Get matched with top basement drainage channels installers in New Britain, CT

"Our basement has a huge sloping rock in it-the foundation was built around it when the house was built in the 50's. Over the past 5-6 years, water has seeped in more and more at the top of the rock where it meets the ground right next to the foundation and rolled down the rock to the cellar floor, threatening to flow over to the finished side of the basement. First we put a new drainage system outside the house but that did not help. Five years ago we had another basement company come and they told us all we would need is a dehumidifier and that would dry up the water. We bought their big dehumidifier but nope, that did not make a dent in it, it has just gotten worse each year. I called CT Basement Systems late last fall and a very, very nice representative came, looked at the rock and the water flowing down it and was confident their system would take care of the problem. I have a friend that used them for water in her basement and she has raved about them and has never had a drop of water since her system was installed. I paid the deposit and the technicians came exactly when they said they would. They did a great job, were very professional and left the cellar area very clean in spite of all the dust that must have been generated by the jackhammering. I am very happy with the job they did. However, there has been one unexpected problem. Before the drain was put in, I had been buying absorbent socks, flood bags and all kinds of things to soak up the water. Now we just let the water course down the rock into the drain guard, which then funnels it to the sump. We discovered that some of the water drains down to our brick chimney, which abuts the big rock . Instead of continuing it's flow down the rock to the drain, some water is soaking into the gravel around the chimney and then coming out on the other side, where there is no drain guard, making puddles on the floor again. We think the rock needs a thin lip of cement to direct the flow down and away from the chimney area. So, I called the salesman. No call back. I emailed him. No reply. I called and left another message but nothing. I called the company and asked if they would give him a message to call me. No response. So, I can only surmise that they are completely uninterested in this, now that the job is done. I now have a mason coming to do the cement. It is too bad, because I was so impressed with the salesman when he came and also with the installers. I would recommend the product and the installation service beyond a shadow of a doubt. But the lack of customer service after the fact is a huge disappointment. I actually do not mind having our own mason come and do the job. If they had called me back, I would have told them that- I really just wanted to get their opinion on the problem. But they apparently just don't want to be bothered."

"Jon is professional and a man of his word. My wife and I had some leakage in our finished basement. After substantial research, I contacted several companies in the area. Jon and his crew at Eastern responded faster than every other company and offered us the best price for the least hassle. The crew works hard and fast. They were respectful of our home and property and cleaned up after themselves when they were done working. Our interior foundation drain is working great and can sleep in peace knowing that our basement is dry, even on the wettest nights.They stand by their work and even came out to install a false floor under our oil tank after we replaced it., at no additional fee. I would 100% recommend Jon and his crew for all of your waterproofing needs."

"Came to finish digging out trench to install footing drains around basement area of house. The guys finished the job in 1 day. So far no leaks into basement."

"We hired Budget Dry to review our basement problems and hired them to do the waterproofing project, install new basement windows, install the Santa Fe dehumidifier, and recently they installed our back-up battery system. We highly recommend them -always courteous, get the jobs done quickly and neatly, and always respond when we need their advice/want to purchase new filters. A great company!"

"Connecticut Basement Systems prides themselves on their superior customer service, and they really live up to that. Their communication, quality of products and service, and attentiveness to customer needs is unsurpassed. Here are a couple of examples of how they go the extra mile for a satisfied customer: They installed their basement drainage system around my existing heating oil tank, but as I'm planning to convert away from oil this summer, they offered to come back AT NO EXTRA CHARGE once the tank is removed, to reroute the drainage system. Also, I was scheduled for a 3-day project, which included the replacement of some flooring in my basement. On the day the project began, we reconsidered the need for the flooring, and asked if we could cancel that portion of the job. They could not have been more accommodating to that adjustment, and made the change with no questions asked or negative attitude, even though it significantly lowered the price of the project and eliminated a whole day of scheduled work on 2-days' notice. That sort of total customer dedication is rare. I recommend them highly."

"Chuck, Alex and Naki did a great job. Lots of attention to detail. Walked me me the whole process so I would feel comfortable"

"Gianni & Sons, Inc. was dependable, on time, and completed the job when they said they would. They were professional in all aspects of the job. I am completely satisfied with the deck resurface and would highly recommend this company. I should add that in the past they have done the roof and siding on my house and when I needed the deck repaired I called them first because my past experience with them has been so positive."

"Excellent they were punctual, neat, and most importantly stand by there work. I would hire them again and recommend them to anyone needing there basement issues taken care of."

"Richard (owner) came to assess the basement water leakage at my home. He was prompt and professional, and gave reasonable options to address the conditions. After the consultation, the work was completed at a later date by a team member who was very professional and did a great job. I recommend CTDB."

"A.J.  was great to work with.  His team graded my backyard and it looks fantastic! They were fast and reliable. <br /> I definitely recommend M&M Construction/ Drainage Pros.  They have also helped put me in touch with other colleagues for tree work and plumbing who are reliable and cost effective. <br />"