Get matched with top central a/c service or repairers in Natick, MA

"Terrific experience. Scheduling was easy. My technician, Guy, gave me a call ahead of time, hit the time he said he'd be here and was courteous and efficient. I ran a large mechanical contracting business for years so understand this business. Guy ran through his checks on what is a fairly complex home system. He pointed out problems that were minor, major, or had the potential to be major. We discussed options and timing. Since our system is old, it will be difficult to repair some of the parts and pieces while others would be fairly standard. We may want to look at a new system this summer to avoid a major problem during a future heating season. I will definitely be talking to Sila."

"Quick and efficient professionals from beginning to end. Amazing customer service and quality work."

"I was happy with the introductory offer they had for new customers. The price was competitive. The yearly servicing I had on the boiler itself also went well. The technician took the time to explain how my system works and gave me tips on things I could do to maintain it. Very friendly overall."

"He was timely, professional and responsive. He clearly knows the technical aspects of the trade and provided us with a lot of information about the equipment he would be installing and how it would work with our existing ductwork.  We did not care for his sales approach because he tried to sell us on things we did not ask for and did not need.  He tried to sell us on a humidifier for the system which we really don't need because we live right by the ocean where it is quite humid year round, even in the winter. Adding humidity to our house could cause problems with mildew or mold.   He also tried to sell us on replacing our hot water tank for a more efficient model even though ours is only 5 years old.  We got the feeling that he was trying to pack as much sales onto the heat loan program without really thinking about the customer's specific situation, and that put off me and my husband from wanting to work with him.  At the end of his sales presentation he decided on the spot he would give us an unspecified discount.  We did not like this high pressure sales tactic.  We had not received other quotes yet so we declined to decide on the spot.  He emailed us a couple days later offering a 10% discount if we decided by a certain date a couple days later.  We decided to wait beyond that date so we could get more bids.
Joe's quote was $2000 higher than a quote from another installer who has equally good reviews on Angies list.  Both quotes were to install the same equipment, however the second installer included the cost of converting two unused ducts into returns and installing a pass though in a ceiling to help balance our system.  I shared this information with Joe, and he responded by saying he would beat their price by $100.  It goes to show that it pays to shop around. 
As Airco's good reviews on Angies list attest and my interactions with him, I am sure they would do quality work, but my husband and I were totally put off by his sales and pricing approach and did not want to work with the company as a result.

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"Diagnosis and repair were straightforward and the talented Mike, who has done other great work for us on our ACs, had a replacement pump in his truck. Swapped over in under an hour. Cost of the repair was quite high, mainly due to very high price they charged for the pump. A Taco pump that I could buy for $175 was priced on this repair at more than $500. I get that it was an urgent situation and I’m happy to pay reasonably for the response but that mark-up bothered me. I called the office, had a long talk with the owner; sadly, she offered no consideration at all. Yes, it’s hard to find and keep skilled techs, but now seems that most HVAC firms have a business model like a car dealer’s service dept, far more corporate, less flexible or customer-considerate."

"everything they did was excellent, their techs are highly trained, they work quickly and the end product for the install looks and works great. They have an annual maintenance contract that covers checkups in the spring for A/C, and the fall for the furnace. Never seen a more thorough report after each checkup. The office staff is very responsive and knowledgeable about all of their services, overall I would say they run a really great operation."

"Great work. Honest service saved me a bundle and were very friendly and professional. Highly recommend."

"The maintenance person was very knowledgeable, understanding of the work he does, he exceeded my expectations and I would recommend ARS and there maintenance technician to my family and friends and I'm very satisfied with the service that was done, all I can say is, excellent work, I'm very much appreciated the service I received, thank you."

"I spoke with Jay Savoie within minutes of my e-mail. He was very helpful in listening to my plight and I would have moved with him but decided to accomplish the repair myself. As I indicated to him, should the furnace need repairs or replacement in the future, he will be the first person I will call."

"I’ve used Atlantic for years because their work is top quality and they hire the most professional, courteous people. I completely trust them. Liam C. did most of the work here with his partner, Adam M. They were always on time, did great work, cleaned up thoroughly and explained everything they were doing. Having people do this type of work in your house can be intrusive but I never felt that way with these two. I went about by business, left when I needed to and really never worried about the work getting done well or leaving them while I was gone. Thanks Liam and Adam!"