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"The installers on the day of the project and the owners have always been very kind and proessional. They are not the least expensive company. However, theyhave a good product in those "Marvin" windows and they are professional and respectful of your home. When decided on a company to do your windows at least always keep them in the mix of your consideration as they should always be on your top three list of companies - $, reputation, professionalism in text, emails, phone call and on site visists are important to me. I feel I paid a fair price."

"Omega came out and installed a new two-car garage door at my home in August 2017. The door looks great; they did a great job."

"If I could give them zero or negative stars that would be more to the quality of the work they did for me. I contracted them to install 13 windows in a brand new patio door on my mobile home. Dan and his partner were the installers and initially I thought it was just some lack of attention to detail and poor quality in their workmanship but it turned out it was completely just negligent ********! Almost every window leaked cold air when it came time in the winter and after they had finished installing everything towards the end of November beginning of December. Missing caulk lines and having the use my own insulation and drywall because of the negligent job they did. They had to come in and recaulk around almost every window and or put insulation in but I ended up doing most of that myself. The worst was the opening they left on each corner of my patio door and a few other windows and with all the rain and snow I ended up with black mold and fungus growing inside at the base of the door"

"Poor installation quality, lack of follow up for warranty coverage. They sub out to local contracts with apparently no quality controls. Gunner put on a new roof, new siding, new front doors, and new gutters. Not one of those was done to complete satisfaction. They covered my dryer vent with Hardie board which could have caused a fire if I didn't smell the burning smell while I was doing laundry. My front 2 doors came in the wrong size after 8 weeks and they had to reorder which took another 8 weeks. Finally, the doors were installed improperly: surrounding trim too short, covered a gap under the step with flashing, and didn't align the doors properly. The flat roof part had to be redone 3 times and it still wasn't properly installed. The property manager at the time, who has since left, was very nice and gave me $1500 credit. I had 2 other roofers out since to look at the problem and both said the flashing was installed improperly and they have to pull off boards etc and this will co"

"Excellent workmanship and completed on time."

"BUYER BEWARE: I purchase a custom door from Pella back in Nov 2021. The salesman was great, and he took a credit card payment for half the amount (3750.00) before leaving and scheduled my install for June 2022. There was a delay in getting the door put in, but the day that it was put in, 2 men showed up. One was younger and the other was an older gentleman. The older gentleman did not speak English, so I communicated through the younger man during the process of install. When install was over, the younger man asked how I wanted to pay. I stated that I wanted to pay with credit card. He informed me it was too late in the day to pay with card (Why didn’t he ask me prior to them shutting off payments? How would I know there was a deadline when I paid the deposit even later during the initial payment?). He asked if I had a check, and I stated no, that my checkbook was at the barn where my daughters horse is located. He mentioned that I could pay the next day over the phone, but it really needed to be settled that day. So, I went into the safe and got out 4000.00 I had from selling our previous family horse a few months prior. I put the money in an envelope and walked it outside. The older man was loading trash and debris into the back on the truck, and I handed him the envelope and told him thank you. The envelope contained the payment and a 250.00 tip, due to the guys working outside in the heat all day. He shook his head and smiled and we went our separate ways. About a week later I get a phone call from Pella asking for my payment. I explained that I gave the older man cash, and the situation. They stated that they would check with the installers and get back to me. To my surprise, they called back and said they didn’t have the money!!! I was shocked! I told them that the man was loading trash when we gave it to him, so maybe it ended up in the back of the truck. They checked into that, and found out that it had not. At this point I am starting to realize I was stolen from by Pella employees/contractors. Did the guy not tell me about the credit card machine so I would have to pay another way? Did the man I gave the money to think it was all a tip because he couldn’t speak English and didn’t understand me? I am very upset. About a week later I get a call from someone from corporate telling me I have to pay the balance or they will be taking me to court! WHAT? Your installers stole from me, and now you are requiring me to PAY again? I am just a single person, this is a HUGE company. 3750.00 is make or break for my family. This company makes millions. And they are coming after me for money that their installers did not report as paid? I am not sure what kind of company abides by this lack of morals and customer services, but I am appalled. I would recommend that no one use them, unless you want to be scammed, stolen from, or gone after in court to repay something you already did. DO NOT BUY!"

"Good job at great price"

The Basement Guys has 48 employees. We offer free inspections and design sessions to homeowners. Most major credit cards are accepted. We have great financing options available as well.

"It went very well!"