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"Absolutely great. Couldn't be happier"

"Never written a review in my life, but felt I should warn others of my experience. The salesman told us that they schedule when all products have come in. We made our appointment and got a call a week later that our sliding door wasn't in. We decided to keep our appointment for the windows. SInce we were painting our house I had asked the salesman if it was ok to paint near the windows or if there would be damage and I should wait. He said the crew would do some things with the install that it would be fine to paint. Well our windows have been installed and about half the windows took minor to significant damage. Our hardwood floor received a knick in it as did our granite countertop. When calling to follow up, I had to call again because I never received a call. The appointment wasn't kept the first time and then I had to reschedule again. I learned at this meeting that it is up to me, or you the customer, to seek bids in getting the damage repaired as the installers are contracted out; not Window World employees. A month later our sliding door is in and supposed to be installed today. I got a call 30 minutes after potential arrival time that that won't be happening today. Please understand this is a quick snapshot of my experience; there is certainly more to all of this and sorry I did not include pictures of the damage. Our windows were installed and they all had this gunk on it. As customers, I think you expect something new to look new. Anyone replace a floor, cabinets, or anything else in their home thinking you'll have to repair additional damage done? I sure didn't. When I called and asked to speak to a manager about all of this I was told a message would be passed on. A month later, I have yet to receive that call. In conclusion, I would avoid Window World. The customer care of providing a new, clean product that is well installed, home cared for, attention to fix issues, or that you'll take off work to be present for install doesn't seem to matter. Save yourself and your home the hassle and headache; find another company."

"They have a lifetime warranty which is great. They're awesome."

"DRZ was great to work with. Easy and quick to communicate, and the work is fabulous. My daughter is super happy with her newly assembled playset. We have more work around the house that will need to be done and I will not hesitate to contact DRZ!"

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."