Get matched with top hot tub or spa repair or service pros in Naperville, IL

"Got here quick, did thorough troubleshooting and isolated the issue quickly, highly recommend."

"This place has terrible customer service and doesn't care about small pool purchases (they only prioritize big projects). As of May 14, 2020, I paid (down payment) for a 16' pool from Russo's Pools. I was told my pool would be installed in July 2020. The installer was to go out to look at the site within 1 week. They never did. I called and got no one, only leaving a message or the phone just ringing. This was all last summer 2020 with no communication. I contacted Russo's pool in March 2021 and was told they didn't have my pool nor had any idea what happened. They have given me the run-around since. I was told the installer would call me, and week after week, they did not. Not until I asked to speak to the owner that the installer called me, stating he had JUST gotten my number. The owner discussed them obtaining and installing an 18' pool to make things right. Anthony Russo is now stating he never said that; he says he only said he would look into it. All discussions about pool and site were about 18'. Even the assistant I have been talking to this week has been checking deliveries for the 18' pool and working on getting one. Anthony Russo says he can't do that, and I am here 334 days later and NO pool."

"If you enjoy being TAKEN ADVANTAGE of, spoken down to, and for your pool equipment to be serviced by men NOT QUALIFIED to do so, then these are your guys! Over the summer, Adams pools charged me large amounts for troubleshooting a disposable part of my pool filtration system. I contacted Adams pools because my salt generator wasn't working. Rich spent 4 months trying to get my salt generator to work, only to tell me that he contacted the Pentair representative and learned the part had expired. At no point did Rich acknowledge he didn’t know anything about Pentair products (even though it's one of the largest pool equipment manufacturers), nor did he research them. At the very least, he should have been upfront and said he didn't know what he was doing and that there would be an expensive learning curve. Rich refuses to consider even a partial refund for the unnecessary troubleshooting and instead states he's not an expert on different pool systems. This is ironic since that's what I hired him for. During our last phone call, he hung up the phone on me after shouting at me and being disrespectful. Please read the BBB and Angie's List verified reviews of Adams Pool's, be wary of many of the other reviews on Yelp/Google written by relatives of the owner, and then hire an expert instead! Edit to add: Rich, the owner, has added lying to his repertoire. I provided this review as a courtesy to others and for no other reason. I never asked for anything for free and paid for every service visit. He never gave me advice or provided instructions. He left each appointment without resolving the issue, saying to wait and see if the problem was fixed and to call him if it wasn't. He took advantage of the fact that I was unaware the Pentair salt cell expires which requires replacement, not service (similar to a furnace filter) and then claimed not to be an expert on all pool systems. If Rich didn't know that all salt cells expire, he shouldn't be in the pool business. It wasn't until the phone call following his last visit that he said he just was given information about the salt cell, that it has expired and must be replaced. This came after many service calls and months of paying him hundreds and hundreds of dollars to troubleshoot, inspect, and leave without doing anything. During our last phone call, I requested we find a resolution to the situation and stated I felt like Rich had taken advantage of me and the situation, he shouted at me and then hung up the phone. Adams Pool and Spas' nonexistent customer service, dishonest business practices, and claims of being experts in this industry while Rich (the owner) simultaneously stated he is not an expert on my system (surprising because Pentair is a big name in the industry) earned them this review. There was no threat, coercion, or statement made to him regarding this review. I'm hoping this candid review can prevent at least one person from making the HUGE mistake of hiring Adam's Pools, who are self-professed non-experts on pools and who excel at taking advantage of people by utilizing unethical business practices that the owner defends by insulting & slandering the customer."

"VG and Paul, and the whole Ultralux team did an amazing job on my recently purchased home renovation. From start to finish, we knew exactly what was going to happen next, and the team stayed on top of their timelines as discussed before the start of the project. Our home has been transformed into my dream home and we are so grateful to the work that Ultralux Construction did! We would highly recommend them to anyone looking to renovate."

"I would hire SAFE Electric again and again and again! They are prompt, responsive, fair, efficient, courteous, respectful, etc. I have the highest recommendation for this company. Their customer service is top-notch and I'm grateful to have a company I can call when stuff just stops working or if I need to upgrade my lighting fixtures. I appreciate how they explain everything that needs to be done and what they did. You will not be disappointed. It wouldn't be hyperbole to say it will be the best home repair experience you will ever have."