1st Impressions
1st Impressions
1st Impressions strives to be THE BEST landscape construction company. We pledge to provide our clients with the finest materials available, attention to details, and quality services for any budget. Our staff of professionals offers over sixty years of combined experience in design and installation of some of the finest landscapes and outdoor living spaces in the greater Cleveland area. We will take the utmost care of your and your neighbor's properties throughout construction. Several specialized crews allow us to complete your project within a reasonable time frame. We've built our reputation by providing craftsmanship, attention to detail, and the highest quality products such as Unilock, Kichler lighting, and Willoway Nursery stock. Please click on the link to our website to find out more or contact us to discuss your project ideas. Be sure to ask about our warranties. When you are proud of your landscape and outdoor living space then our job is complete.
"Worked with John and his crew a few years ago in 2012. Spent a significant amount of money on a paver patio with Kichler LED lights. The lights were expensive and under warranty for 15-years. I was told personally by John that *if they ever fail, just call and we will be over to replace them*. In March of 2018 I called and reported a light that was failing. John told me to put a piece of blue painters tape on it and that although they were busy, would be over as soon as they could. Over the next few months I followed-up with him as the light then completely failed. He guaranteed me that the light is still covered under the Kichler warranty but that they have been so busy that they have not been able to be out to replace. I asked if he would at least be able to get to it before the snow flies in 2018 as it was already October, and he said *yes, just give me your cell phone number again*. Never heard from him or his crew. In March of 2019 I started contacting him again as the blue painters tape is still on the failed light. I tried texting his cell phone and left him 2-3 messages on his answering machine at the main number of his office. It is May 22, 2019, and he has yet to even acknowledge that I called him or have an open issue. Finally, this past weekend I reached out to his vendor that he used to purchase my Kichler lights from, and they honored the warranty. I ended up pulling and replacing the light myself, but the light was at least replaced at no unit cost. While the crew was here and working they did a nice job. I paid for many lunches for them and treated his crew with absolute respect. I even left a cooler full of drinks out in the yard each day before I left for work for the crew as the summer was brutal that year. I opened my yard and patio up for any number of people that he wanted to bring over to show as a reference for sales that he was working on. This is the respect and courtesy I got in return. Very poor professionalism on Johns part. He knows better than to behave like this. He literally ignores the calls. Did not even bother to call me back and say, *sorry, been beyond busy, but we did not forget you*. Even though it has been 14-months and you would think that even the busiest teams would have found time to work in a light repair, I could have been given the courtesy of a reply. Very poor, John!"
Robert D on May 2019
1st Impressions strives to be THE BEST landscape construction company. We pledge to provide our clients with the finest materials available, attention to details, and quality services for any budget. Our staff of professionals offers over sixty years of combined experience in design and installation of some of the finest landscapes and outdoor living spaces in the greater Cleveland area. We will take the utmost care of your and your neighbor's properties throughout construction. Several specialized crews allow us to complete your project within a reasonable time frame. We've built our reputation by providing craftsmanship, attention to detail, and the highest quality products such as Unilock, Kichler lighting, and Willoway Nursery stock. Please click on the link to our website to find out more or contact us to discuss your project ideas. Be sure to ask about our warranties. When you are proud of your landscape and outdoor living space then our job is complete.
"Worked with John and his crew a few years ago in 2012. Spent a significant amount of money on a paver patio with Kichler LED lights. The lights were expensive and under warranty for 15-years. I was told personally by John that *if they ever fail, just call and we will be over to replace them*. In March of 2018 I called and reported a light that was failing. John told me to put a piece of blue painters tape on it and that although they were busy, would be over as soon as they could. Over the next few months I followed-up with him as the light then completely failed. He guaranteed me that the light is still covered under the Kichler warranty but that they have been so busy that they have not been able to be out to replace. I asked if he would at least be able to get to it before the snow flies in 2018 as it was already October, and he said *yes, just give me your cell phone number again*. Never heard from him or his crew. In March of 2019 I started contacting him again as the blue painters tape is still on the failed light. I tried texting his cell phone and left him 2-3 messages on his answering machine at the main number of his office. It is May 22, 2019, and he has yet to even acknowledge that I called him or have an open issue. Finally, this past weekend I reached out to his vendor that he used to purchase my Kichler lights from, and they honored the warranty. I ended up pulling and replacing the light myself, but the light was at least replaced at no unit cost. While the crew was here and working they did a nice job. I paid for many lunches for them and treated his crew with absolute respect. I even left a cooler full of drinks out in the yard each day before I left for work for the crew as the summer was brutal that year. I opened my yard and patio up for any number of people that he wanted to bring over to show as a reference for sales that he was working on. This is the respect and courtesy I got in return. Very poor professionalism on Johns part. He knows better than to behave like this. He literally ignores the calls. Did not even bother to call me back and say, *sorry, been beyond busy, but we did not forget you*. Even though it has been 14-months and you would think that even the busiest teams would have found time to work in a light repair, I could have been given the courtesy of a reply. Very poor, John!"
Robert D on May 2019
