Get matched with top wood stairs and railings installers and replacers in Mount Airy, NC

Outdoors enthusiast with a background in multiple shed/barn manufacturing facilities.\n\nSpecialize in wood structure builds and repairs.

"We needed this repair asap due to rain deterioration. Clean Hands arranged to come on a Saturday morning. The team did a rebuild in less than 4 hours. Terrific job!! They also followed up to set a date for stain once the wood has cured. I have used Clean Hands several times over the past 5 years and will continue to do so."

"Follow up visit needed to repair a handful of shingles and replace seals around vents."

"Very thorough and very pleased. They replaced facia that had been damaged by local critters, I then went on to have them replace my gutters and install leaf guard. They coordinated all of their work with my painters and installed the new gutters very professionally. After installation, the job site was cleaned up."

"Tom did a wonderful job. He tore down our existing porch and hauled it all away. He cleaned up everyday before he left. Very Professional. Our new porch is beautiful, the quality is excellent. He made sure everything was done top notch. The price was very reasonable. He actually did extras that we weren't even expecting. We would definitely recommend him!!!!!!!! He even made friends with our dog. She ate lunch with him everyday.."

"i have used Shane services for close to a decade now and have never been disappointed with him or his work. He Built my 2nd story back deck, cut out and framed an interior wall window, installed glass panels in my kitchen cabinents, cleaned and installed gutter guards on my rain gutters. he has also installed outdoor flood lights and 3 way electrical outdoor light switches and outdoor outlet. He has also installed ceiling fans and a chandelier in the foyer with a cathedral ceiling. Shane has installed a bathroom toilet and kitchen sink. in fact he stayed until 9:30 pm that night to finish the job right. he also stayed until 10pm one other night in the pouring rain on the roof fixing a leak. He always goes above and beyond what you would expect. The bridge you see in his photo album is the bridge he built for me in the back yard and I have been extremely happy with his craftsmanship not only with the bridge but with everything he has done for me. I will never call for another contractor. Shane is reliable, trustworthy, talented and hard working. I never let anyone in my house unless I'm home except for Shane. I have total trust and faith in him and my dogs also love him. he is great with them and treats them as if they are his own. Shane has become not only my contractor but a true friend."

"Timely and relatively tidy.  They did a good job explaining all the steps and how long the process would take.
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"Clarance and his crew repaired and resurfaced the exterior of our log home. They are a pleasure to work with. Their work is very professional. He kept us apprised of each stage of the project. Everyone on the crew was friendly and hardworking in a craftsman like. Their price was reasonable. We are very pleased with job and highly recommend them."

"I contacted three different providers to give quotes on adding a 12'x16' deck extension to the existing deck. This would be about 1.5 feet off the ground and covering an existing concrete slab. Craftsman contacted me and scheduled Kevin H. to come out to perform the estimate and he did so on 08-Jun-2015. Kevin's demeanor was professional and he seemed knowledgeable and focused on providing what I wanted. We received the estimate from him 3 days later for $3300-$4000 labor and $750 materials. We were told at that time that scheduling was 1-2 weeks out. While Craftsman was the highest bid, we decided to go with them because they seemed knowledgeable and slightly more "polished" than the other potential contractors, and one of the important factors for us was that they could start work in 1-2 weeks as we were eager to get the deck finished so we could do some other projects around the deck. 
On 14-Jun-2015 we sent the email accepting the proposal and on 15-Jun-2015 Kevin confirmed receipt and stated Laura would send over the contract to sign and schedule us. He re-affirmed that we were 1-2 weeks out on the schedule. Later that day, I received a follow-up email from Kevin informing me that the engineering plan they would work from is my responsibility and provided me with the name of an engineer and told me I will pay the engineer directly. This was the first time that I was told I had to separately contract, schedule, and pay for additional services outside of the bid. I was told at this time we would hold off on the contract until the engineer came out and provided a more concrete plan so the contract could be more accurate. I was assured at that time that we would keep our place in schedule so we didn't go to the end of the line. We weren't happy with this development but moved forward. 
I contacted the engineer (which I am not sure that was needed for such a small deck project) and he agreed to come to the house and meet me on 16-Jun-2015. He arrived on time and gathered the information for the engineer plan. He indicated that the plan would be to me on 18-Jun-2015. When I didn't receive it by 22-Jun-2015 I contacted him and he said he was finishing it up and would send that day. I later that day received an invoice and was told that I couldn't have the sealed plan until I paid the invoice. I paid the $210 and on 23-Jun-2015 finally had an engineer plan which was shared with Kevin. 
Finally on 01-Jul-2015 I received a contract to sign. The contract included $3,358 in labor and an estimated materials of $850 (a minor increase of $100, but certainly acceptable as the first was done without the engineering plan). It is worth noting that one of the reasons I went with this highest bid was because of their scheduling estimates which were to begin work within 1-2 weeks. At this point we are at 2 weeks + 2 days.
Kevin confirmed some information and informed me that he would order materials and have them delivered to the house and that work would begin on Wednesday, 08-Jul-2015. I scheduled to be home from work that day. On Tuesday I was informed that they were running long on another job and wouldn't start until Thursday. On Wednesday I was informed that the materials couldn't be delivered until Friday, so work wouldn't begin until Monday, 13-Jul-2015. We are now beginning work 2 days shy of 4 weeks after accepting the bid, nearly double the time we were told when we chose them over the others.
On 13-Jul-2015, two sub-contractors arrived to begin work, Mike and Steve. They worked through the day and realized they needed a few more materials than were ordered. They came back and worked the next two days and we had the basic work complete. They had another job to do on Thursday, which was fine and then worked again on Friday and ordered more composite as there wasn't enough to complete. They worked again on Monday for a bit and then came back on Tuesday once additional trim was received. The composite was completed on Wednesday morning. 
At some point about half way through the work, I was informed that the materials were going to cost more than estimated. It wasn't a 20% overrun like I would expect. The materials were completely mis-estimated and instead of the $850 that was in the contract, materials were going to run over $2000. At first it was presented to me as though I misread the contract and that these costs were in there, just not spelled out as clearly as they should have been. When I stated this wasn't so and asked that I be shown where in the contract, it was acquiesced that Kevin had simply "messed up" in creating the initial estimate. He stated that this was only the second deck he had done an estimate for, which was a surprise given that during the bid process we were led to believe there was decades of experience going into this process. 
So, on 22-Jul-2015, we had a finished extension to our deck. The final bill was $5663.00, which included $2175 in materials vs. the $850 we agreed to when we signed the contract. We paid Kevin and the transaction was complete. It was another 5 days before the 'bagster' service picked up the bag on our lawn that had all the trash and scrap materials. An unfortunate note on this is that instead of putting this bag on the driveway, where there was ample space to do so, they put it on the grass. several weeks of that bag on grass ended up that my front yard now has a 5'x8' spot of "dead" in the middle of it. That was poor planning on the part of whomever decided that would be where that bag was placed (picture of the dead spot below as well).
I thing or two that I want to note on this review. I tried to give an honest account of how it went. It isn't an indictment of the people involved. Kevin was extremely nice and professional and he was apologetic for the errors in estimating the materials and the delays. Mike and Steve, the guys doing the actual work, were outstanding, professional and did a GREAT job on the deck. We couldn't be happier with the final product (pictures below).
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"Excellent and I'll give them 5stars!"