Get matched with top basement remodelers in Niles, MI

"We recently completed a basement finishing project with Matrix and are happy with the final result. As with many large remodeling projects, we ran into a few issues along the way. A flooring material delivery delay pushed the project timeline back by a few weeks. The shower panel was scratched during plumbing installation and had to be replaced, and there were several electrical items shown on the plans that required follow-up visits to complete correctly. We didn't discover until after the drywall and painting were finished that the framing team had missed the wood backing specified in the plans for our TV mounts, which was never resolved. Despite these challenges, our site manager, Jim, was responsive, professional, and easy to work with throughout the project. He was available when questions came up and helped address issues as they arose. While the project wasn't without hiccups, Matrix worked to resolve concerns, and we are enjoying our new basement."

"Great job for a great cost. Very thorough and stands behind is work."

"Brawny Builders was great on all accounts. They helped with the design of our project which included a new front entrance, large rear deck, a couple sections of fence and an outdoor shower. They had a competitive quote and we’re able to start quickly. Their crew was hard working, very courteous and customer focused. The project was completed within the agreed timeframe and slightly under budget. The best thing about working with Brawny Builders was their effectiveness in communicating with me about all phases of the project. We’ve worked with many contractors over our years and no one comes to Brawny Builders in their customer relations. I would definitely use them again and highly recommend them."

"All was great! Very easy to work with and they went out the way to accommodate a couple other things I needed while the hole was open in my foundation. Highly Recommended!!"

"They were prompt for both the quote and the work. They identified fixed 3 cracks in the basement. The work was done well (3 rainstorms later and no water in the basement) and the clean up was great. Everyone was very professional."

"Vendor could provide foundation service, but not one of the other services we requested (simply not a service this vendor performs); we therefore chose a different path. Vendor provided a detailed and valuable foundation report that was essential towards our efforts, so we are very grateful for that. We will seriously consider this vendor for future work."

"Great with communication about what was done. Neat and on time. Would hire again"

"Alberto was able to complete the entire list of tasks I had left for him and his workmanship and pretty good. He patched, sanded and painted all the holes in the walls. He connected the water and ice maker to the frig and installed two bi-fold doors in the basement.
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Family owned business connected with all our people. Provide a safe working space with all your projects.We met your expectations with no problem our people communicate well. Have many years of customer service support we are a responsible and respectful rewarding trust ,safe company. Interior/Exterior Remodeling projects- kitchen and bath, room additions, dry wall, paint, flooring, roofing ,electrical, plumbing, etc.. \nWe are Bilingual

"I would not use this service again. It started off great, Amanda was responsive and she really is talented. I appreciated her ideas and she steered is in a great direction out of the gate without materials and design choices. While I appreciated Amanda's ideas and loved her recommendations, once the remodel started moving forward her responsiveness was NOT at all in line with the time needed to make decisions (7-10 days to answer an email in multiple cases). I ended up having to make choices on my own in tight timelines without her input on how it would fit with the design we were working on. The reason I chose this service was to get help making smart decisions about our home remodel to minimize the time, energy and stress involved in the process. I would say this service was NOT at all appropriate for those needs. Waiting 7-10 days for help with remodel decisions simply does not cut it. I did most of the footwork and choosing on my own due to the lag in response time. While I liked Amanda and feel she was very talented, I get the feeling this company has one designer that is way overloaded with projects and she simply is not keeping up.
If you decide to go ahead with this service despite this information, make sure you schedule weekly calls and come with a list of questions well in advance of when you need answers. 
In addition, exercise caution when purchasing any materials through their discounted relationships. I ordered 2 rugs that were not available for shipment for more than 60 days after my order. Later, I decided that the rugs were not as big a priority as some other unexpected expenses that came up during the project. The rugs had still had not shipped and I had not been charged. Now I do not intend to place blame with HMD for my change of decision and given the amount of paperwork I had to sign when purchasing the rugs, I thought there would be a chance I'd be stuck with the purchase. All of that is none of their fault. The frustrating part of the situation is that it has been several weeks since I asked whether I could cancel the order all the time getting closer to the rug ship date. I got one vague email a week ago saying maybe the order could be cancelled with a restock fee. Restock fee? That doesn't make sense to me. It never left the stock, it hasn't shipped, and I haven't even been charged. Worse, I still don't known whether the order can be cancelled or not. So that process has been confusing and HMD has not been very responsive to my need for an answer. I would advise NOT to purchase anything through them unless you are absolutely sure it is perfect and it is in stock and can ship immediately. Don't plan on being able to change your mind or make returns without a hassle.
In the end I got two one hour calls and a total of about ~15 emails (short answers easily composed in 5-10 min) for $600. NOT a deal in my book. In fairness to Amanda, we also have a great looking house that I will not pretend is not due to some great advice from her at the beginning of the project. I think this company has potential if it can manage response time better especially for big projects, but I cannot recommend at current service level.

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