Get matched with top new windows service pros in New Castle, PA

"The installers on the day of the project and the owners have always been very kind and proessional. They are not the least expensive company. However, theyhave a good product in those "Marvin" windows and they are professional and respectful of your home. When decided on a company to do your windows at least always keep them in the mix of your consideration as they should always be on your top three list of companies - $, reputation, professionalism in text, emails, phone call and on site visists are important to me. I feel I paid a fair price."

"Omega came out and installed a new two-car garage door at my home in August 2017. The door looks great; they did a great job."

"If I could give them zero or negative stars that would be more to the quality of the work they did for me. I contracted them to install 13 windows in a brand new patio door on my mobile home. Dan and his partner were the installers and initially I thought it was just some lack of attention to detail and poor quality in their workmanship but it turned out it was completely just negligent ********! Almost every window leaked cold air when it came time in the winter and after they had finished installing everything towards the end of November beginning of December. Missing caulk lines and having the use my own insulation and drywall because of the negligent job they did. They had to come in and recaulk around almost every window and or put insulation in but I ended up doing most of that myself. The worst was the opening they left on each corner of my patio door and a few other windows and with all the rain and snow I ended up with black mold and fungus growing inside at the base of the door"

"Poor installation quality, lack of follow up for warranty coverage. They sub out to local contracts with apparently no quality controls. Gunner put on a new roof, new siding, new front doors, and new gutters. Not one of those was done to complete satisfaction. They covered my dryer vent with Hardie board which could have caused a fire if I didn't smell the burning smell while I was doing laundry. My front 2 doors came in the wrong size after 8 weeks and they had to reorder which took another 8 weeks. Finally, the doors were installed improperly: surrounding trim too short, covered a gap under the step with flashing, and didn't align the doors properly. The flat roof part had to be redone 3 times and it still wasn't properly installed. The property manager at the time, who has since left, was very nice and gave me $1500 credit. I had 2 other roofers out since to look at the problem and both said the flashing was installed improperly and they have to pull off boards etc and this will co"

"Excellent workmanship and completed on time."

"Service was fine. My house was washed. A year and a half later charged $200 because I didn't do more business with them. Had a tech out too as they continuously called me to schedule service making me believe had purchased an annual power wash. Guy came out said it was just a sales call so I sent him away. If I'd been informed while he was here that it I didn't act before a certain date I would be charged I would've been able to make a more educated decision."

"We started the process of getting pricing from 3 different contractors for a patio door replacement back in February 2021. The first contractor never came on site, but had prepared a quote for us the prior year and just used the information from that to give us pricing. The 2nd contractor insisted that both my wife and I be present and was able to come out on a Saturday when we were both home. They were very high pressure and their price was nearly double the 1st contractor and they expected us to sign on the dotted line right then and there. The third contractor was from Pella Window and Door, dba Gunton. There was some difficulty getting an appointment at first - I had made a change and the appointment got lost somehow. I was finally able to get a rep to show up named Dave. Dave spent a significant amount of time here getting measurements and going over options - colors, hardware, and custom stain matching. After consulting with my wife, Dave came back out to finalize the contract and gave us an install date that was about 3 months out - June 4th. I'm assuming this long lead time had more to do with COVID and the supply chain disruption that is going on. The custom stain matching is pretty involved. The door is in our kitchen, so we want to have the trim match the kitchen cabinets. Initially, the plan was for me to take a cabinet door to Sherwin Williams for them to match the stain and then report to Gunton the details for them to purchase the stain. That strategy didn't end up working because Sherwin Williams required a purchase from me. I made some attempts to get a hold of Dave to get this stain matching procedure started and was not getting any response until late April. Dave came out and retrieved the cabinet door, which had to be shipped to the main office in Cleveland to perform the stain matching. About a week later, we received samples of the trim stained with our custom stain through the mail and it matched perfectly. We were given a mailer to send our approved sample back, which was sent back the next business day, but it seemed to take a very long time to reach them. In the meantime, I wanted to get our cabinet face back from Cleveland. This was sent back in a truck and given to our sales rep Dave who held on to it until the day before our installation, when he hand delivered it to us. A few days before our installation was scheduled to take place, I received a call from Jill, who is a project coordinator in their Cleveland office, to let us know the door manufacture was delayed and it would not be ready on the scheduled installation date. It was projected to be ready by June 8. On June 11, I received a call from Jill stating our door was ready and could they install it on June 12 - a Saturday. This worked out well. The install date arrived, which ended up being a beautiful sunny day (thankfully). A crew of three lead by Badirque worked hard and long and did absolutely excellent quality work on the installation. However, Badirque let me know that the top and bottom strike plates for the door that remains in place were not provided and that I should contact my sales rep. I had one e-mail and one call to my sales rep Dave about this issue and never received a response to either of those. Project coordinator Jill took my call yesterday and is investigating getting this resolved. In Dave's defense, he and his wife had a newborn in this timeframe, so that could explain (at least partially) his poor responsiveness to me over this time."

"Good job at great price"

The Basement Guys has 48 employees. We offer free inspections and design sessions to homeowners. Most major credit cards are accepted. We have great financing options available as well.

"It went very well!"