
Serving Pekin, IL and surrounding areas
In business since 2000
Free estimates
Emergency services offered
"Customer Service is NOT dead... I spent some time today trying to trouble shoot why my garage door opener wouldn't operate. Worked fine yesterday, but late yesterday afternoon, zip, wouldn't work. Installed 7/15/20; door and opener. Spent 90+ minutes on the phone with Genie; concluded it was the motherboard; the tech (who was great) wanted to be sure it was the board, so set me up for a call back with another senior tech...after waiting 4 hours and a 20 minute chat session on the website, I said enough for today. The chat person (Jordan, who was also great) said she would put the call in the queue, but it could be 24-72 hrs. before the call. (I said, I guess my time is worthless; and what if I'm not home?). Nothing she could do, but commiserated. So, I called the installer, MID-ILLINI DOORS and spoke to Marcus Sparks the owner/installer. Recapped the conversations with Genie and the conclusion it was the board. "Are you home?" "Yes." I have that opener in my truck, I'm on the way... We switched out the front panel of the openers, reprogrammed the wall mount and the 2 remotes...voila; back in business. NO CHARGE; I'm sending a gift card. IF YOU NEED GARAGE DOOR SERVICE OR REPAIR OR REPLACEMENT OR BOTH...I CANNOT RECOMMEND MID-ILLINI DOOR HIGHLY ENOUGH!!"





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