Get matched with top basement remodelers in New-troy, MI

"We recently completed a basement finishing project with Matrix and are happy with the final result. As with many large remodeling projects, we ran into a few issues along the way. A flooring material delivery delay pushed the project timeline back by a few weeks. The shower panel was scratched during plumbing installation and had to be replaced, and there were several electrical items shown on the plans that required follow-up visits to complete correctly. We didn't discover until after the drywall and painting were finished that the framing team had missed the wood backing specified in the plans for our TV mounts, which was never resolved. Despite these challenges, our site manager, Jim, was responsive, professional, and easy to work with throughout the project. He was available when questions came up and helped address issues as they arose. While the project wasn't without hiccups, Matrix worked to resolve concerns, and we are enjoying our new basement."

"This was a remodeling job. Ed finished 800 sq ft of basement. Framed walls, drywall, insulation, electrical outlets, suspended ceiling, lights, installed doors. (Flooring was done by a company he recommended.) He impressed me by carefully listening to what I wanted and provided valuable advice throughout the design and execution of the work. He started work promptly and skillfully coordinated the work of his employees and subcontractors so that there was very little downtime. Workers were very competent, friendly, and respectful to us, the homeowners. I highly recommend him for any type of remodeling or new construction project and would use him exclusively in the future. I want to recognize him for his quality work, competence, helpfulness, honesty and integrity."

"We are very pleased with the entire project--from demolition to final details. Our new basement is wonderful--everything we had hoped it would be. It was great to work with Brawny Builders. They are great at communicating throughout the entire process and are reliable. You can trust them to do great work!"

"Matrix Basement Solutions paired my husband and me with a skillful field foreman named Contonio (Rico) Hill. Rico provided excellent service. He made sure Matrix Basements met all of our needs with exceeding expectations. From start to finish, if we asked any questions during the way, Rico provided detailed answers and made sure our understanding was clear. As first-time homeowners, our experience with this company was a pleasant one. Rico made any doubts we had along the way vanish because his knowledge and expertise made us feel as if we made a great choice with using this company for our first significant project, our first home. If possible, I would highly recommend using this company and request Contonio (Rico) Hill as your foreman. He treats your home and project as if it was his home. Thank you, Matrix and Rico, for providing excellent customer service. We would recommend this company to anyone considering a significant renovation in their family home."

"Initial meeting with owner, Mark Spencer, went very well on August 29th, 2016. No pressure from Mark to buy. Assured that if I went with him I would have his brother-in-law James doing the install. This was a big selling point for me as I did not want a sub- contracted crew in my home that Legacy could not vouch for. During meeting on August 29th I was told that my windows and doors would be ordered as soon as I paid a down payment and signed a contract. On September 2, 2016 Mark brought out samples of the exact type of window we would be getting and my husband and I signed the contract and paid Mark $12,872.00 which was half of the total cost. I was told my windows would take 4-6 weeks from this time. My contract with Mark at Legacy states that the projected end date will be October 2016. Mark emailed me on Sept. 7th that my information was entered into the Polaris system, but that he would send someone on Friday Sept. 9th to make sure the sizes were correct. This was done. I emailed Mark on September 9th asking if there was a possibility the work would be complete by October 16th because I was hosting an event at my home. Mark emailed back there was a good chance this was possible. On October 13th I emailed Mark to see if he had hear anything about my order. On October 14th he responded that it would be another 3 weeks since my patio doors and kitchen windows were special order due to the fact they had built in blinds. He told me that these have longest turn a round time at Polaris. Needless to say October came and went. If I wanted to see what was happening I was the one that had to contact Mark Spencer. On November 8th I received an email saying that my order will be here right before Thanksgiving. He gave me his reps name and number saying the delay was all on Polaris and his rep would verify. Supposedly I had a "HYPER CUSTOM ORDER" according to Mark. I will say the kitchen windows and doors did have built in blinds, but my garage, dining room, upstairs bedroom windows and great room windows did not have blinds. I pointed this out to Mark wondering why all of those rooms weren't ready to be put in, but not given an answer. November 18th and I get an email from Mark saying my windows will be in on Wednesday the 23rd and they will set up install after Thanksgiving at the first of the week. Work began on Tuesday, November 29th and was finally completed on Saturday December 3rd. Let me tell you this before I continue. The ONLY saving grace with Legacy windows and Mark Spencer is the super qualified, kind and attentive installers that he had come to my home. Instead of his brother-in-law, I was introduced to Beth, Darrell and Justin. These three did an amazing job of removing rotted out wood windows, rotten sliding doors, replacing rotten wood under doors and cleaning up after themselves. I would have loved to be able to give them their own rating as they deserve an A+ for everything that they have done to make this experience better. Amazing installers is what kept me from giving Legacy a lower rating. On Saturday, I paid the installers the remaining $12,872.00 without having Mark come back on Saturday to see if I was happy with the work and to make sure that everything was working. When I told Mark how frustrated I was with how long the order had taken he told me that Polaris is the worst company for how long it takes to get custom products. He apologized profusely, however, apologies don't work when you are pushed aside and don't have what you are promised. I wanted to see for myself that this was all on Polaris and their fault so I called them today at their headquarters in Ohio. I still have over 30 windows that I will be replacing in my home and wanted to see where the real delay came from. I gave Polaris my order number (can be found on stickers inside window when they are opened). I was told that my order was not actually placed on Setember 7th but rather placed much later on September 21st from Modern Building Supply in Indianapolis. This information told me all that I needed to know. I was lied to not only in multiple emails, but also to my face. I need to find a new company to purchase the rest of my windows from. Had Mark placed my order when he told me on September 7th or even the 9th I would have been able to have my order installed before the Thanksgiving Holiday which was a major reason we went with Mark to begin with. His delay in ordering my products, even with my money in his pocket has caused me a great deal of distress during the holiday season. Today is December 5th,2016 and I still haven't heard from Mark about how the remainder of the installation went."

"The work was good for the most part.  I was pleased with the actual work downstairs and the pricing but I was disappointed in a couple of things like they missed some of the door from the way out to the basement.  They also said that there would be no dust or dirt in the kitchen but when we were out there, there was dust on the stove so I wasn’t pleased with that.  I understand that workers have to use the bathrooms but water was shut off and no one could figure out how to turn on the water so they did their business, opened the toilets and never flushed them; all three toilets of the house.  I was very not pleased with that.  One would think that somebody that is in construction business could go in the basement area and figure out how to turn on the valve so that they could flush the toilets.  It was gross.  They ripped out everything down in the basement and that part of it was fine; I thought that they did a good job there.  The price was very good."

"Vendor could provide foundation service, but not one of the other services we requested (simply not a service this vendor performs); we therefore chose a different path. Vendor provided a detailed and valuable foundation report that was essential towards our efforts, so we are very grateful for that. We will seriously consider this vendor for future work."

"Alberto was able to complete the entire list of tasks I had left for him and his workmanship and pretty good. He patched, sanded and painted all the holes in the walls. He connected the water and ice maker to the frig and installed two bi-fold doors in the basement.
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Family owned business connected with all our people. Provide a safe working space with all your projects.We met your expectations with no problem our people communicate well. Have many years of customer service support we are a responsible and respectful rewarding trust ,safe company. Interior/Exterior Remodeling projects- kitchen and bath, room additions, dry wall, paint, flooring, roofing ,electrical, plumbing, etc.. \nWe are Bilingual

"It is a waste of money. The great majority of people are not going to find any value out of the service. If you need design consultation, you need a full service consultation. If you already have knowledge and experience, and you just need to get a few ideas, then you don't need to pay for that. You can just get a magazine or a book since you already have the knowledge of basic designs in your head or a little bit of experience. To have someone call you and give you information over the phone, you are not getting the personal service that you need. You may as well take the money $49 and apply it to something else like getting someone else to come out and give you the service that you need. Because, you are not getting much, you are not getting anything at all. They are going to have you do the work. After talking to them and I was talking to other home designers, I found out that that was a waste of time and waste of money. I gave them a C because they didn't fail at what they do but they don't offer any value for what they do. There's not much value to it. The cost was fair. They didn't do a terrible job and the cost isn't terrible, it was only $49. It just has a very low value. For responsiveness I gave them a B because they will answer your phone and answer your emails."