Get matched with top water main install, replace or repairers in Orange, CA

"Iâ m not going to go on about what was the plumbing issue and how it got resolved. What I am going to say is that Johnny from Tru Plumbing is the most honest, hardworking, helpful plumber on this earth! He treats your house and problems as if they were his own! Johnny has gone back and forth, spent more time than necessary to solve our root problems and his communication skills are beyond any other plumber. He answers the phone practically in the middle of the night even! I would recommend calling him for all your plumbing needs. Heâ s fixed gas leaks, broken pipes, broken sewer lines, clogged sewer lines for us and much more! Thank you Johnny"

"Response was amazing and fast. Arrived on time and kept me fully informed. Professional with complete set of moisture/ leak detection tools. Answered all our questions. Would love to recommend them."

"At our initial visit, I showed Mr. Ybarra the already-dug hole and explained what First Class Plumbing had proposed: digging under the sidewalk and drilling into my wall. Mr. Ybarra offered a less invasive option. He said Sheldon s would dig up to the front edge of the sidewalk and run a scope through the pipe to check for root damage or cracks. If everything looked good, he said they would not need to drill into the wall. That specific plan was the main reason I chose Sheldon s over the other company. For this, he quoted $3,898 (including a discount). I felt it was high but agreed, in part because he also offered a payment plan and said there would be no interest. Based on this understanding, I signed the estimate. The next day, shortly after starting work, he called me outside and showed me my metal shut-off valve. It was a round wheel handle you turn to open or close off the water. He said replacing it would cost an additional $1,200. I was shocked and repeatedly asked why the price was so high and whether it included parts and labor. Instead of clearly explaining the cost, he kept steering the conversation back to how little it would add to my monthly payment. When I pressed again, he responded, Do you want me to put it on or leave it off? I felt pressured and that I had no real choice, so I agreed to the extra charge. Because the no prepayment penalty language in the finance contract was unclear, I decided to pay for the work in full on my personal credit card instead of using their financing. At that time, we agreed that he would return the next day to confirm everything was working properly. When they finished the job that day, I was still at home getting ready to leave. Rather than calling me outside to inspect the work, Mr. Ybarra told me he had my brother verify that there were no leaks at the main line and valve area. My brother is not the homeowner, was not part of the original agreement, and has no financial responsibility for this job. I was never asked to confirm the work before the hole was backfilled. Afterwards, when I reviewed the final invoice and report, several statements disturbed me: The promised dig and inspection up to the front edge of the sidewalk never happened. He worked only in the previously opened area of my lawn. This key part of the plan that influenced my decision to choose "Sheldon's" the dig and scope to the sidewalk but was not performed. The report states that the customer s brother came out to verify that there were no leaks before backfilling the hole, as if he were authorized to approve the job. He was not. The agreement was with me, and I should have been the one called to inspect and sign off on the work. The report states that I was informed the work came with a one-year warranty and that I was advised to contact Sheldon s if future root intrusion occurs. I was never told about any warranty, never shown any terms, and never agreed to one. Seeing this claim in the report feels misleading, and I am left to wonder whether undisclosed warranty costs were built into the already high price. My primary concerns are: the unexpectedly high and poorly explained pricing (especially the additional $1,200 for the valve), the failure to perform the work as originally proposed (no dig or scope up to the sidewalk), the use of my brother instead of me to verify completion, and inaccurate statements in the final report about both the work performed and a warranty that was never disclosed. I am requesting an adjustment of the charges to reflect an amount in a range closer to Angi's list:$1696 up to "First Class's" quote of $2400. and written clarification of any warranty. I want this handled as an issue of integrity and transparency in how customers are treated and how work is represented."

"Tony did an excellent job to identify and fix loud plumbing pipe noise. 2 previous plumbers could not find the cause nor fix, but wanted to charge a lot for parts we did not need and would not fix the problem. Tony is an honest plumber who does not charge for extras you do not need. I would use Tony again and recommend him to anyone,"

"I recently had the pleasure of hiring Mike of Premier Plumbing Solutions for some plumbing repairs in my home, and I couldn't be happier with the exceptional service he provided. From start to finish, Mike displayed qualities that make him an outstanding professional in his field. I wish we had found him sooner because he was the second person that l hired and paid to complete this same exact job. One of the standout aspects of Mike's service is his affordability. As a homeowner, I always strive to find service providers who offer reasonable pricing without compromising on quality. Mike exceeded my expectations in this regard. He provided a fair and transparent estimate for the repairs, and I found his rates to be very reasonable compared to other plumbers in the area. He didn't try to upsell unnecessary services or products, which I truly appreciated. Mike's expertise and experience shone through in his work. He quickly diagnosed the issue and implemented effective solutions without wasting any time. He was professional, courteous, and communicated clearly throughout the process. Thanks, Mike!"

"Very helpful but not pushy about parts made me feel very comfortable."

"Andres did a great job repairing our damaged water line from the meter at a fair price. We will use him again."

"Fast and efficient. Will definitely use again."

"Terrible people. DO NOT USE. I had my water main line burst at my house and the folks at drain right where in the neighborhood, identified a problem, and knocked on my door. My pregnant wife was home at the time of pipe bust, but was initially unaware of the issue as water was still making it to our home. At first we thought this was a godsend, nice workers who identified an issue wanted to help, how lucky are we. They kindly shut off the water to the house and asked my pregnant wife, who was freaking out by the amount of water shooting out from burst pipe, to sign an authorization form to do work. She was so grateful someone was there to help she happily signed the slip. I was grateful someone was able to help my wife while I was at work. The problem started when I noted what she had signed.. They charged me $341 for a visual inspection. They identified the problem as a tree root that struck a pipe (which was not what in fact happened) and wrote 2 appraisals for solving the issue. The fist solution was replacing the galvanized pipe with another galvanized pipe for $7500. The second was to re reroute the sewer line to our house with copper piping, estimated at a whopping $11,300. I tried to call manager the evening of the pipe bust schedule an appointment as the water was shut off to my house. No response. In fact it took the manager a week to return my phone call to schedule the job, which I had bid out and already resolved. I was recommended a plumber to get a second opinion, and he came promptly and re-routed the sewer line with coper piping for less than half what Drain Right was asking for the job. I have been trying to dispute this invoice with Drain Right for months because its my belief they initially took advantage of my pregnant wife and there terrible service, and instead of returning my phone calls they sent my bill to a debt collection service. What horrible service by a terrible business."

"Above and beyond professional. Athen was pleasant and thorough. "