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"This is probably the best and most responsive service provider I have ever dealt with in Charlottesville.  I have dealt with other plumping issues (leaking washer hookups; burned out hot water heater; septic pumping) and have gone with different providers for each.  Roto-rooter was by far the easiest to get a hold of and fastest to ever make it to my place (and it was after hours!).  We noticed water backing up from the basement floor drain and called the main office at ~6:00pm.  The office picked up right away and contacted a technician and he called me back within 10 mins to give me an ETA as he was stuck in traffic.  Even with the traffic he was at our place and looking at the problem by 6:45pm!  I was floored!  I've never had such fast service!  
Buzz, the technician, was super helpful and personable.  He explained what he was going to do and his problem solving process and the different outcomes that were possible.  He also provided approximate cost estimates for the different scenarios that could be causing our problem.  It was very clear and informative, I feel much better prepared for the next time we have problems.
That first night Buzz attempted to find the clog with a camera (which my 5yo son got a total kick out of), but it made it all the way to the tank without finding it.  Which meant he was going to have to dig up the access hatch to look inside the tank.  Unfortunately, it was dark by then so he marked it off and had to come back the next day.  He felt so bad about not being able to fix the problem that night and was super apologetic.  He was just the friendliest guy.
Anyways, the next day Buzz dug up the hatch and pulled out a big old ball of roots that was blocking up the drain!  Fixed!  Maybe it was because he did such a great job explaining all the potential costs that when he rung up the final price we were delighted that it was so low!  Only 300 and change - we were really expecting about $600+ for the work he did.  I feel that Buzz gave us a really good deal - I think because he felt so bad about not being able to help us that first night.  :)  A+ for Buzz.
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"Bernard with ARS did a great job trouble shooting problem with unit. Offered clear and easy to understand explanation as to what was wrong with unit and provided good advice on repairs. Would highly recommend company. A+++"

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer’s needs.\n It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. \nIn order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner.\n Our reputation is based on service, safety, and quality, regardless of how large or small the job

Three qualities all of our people have that make us Northern Virginia, D.C. & Maryland’s #1 Home Service Provider. That’s the F.H. Furr Difference.\n\nF.H. Furr is D.C., Maryland & Northern Virginia’s premier plumber, HVAC contractor and electrician. F.H. Furr is A+ rated by the Better Business Bureau and has consistently been voted Best of Prince William County for HVAC, Plumbing and electrical.

"For years, I’ve had a variable odor in my basement that several licensed plumbers failed to diagnose correctly or at all. Their assessments ranged from "can't smell it" to "possible sewer gas." One plumber taped the open areas of the floor drain housing the hoses the water softener & Rinnai, while others recommended pouring vinegar & water down it. Another dismissed the musty smell from my tankless water heater's exterior intake/exhaust duct as “simple moisture.” Thankfully, Cody Carroll of Piping Hot Plumbing came for a separate job. The moment he walked past my tankless water heater, he immediately recognized the odor: a dangerous propane leak. He instantly shut down the system, explaining the serious safety hazard. He literally saved my life & home from a potential explosion. Cody's professionalism & honest, quick action were remarkable. He even went above and beyond, driving to Richmond on a Saturday morning to get a replacement that afternoon. He took care of everything!"

"There were issues like a portion of pipe under the sink that needed fixed as well as re-doing some of the valving that was leaking water. The guys also didn't have part with them and had to go out and purchase what they needed to do the job correctly. They also had some issue with reverse osmosis system due to the complicated set up. However they figured it out and the job was done in about 4 hours. They were very professional and cleaned up. Even helped put things back under the kitchen sink that had to be removed so that they could install the RO system and do the other plumbing work."

"My name is Joyce F in Manassas Va. We had Jeremy do a return trip to our house to repair another clog. Jeremy is a gem. He came right away. Completed the job. Did a great job. He is #1 in our eyes. We will continue to use this company and Jeremy forever. They come no better than Jeremy in knowing his plumbing job."

"Very professional repaired only what was necessary no up sales"

"They called right back, came out, gave me a price, did the job, and notified me about some other issues I may have. Weren't pushy at all. Courteous, polite, and I recommended them to others as well. I've used other plumbers and these guys are awesome."

"Very happy with the results. We had a full house replumbing job that came in on schedule, on budget and exceeded our expectations. Robert and his crew were quick and did quality work on ripping out the old Qwest pipe and pulling in all PEX. They installed a new sink for us also which was a nice touch. Immediately after the replumbing was complete the (30) year old hot water heater started to leak, Robert and crew showed up same day and had a new water heater swapped out in record time. Quality work. Very reasonable rates. Professional. Hard working crew. If you need a plumber hire these guys."