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"Quick, respectful, and very knowledgeable. Knew what the issue was before actually checking"

"Cancelled all services with Blanton as well as this well pitched Wow Service Plan. Was given a good pitch about services provided. However, after scheduling twice for services provided by service plan, only to have them cancelled and told need to reschedule. Today is was need to reschedule because they are anticipating (four days from now) a high volume of emergency calls due to cold weather and freezing temperatures. What cold weather? 52 and 43 at night are not freezing temps; 69 and 67 daytime are not freezing temps. So you reschedule appointments four days in advance with no actual justification or confirmation the day of of what you think might happen? Sounds more like laziness or a reason not to fulfill appointments made almost two weeks prior. Second, why have an online system that allows you to book an appointment and date but when you call to complete the appointment process, tell us that the dates that show on the calendar as “available” don’t actually mean they are available? The lady I spoke to said they are run by two different departments. Sounds like you need to update your systems and booking process that actually shows dates of availability so customers don’t waste time picking a date that isn’t actually available and waste time. Or get rid of calendar option altogether so you cannot select a date that isn’t in “real” time."

"Overpriced and lacking follow through. After spending $14,000 on a new unit, I have had 3 service calls in 3 months. Now when I call, I get the same response, â Iâ ll pass the request alongâ and have received no updated and meanwhile it is 84 degrees in my house."

"The plumber reworked the drain piping under the sink in December due to a leak at a connection joint. 3 Months later a connector came loose while the dishwasher was running and water flooded the sink cabinet. I called Dr Drain and was informed it would be 4 days before someone could come out and fix it. I explained this was an emergency, the kitchen sink was inoperable due to the drain pipe being disconnected and I could not go 4 days without my kitchen sink. The person I spoke to did not say they were sorry this happened (it was obviously not hooked up correctly in the beginning) or offer any help in the situation. It is unexceptable for a plumber to not offer emergency services when something they did failed and made the sink inoperable for 4 days."

"Excellent and professional folks. Very courteous"

"Working with Sean was an absolute pleasure from start to finish. He was incredibly attentive to our needs and vision for our kitchen. He took the time to truly understand our style and lifestyle, and offered creative solutions we hadn't even considered. The design process was smooth and collaborative, and I always felt heard and valued. I highly recommend Rapt Homes for anyone looking for a productive and enjoyable kitchen design experience."

"Great service and fair price"

"Cancelled all services with Blanton as well as this well pitched Wow Service Plan. Was given a good pitch about services provided. However, after scheduling twice for services provided by service plan, only to have them cancelled and told need to reschedule. Today is was need to reschedule because they are anticipating (four days from now) a high volume of emergency calls due to cold weather and freezing temperatures. What cold weather? 52 and 43 at night are not freezing temps; 69 and 67 daytime are not freezing temps. So you reschedule appointments four days in advance with no actual justification or confirmation the day of of what you think might happen? Sounds more like laziness or a reason not to fulfill appointments made almost two weeks prior. Second, why have an online system that allows you to book an appointment and date but when you call to complete the appointment process, tell us that the dates that show on the calendar as “available” don’t actually mean they are available? The lady I spoke to said they are run by two different departments. Sounds like you need to update your systems and booking process that actually shows dates of availability so customers don’t waste time picking a date that isn’t actually available and waste time. Or get rid of calendar option altogether so you cannot select a date that isn’t in “real” time."

"Like we expected,‘professionally and within the budget."

"Went fine."