
Serving Port Orchard, WA and surrounding areas
Approved
In business since 1986
Free estimates
Emergency services offered
"Air Masters designed a Mitsubishi mini-split system to replace a failed hot air system. The price of the system we wanted was pretty steep, but in line with other estimates. So we asked them if we could split the project into three phases: heat the main living area; add a zone for bed rooms; add a zone to heat garage (workshop) and guest room. They agreed and provided a reasonable estimate for the work, so we went with them. First phase was great. Work was done promptly and the system worked well. Second phase also went off reasonably well, although the craftsmanship on the install wasn't up to standard and there were some communication issues with the required surge suppressor. But in the end it all worked out. When the time came to do the third phase, everything fell apart. When the estimator came out to plan the work and give us the price we were told that the plan would not work because the outside unit did not have the capacity to support the inside unit for the third phase - even though nothing had changed in the plan. The same rooms were being heated - but now the system that they designed for precisely this application would not work. I think the problem may have been that Air Masters did not really understand the equipment that they were installing and the project manager had quoted and/or ordered the wrong outside unit. I can understand that. What I can't understand is their failure to stand behind their work or really to even look for a solution. The estimator who came out stopped responding to calls and the company owner did not respond to e-mails or phone calls. So in the end it was not even possible to discuss options with them. We are now in the market for a mini-split system for a rental property and Air Masters will not be on the list of contractors that we call for estimates."





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