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"Great job servicing my water heater"

"Our 23-year-old hot water heater failed and began leaking. We caught this before it did any damage to the house, and a plumber was out to look at it within a few hours. He quickly diagnosed the issue and provided recommendations as to what we could do moving forward. We opted to have a new hot water heater installed, and were scheduled for the next afternoon. The install went well with the installation crew showing up promptly at their scheduled time. They had the old heater out and the new one installed in short order. When they were about to light the pilot for the gas, the installer noticed a faint smell of gas, and after several minutes of probing around found a crack in the connection for the gas line. They discussed what they could do, and ordered another water heater. When that one arrived it was a used unit which was sent away, and the crew went to Home Depot/Lowes and bought a new one. Once the third unit was on site, it was installed in short order and we again had hot water. The price for this service seemed a bit high, but given the short turn times and the 24-hour availability that must be the driver. We paid approx $1,000 more than we thought it would cost based on knowing others who have had their heaters replaced. Lastly, we did not receive any paperwork aside from the invoice with notes attached. We were informed on the initial visit there was a 5-year warranty with a 100% remove and replacement of the heater if there were any issues. It would be nice to see this in writing though. I have never had an install happen without some sort of written warranty provided either on paper or via e-mail and attached with the invoice."

Plumbing

Service Restoration Pros is a full-scale water damage cleanup restoration company offering you peace of mind after a disaster. We provide water damage restoration, sanitization, mold removal, fire & smoke damage, duct cleaning and everything in between with 24/7 availability. \n\nTake precautionary actions during the coronavirus. Our techs are trained to sanitize and clean your property with disinfection solutions and follow CDC and EPA protocols. \n\nDisasters can happen anytime due to pipe bursts, flood damage, roof leaks, storm damage or other water damage-related emergencies. Fortunately, our IICRC-certified techs will rapidly respond within 45 minutes to handle any water related emergency and help minimize damage.\n

"Maso was AWESOME! During the sales part of the process, my rep told me that once the start date came, they would be at my house every day until the job was done. I had heard from enough friends about their contractors and their hurricane repair horror stories to discount that guarantee completely. Much to my amazement, it was absolutely true! The team was professional, friendly, and skilled. They had the right people at my home every day to move things along. I could barely keep up with them supplying decisions and materials! They did extra work, but found ways to keep my costs at or below insurance reimbursements. Would I hire them again? YOU BET I WOULD!!!"

"This company was AMAZING!! Got out to me within an hour and had me taken care of with a new water heater install the following day and was more cost efficient that 3 other companies in the area that I had called. Will recommend them to EVERYONE!!!!"

"Caleb did an outstanding job with our repairs. He even came back the next morning with a part to complete the job. I was a little shocked when they gave me the quote of $945 for the work, but with the maintenance plan, I saved 15% and the $70 service fee. Still high, but realized that this is only done every 5 to 7 years....depending on water quality."

"Called about leak Sunday morning. Plumber came out Monday, determined it needed replacement and notified Choice, who approved claim and permitted plumber to order new water heater. Thursday new water heater was installed. Was kept updated every day by both Choice and the plumber. Workers left my garage clean and I have hot water. Very satisfied and have recommended Choice Home Warranty on the Nextdoor app."

We specialize in handyman services, home repairs, home improvements, and more! We guarantee your satisfaction, and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Call -or- click to schedule a free estimate today!

Fortress Engines - Home Care. We are a family business created in 2022, but with more than 15 years of experience. We look forward to serving all your needs. We offer general maintenance for your home. Quality work guaranteed.