. I thought I had to replace my refrigerator, but for $35 + $111 in parts (I could have gone cheaper but chose OEM) my refrigerator will return to health. Their website lists the tools you will need for a diagnosis/repair, make sure you have them ready. For refrigerators, you need a screwdriver (flat & phillips), a socket set, a multimeter, and theoretically a pair of pliers but I didn't use them. Also make sure your phone is charged (lesson learned)."