Get matched with top water heater repair or service pros in Pleasanton, CA

"Water Heater Masters were top-notch! I called on a Saturday afternoon - they were available 9am Sunday morning to come and inspect and quote. They only had one guy working that day, but scheduled me for Monday morning between 8 and 9. At 8:15am I got a call with an ETA of 8:45, which was a really nice touch! Despite telling me it would take an entire day to install, they were done by 1pm. They also found some creative ways to do the install to avoid drilling through my stucco (for the exhaust vent and for the condensate run-off). Very professional and clean-looking install. These guys may not always be the cheapest around, and they recommended a top-of-the-line heater (which is what I really wanted anyway), but I'd much rather pay a little extra for that level of service and support. Thank you!"

"Did a $59 consult only. Turned out the cost of repairing the old heater was almost as much as a new one, so we got a new one, and handled the install ourselves. Luis B was great, knowledgeable, friendly, didn't try to upcharge just to sell a heater, which we appreciated. Gave us an honest evaluation, several options, and was right on time. I will say, though, that the company failed to call me when he was on his way... not a big deal. All in all a good experience."

"The entire project from start to finish was fantastic. Within minutes of requesting a quote I received a text with a time they could be at the house. Rodney called to ask some questions, gave me an estimated price and time. Rodney was great to talk to and was very knowledgeable and helpful. Rolando arrived a little early which was great. He figured out what needed to be done and gave me an estimate which was within the range mentioned and started working. It took an hour to complete. Rolando went over what was done and why. I was extremely impressed with Rolando, he was courteous, informative and did a great job installing the water heater and bringing everything up to code. I wouldn’t hesitate to call Better Water Heaters again."

"Very professional and great at his job. Came very quickly to install my new water heater, couldn’t be happier with the service I received. Even took the time to answer my less then smart questions. Thank you so much and if I or someone I know needs a water heater installed, you will be the first call."

"I called Woody at 8:30 am on a Saturday. He showed up a couple of hours later. Had the repair completed in an hour or two and my water heater is still running and I have a very happy wife! Thanks for the great service Woody!"

"The first visit lead to cleaning the area around the heater and burners and checking the thermocouple. Sadly that seemed to make it worse. Less than a week later No hot water for over 30 hours till the second technician replaced the thermocouple. All is perfect now. No charge for the second visit. The next step, if needed will be a tankless and their quote looks a bit steep. But I am really hoping I won’t need to go that far."

"Excellent customer service. I was impressed by their professionalism and attention to detail. They understood my needs and the urgency of my project -I placed a call to get an estimate, 5 hours later I had a brand new water heater installed."

"Work was done professionally. They responded promptly to inquiries and issues that arose during the project. They did a good job of cleaning up and leaving the house and plumbing usable each day after their work on the project. I rated their price a "B" because the form requires a rating -- I have no real knowledge as to whether the price was high or low."

Friends and family Plumbing and Drain Cleaning, (DBA BCMN) is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers interests, and make their concerns the basis of our business.

"This company was professional and came out right away. I needed a new water heater and it was put in the next day. Very competitive pricing.They did an excellent job. I only have good things to say about them and would definitely hire them again."