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"Performed repair and was informative "

"Frank is a professional thru and thru. Excellent work, attention to detail, and clean work area after each day. No doubt will be using again."

"The company represented to be competent and experienced at bathroom remodeling however the worker, Joel was not able to complete the job efficiently. He installed a shower liner over a shower body which he had improperly installed which caused leaks and a situation where we had to break through a wall to get to the improperly installed shower body to fix it. We supplied the materials including the shower body which he did not use but instead left the old one in which doesn’t quite fit with the new shower handle. The toilet was loose and crooked also not sealed on the bottom as per code. When I pointed out to the worker that he had caused a leak, water was pouring into my basement he attempted to charge me an additional $100 to fix his own mistake. The tiles were not properly spaced so some were too close to receive the black grout that we had intended to distribute over the whole tiling project, it remains unevenly grouted. With the uneven spacing it is impossible to grout properly. Overall a disaster of a job, most of the work he did had to be redone."

"Very expensive to have a drain unclogged - $369 even with a coupon. We even waited a few days so we wouldn't be charged an emergency fee. Thought it would be around $80 to $100 but that was the fee just to come to the house and then it was a charge per so many feet. However, the plumber only snaked out around the main trap (approximately 3 feet) and not the whole pipe from the basement to the street. Within a week and a half the drain backed up again into the basement and shower drain. We called and were told that we may be charged again if we put wipes or sanitary napkins down our drain! Felt they should have apologized and said they would fix the problem without a fee since we had paid a lot of money only a few days ago. After putting our review on their site, we got a call and someone was there shortly and did a proper job. Very pricey and job was poorly done and had to be redone."

"We unfortunately had a horrible experience with Empire Today Philly. From our first appointment the sales associate, Nizar Alwarasneh, could not answer any questions about how the hardwood floors were finished or how the installation process would work. He was more interested in giving me a big show of on how he could get me such a "great" price than listening to me. Because of this, he assured me the hardwood could be installed on concrete slab. It cannot but he either did not know or did not listen to the question. Our installers showed up a week later and knew immediately it was not possible to install in our house. After 4 calls and hours on the phone with Customer Service, I was assured a manager, Edwin Maldonado, would call me within 24 hours to assign me a new sales associate and to help correct the mistake. When I had not heard from him 24 hours later, I called Customer Service again only to learn that Nizar is the only sales associate in my region and that Edwin would likely take 3 days to get back to me. Within the next 3 days I called Edwin 4 times and left 2 voicemails. I still have never heard back from him. I called Customer Service again and they again assured me a new manager, Michael Onorato, would call back within 24 hours. I have never heard from him either despite calling and leaving voicemails. Against my better judgement, I had a second appointment with Nizar. It was clear to me immediately that he did not tolerate being questioned at all. I don't know if it was embarrassment over his mistake or what but he was incredibly rude. He loudly yelled at me, saying I should respect him because he is older than I am when I asked him to explain how he was coming up with the pricing, which was completely arbitrary. He also could not explain the difference between engineered hardwood and solid hardwood - he called a manager, Shawn Wilkinson, to help. By the end of the call, Shawn was supposed to call me back within 24 hours. I never received a call. When we finally decided to cancel, Customer Service told me they would submit the request and one of the managers (Edwin, Shawn, or Michael) would call in 1-3 business days to talk through options. I had zero confidence I would hear back so thankfully Customer Service expedited my cancellation. I should receive a refund within 3-5 business days... Subsequently have spoken to other Empire Today Philly customers who reiterated a similar experience, particularly the sleazy car sales person approach to the initial sales associate assessment. Absolutely would not recommend and will posting this review through multiple outlets."